KRISTIE VAN ENGELEN

Chandler, AZ 480-***-**** ad1fgu@r.postjobfree.com

PROJECT MANAGEMENT - PARTNERSHIPS - STRATEGY - ACTIVATION - MARKETING O B J E C T I V E

An organized and engaging project manager with experience influencing revenue growth through innovative strategy and cultivating relationships through creating, measuring, and communicating value. Passionate about Lean process improvements to improve operational effectiveness, data driven decision making, and meticulous project execution. Known as a creative “make it happen” leader who willingly takes on any challenge and delivers on-time results, with a proven track record of quickly adapting to new environments.

E X P E R I E N C E

Lead Project Manager

Lumen Technologies / Remote - Chandler, AZ (Dec 2019 – Nov 2023) Oversaw project activities (prioritization of plans, resources, timelines, and risks) to support cross functional team through a re-engineering project of Strategic Pricing’s end-to-end offer process and support the implementation of a highly complex Mass Markets Data Governance project

• Increased Pricing Team’s offer analysis productivity by more than double by establishing intake form, tracking mechanism, an after-action review process to tie performance data back to predefined success criteria, and restructuring stakeholder communication

• Led day-to-day gap resolution for North American Operations Team resulting in the expense avoidance of +50 additional funding requests

• Engaged 127 stakeholders to define business requirements and develop 16 distinct data domains, and move 10 legacy data sources into one centralized data warehouse to improve overall data quality and latency (1 week lag improved to near real time)

• Seamless execution of Executive Leadership’s Quarterly Business Reviews, weekly Results and Operations Readouts (+200 guests in attendance) and Sales Operations Lunch and Learn sessions (MS PowerPoint, MS Planner, MS Project)

• Established collaborative relationships with stakeholders to ensure project alignment for buy-in and adoption through the creation of weekly executive status updates and consistently held project meetings with timely minutes and action items tracked through completion

• Served on Lumen’s Employee Engagement Committee (2021-2022)

• Awarded Lumen’s Grow Award (May ‘23), Owns Commitments Award (Jan ‘23), and Sales Operations Nacho Average Employee

(Dec ‘22), Change Champion Award (Oct ‘22), Change Maker Award (Oct ‘21), Communicate-Listen-Influence Award (Oct ‘21), Commitment to Excellence Award (Feb ‘21 & Aug ‘21) Strategy Manager, Referral Programs

Lumen Technologies / Remote - Chandler, AZ (Sept 2015 – Dec 2019) Managed a 5-member team responsible for overall growth strategy, go to market initiatives, vendor management, customer correspondence, and key performance reporting of multimillion-dollar National sales referral programs

• Drove measurable improvements in year over year performance (revenue, gross profit, unit growth, and client retention) through exceptional management of resources and effective collaboration with internal Leaders, stakeholders and external customers; responsible for a 220% increase in referral creation after just one year on the job

• Oversaw multi-million-dollar RFP process and seamless integration experience for new referral platform vendor and rewards card vendore, and establishing an on-shore call center, resulting in 20% increase in sold referrals within the first year

• Business acumen and deep understanding of market initiatives led to a promotion into a management role Market Development Manager

Lumen Technologies / Phoenix, AZ (Mar 2015 – Sept 2015) Executed sports marketing partnership activations within the Arizona market for brand awareness and revenue growth..

• Executed marketing partnerships and activations with the Arizona Diamondbacks (MLB), Phoenix Suns (NBA), and KTAR Sports Radio

• Achieved incremental revenue across multiple business segments, with an emphasis on National Field Sales (Retail, Outside Sales, and Multi-Dwelling Unit Teams), by implementing innovative market promotions and establishing highly collaborative partnerships

• Revamped frontline technician engagement in sales referral program by implementing a new lead generation process through Retail partners and improved data reporting system, leading to a 56% increase in sold referrals Corporate Partnerships Account Services Manager

Arizona Diamondbacks / Phoenix, AZ (May 2006 – Mar 2015) Solutions provider that effectively created, measured, and communicated critical return on partnership investments and objectives.

• Designed and executed integrated marketing activation solutions and effectively built partnerships with clients, agencies, and internal stakeholders, for a multi-million-dollar annual sponsor portfolio which included Team’s “Presenting Partner” and “Official Status” Level partnerships (Arizona Lottery, CenturyLink, Cox Communications, GEICO, Gila River Casinos, Insight, Leslie’s Pool Supplies, Lexus, Phoenix Children’s Hospital, Pernod Ricard-Malibu Rum, Dodge-Ram Trucks, Smile Generation, Talking Stick Resort and University of Phoenix)

• Consistently achieved a 90% annual renewal rate, highlighted by the renewal of a $40M partnership agreement two years early

• Managed annual Fantasy Baseball clinics, including the coordination of 50 clients, Team players & coaches, Strength and Conditioning staff, Clubhouse staff and in-game operations

• Helped establish industry leading Most Valuable Partner (MVP) Awards to showcase best in class sponsorship activation strategies

• Leadership roles held during Major League Baseball’s jewel events; All-Star Game (2011), National League Post-season (2007 & 2011) and World Baseball Classic (2006 & 2013)

• Awarded National Sports Forum D-backs Team Delegate (2015), D-backs Give Back League Team Most Valuable Philanthropist

(2013), Partnership Activation Rising Star (2011), We ARE the D-backs (2011), D-backs President’s Council (2007) and D-backs Employee of the Month (2007)

Season Ticket Sales Representative

Arizona Diamondbacks / Phoenix, AZ (Nov 2005 – May 2006) Responsible for the sale of premium ticket inventory by way of phone calls, face-to-face appointments, sales presentations, and ballpark tours

• Achieved team leading sales revenue resulting in a promotion to the corporate partnerships team Sponsorship Coordinator

American Junior Golf Association (AJGA) / Atlanta, GA (May 2005 – Sept 2005) Collaborated with internal and external stakeholders to deliver first-class sponsorship fulfillment during 12 junior golf tournaments across the United States

• Oversaw the on-site execution of sponsorship elements for National brands including Titleist, FootJoy, Polo, and Rolex and tournament operations including course setup, scoring, on-course USGA Rules officiating, and management of +$20,000 inventory Spring Training Intern

Colorado Rockies / Tucson, AZ (Feb 2003 – Mar 2005) Generated revenue through the sale of individual, group, and season tickets and assisted with game day promotions, local marketing efforts, and execution of a charity golf tournament E D U C A T I O N

• Project Management Professional (PMP) (estimated completion Dec 2023)

• Lumen Lean Practitioner Certificate (Oct 2021)

• University of Arizona Eller College of Business - Bachelor of Science - Business Administration, Marketing - Tucson, AZ (May 2005)

P H I L A N T H R O P Y

• Tarwater Elementary Parent Teacher Organization (PTO) - Board Member (2020 - 2022), volunteer (2022 - present)

• LPGA Girls Golf of Phoenix - volunteer (2020 - present)

• Girl Scouts Arizona Cactus Pine Council (Troop 7433) - volunteer (2019 - present)

• Lumen Cares Somos Employee Resource Group - volunteer (2016 - 2023)

• Lumen Cares United Way Employee Giving - Campaign Co-chair (2015)

• Lumen Cares Phoenix Children’s Hospital - Campaign Co-chair (2015)

• Arizona Diamondbacks Foundation (2006 - 2015), volunteer

Contact this candidate