Rosa A. Cruz Benalla

Falls Church, VA - Cell 703-***-**** - ad1ffw@r.postjobfree.com

OBJECTIVE:

BILINGUAL CLINICAL MEDICAL CASE VIRGINIA COMMISSION STATE LICENSE HEALTH&LIFE/EMERGENCY ADMINISTRATOR/ AMERICAN RED CROSS INSTRUCTOR.

Professional Bilingual (English-Spanish). Receive my Associates Degree Clinical Medical Assistant in all stages of medical assistance & administration, License Virginia Commission State Health & Life Insurance Verification. Certify & License American Red Cross CPR/BLS Instructor, Dialysis Tech Certify Excellent interpersonal and negotiation skills ability to handle multiple functions and activities in a high pressure environment due to inherent ability to identify and prioritize tasks at hand. Exceptional administration interacting with high level Medical Staff, office and emergency environment. Leadership professional skills written and oral communication skills. Medisoft Application Key. Case Specialist Supervisor proven expertise in structuring and implementing innovative Administrative policies/procedures to generate undivided commitment & dedication among Medical and or Emergency teams. Keen planner and far sighted with strengths to perceive beyond obvious, excellent leadership supervisory skills and an excellent team player.

Summary Skills

●Strong analytical skills

●Communication skills

●Leadership skills

●Policy-making skills

●Negotiation skills

Professional Experience:

Bilingual Customer Service Admin-Part time:APEACEFUL HOME CARE Falls Church VA. AUG/2020/Present

The Health Administration reviews legal documents, reports about hospital patients, and insurance benefits follow guidelines. Strong analytical skills will be required to identify key data to input good use. Communication skills upon the completion of analyses, the findings and the new policies must be communicated with healthcare providers and caregivers and other staff.

Leadership skills Often administrators face resistance to change manage change in a positive way that engages personnel and ensures the changes happen. Understanding policy, new regulatory frameworks and developing implementation strategies to comply with regulations.

Negotiation skills to help resolve conflicts. Making a smooth process, tactfully negotiate with stakeholders (insurance agencies) to ensure compliance.

Extensive knowledge of the healthcare environment to ensure smooth operations. Working knowledge of how healthcare organizations function. Understanding healthcare and technological innovations to form judgements about possible technological innovations and their adoption.

AMERICAN RED CROSS CPR/BLS License Instructor: 43rd 18th street Washington DC Oct/2018Feb/2019

Teaching Red Cross Health and Safety courses within their current certifications to businesses and to the community, Responsible for applying quality assurance and control programs. Integrates quality improvement activities and measures in overall service provision. Ensures that the proper safety measures are in place to protect customers and staff who participate in the training activities. Responsible for efficient and effective use of resources adheres to the financial And registration policy regarding unregistered students in Community classes, Training Specialist regarding course updates and latest changes to products/services.

Bilingual Customer Service Agent: 3170 Fairview Park Dr. Falls Church VA Sept 2017/ April 2018.

Handles incoming bilingual (Spanish) Customer’s service phone calls, provides appropriate information to callers in support of National Emergency victims, answering incoming phone calls; provides accurate and appropriate information to callers. Places outbound customer service calls, as required by the client. Completes call guides; gathers, enters and verifies required information. Clear well educated in the different programs for FEMA/HA, INSP, ONA, TSAI, SBA, INS TRANS, WD/REQ WF, WP,

Attend telephone skills and program information training sessions; establishing levels of service, customer service and documentation standards within required time frames.

Partnership/Management-License Agent Life & Health: New York Life Tyson Corner VA July 2017/Sept/2017. License Health and Life Insurance agent. Coaching, supervising hiring business associate in the insurance as policy agent Refer to the Organization for training and educational classes for a better Understanding of insurance policy and regulation of the interpretation in the closing a policy introducing highly professional customers services for closing and review face to face with their clients. . Contact on a daily basis to advice and mentor in direction taken for their educational participation. Bilingual in Spanish listening carefully to assure their understanding of the program making sure they are responsible for making notes. Of their progress and achievement in every aspect to have an excellent customer’s services interaction in a progressive productive day. In order to relate information clearly updating my executive peers of their progress. Making recommendations for my peers and license agent of dates of training or review needed in order for them to be successful in the business.

Clinical Bilingual Dialysis Specialist: HOWARD UNIVERSITY HOSPITAL Washington DC Sept/2014 Mar/2015.

Bilingual (Spanish) Dialysis Medical Phlebotomist Technicians manager, function in multiple roles, which include dialyzer reprocessing, equipment maintenance and repair, water treatment monitoring, participation in quality improvement, vascular access monitoring and direct patient care.

Trainer in hemodialysis technicians primary direct care giver for patients undergoing dialysis treatments. Working closely with, and under the direct supervision of, registered nurses as an important member of the patient care team. Through primarily on the job training, for my certification in hemodialysis technician. learning and understand the scientific principles of dialysis, the process of the dialysis treatment, and how to respond to the physical and emotional needs of people undergoing dialysis treatments My Courses are in basic sciences; previous health care experience such as Associated Degree in Clinical Medical Specialist, Phlebotomist Medical technician/technologist.

Surgical Coordinator/Medical Assistant: Practice of General Surgery, Fairfax, VA May/2012 May/2014.

Responsibilities include activities related to admission of surgical patients in hospital, giving pre-op instructions to patients, obtaining medical clearances, verifying insurance coverage, and pre-certification requirements. Medical terminology, diagnosis codes, and procedure code a plus perform while maintaining an aseptic and safe surgical environment. Assists in performing activities of sterile processing in preparation and distribution of sterile supplies and equipment for use in the care and treatment of patients, Provides support with room Medical Assistance patient preparation checking vital signs, collecting specimens, charting patient signs and symptoms and drawing blood. Some clerical work could include greeting patients, typing, pulling and filing medical records, billing, scheduling appointments, prescriptions refer Communication with all medical of the patient visiting in office for surgery assessment, release information in a daily base with the surgeon all changes and review for updates in a daily base of patient changes and Medical records

Patient Care MA/Administration/On Orders Department of Defense, Fort Belvoir, VA Jan/2012/ April 2013.

Part Time/Contracted to provide direct care to a disabled veteran, serve as escort for out-of-state travel to military sites or for personal business Medical duties included monitoring vital signs, medication usage, medication monitoring injections, and nutrition’s Updated records coordinate care plan and doctor appointments with supervisors; determine ability to function and interact with events and appointments

Human Resource Specialist, Walter Reed Army Medical Center (WRAMC) Welcome Center, since Oct/ 2010/Sept/2012.

Assume responsibility for providing statistical input to higher grade personnel for use in studies in responding to program inquiries.

Actively involved in developing, coordinating and providing recommendations on processes and procedures required to monitor and make corrections to appropriate personnel databases.

Judiciously handle DMHRSI for the Department.

Play pivotal role in conducting Interview of Army Staff, Medical Staff and Civilian.

Advise Management in appropriate resolution of employee relations issues. Closely monitor progress of projects to ensure compliance and consistency with projected planning, change priorities and objectives, and inform the government of finding.

Assistant as Protocol POC, Ambassador VIP, Executive Services, IAP World Services, Inc., Walter Reed Army Medical Center (WRAMC), July 2003 to Sep 2010.

Assume responsibility for providing statistical input to higher grade personnel for use in studies in responding to program inquiries.

Actively involved in developing, coordinating and providing recommendations on processes and procedures required to monitor and make corrections to appropriate personnel databases.

Judiciously handle DMHRSI for the Department.

Play pivotal role in conducting Interview of Army Staff, Medical Staff and Civilian.

Successfully conduct Survey organizations to ensure functions accomplished agree with established/proposed regulations.

Actively support higher graded personnel on various management analyses and studies concerning NSPS.

Meticulously handle parking arrangement to the Walter Reed Hospital as well Hospital ID.

Actively engage in the planning, development, assemble and analysis of documentation required for special review by security at NNMC Ft. Belvoir to process transfer employer’s general and keep track of reports.

EDUCATION

Underwriting License Health & Life Agent – State Virginia Commission 07/2017

Clinical Medical Manager Specialist - Associated Degree Stratford University Fairfax, Virginia 09/2012- 07/2014

Human Relation/Psychology-Medical/Language/Case/Management

Trinity University (01/07/2008 WASHINGTON, DC

BRAC Montgomery College - License Phlebotomist Medical Terminology Specialist Unit Manager 05/2012

BRAC Montgomery College - Certificate Hem-Dialysis 09/2012

Federal Emergency Management, - Certificate Disaster Relief Management Round Hill, Virginia, United States (05/01/1998 - 08/01/1998)

Medical Terminology, Specialist Clinical Specialist

American Red Cross CPR/AED/BLS Instructor

Walter Reed Hospital Nurses Station in ICU Ward Administration

Medical and Community Family Case Specialist

Medical Terminology, Specialist Clinical Specialist,

Medical Office procedures

I.T. SKILLS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint electronic mail, Fax, spreadsheet EMR, DMHRSI time keeping database, Defense Travel System, online learning management systems, credentialing databases, Names, EMR CSRA cloud database input, schedule, workday

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