Modou Sonko

Contact

Email:

ad1fez@r.postjobfree.com

Phone:

***- ***-****

Address:

Madison, WI, 53714

Career Objective

A wide variety of work related experiences, skills and talents including production work in factories, office organizing duties, working with students from diverse backgrounds in an afterschool program, hotel service and management in West Africa, and independent security service to a local business in The Gambia, West Africa Excellent intrapersonal and interpersonal skills Work well independently and cooperatively in teams Extensive experience in cross-cultural environments

Experience

Delivery Driver

Amazon Flex, Madison, Wi / Apr 2023 - Present

Package Delivery

Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.

Checked delivery addresses and verified correct package delivery.

Managed multiple tasks simultaneously while delivering goods within specified time frames.

Utilized GPS systems to accurately navigate routes while adhering to scheduled delivery times.

Developed strong relationships with customers by providing friendly service and responding to inquiries promptly.

Maintained set routes and schedules to meet customer expectations.

Resolved customer complaints in a professional manner while maintaining positive relationships with clients.

Adhered to delivery schedules and deadlines.

Loaded and unloaded delivery vehicles with accuracy, ensuring all items were accounted for.

Contacted customers prior to delivery to confirm and coordinate delivery times.

Obeyed traffic laws and followed established traffic and transportation procedures.

Maintained accurate records of deliveries and pickups, including customer signatures and itemized lists.

Operated delivery vehicle in accordance with local traffic laws, regulations, and safety standards.

Confirmed all packages were properly labeled.

Drove company vehicle on assigned routes to make deliveries to customers.

Utilized relevant map programs and GPS systems to navigate routes.

Adhered to company policies regarding safety and security while on the road.

Worked closely with supervisors and other members of the team to ensure smooth workflow processes.

Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record.

Obtained customer signatures confirming receipt of high-value products.

Managed delivery pickups in-store using handheld device.

Monitored road and weather conditions for safe driving.

Inspected vehicle before each trip to ensure safe operation, completing necessary repairs or maintenance as needed.

Organized inventory in an efficient manner while loading and unloading cargo into delivery vehicles.

Identified problems that may arise during routes and took appropriate corrective action when necessary.

Maintained assigned truck in neat and clean condition, optimizing operations.

Drove positive customer experience by building relationships and providing solutions to customer needs.

Inspected vehicle frequently to check fluid levels and tire pressure.

Communicated effectively with dispatch personnel to receive instructions for next delivery route.

Prepared and made deliveries to customer accounts on assigned routes using company vehicles.

Communicated with dispatch to improve route production and identify optimal ways to perform duties.

Complied with DOT regulations in all aspects of delivery.

Verified items and model numbers to match products on invoice with quantities loaded.

Secured merchandise on truck with straps and braces to prevent damage during transportation.

Conducted regular pre-trip inspections of truck equipment such as tires, lights, brakes, gas, oil, and water levels prior to departure from facility.

Provided feedback on routing issues or customer concerns to management team in a timely manner.

Considered traffic congestion and weather conditions to determine best routes.

Reviewed and verified invoices and purchase requests to maintain accuracy.

Retrieved materials from warehouse or other locations to accurately fill customer orders.

Performed basic maintenance activities on the truck such as fueling trucks and cleaning windows, mirrors, lights.

Reported any incidents or accidents that occurred during route directly to supervisor immediately upon completion of assignment.

Completed paperwork and maintained records, complying with federal laws and regulations.

Loaded and unloaded trailer by lifting and carrying freight.

Assisted warehouse staff with daily operations such as unloading shipments or organizing stock shelves.

Followed established procedures for handling hazardous materials during transport according to government regulations.

Delivered products to various locations throughout the city with accuracy and efficiency while adhering to all safety regulations.

Utilized GPS systems efficiently when navigating through unfamiliar areas in order to deliver packages on schedule.

Read maps and followed written and verbal geographic directions.

Turned in receipts and money received from deliveries.

Adhered to all federal, state, and local regulations regarding vehicle operation while on the job.

Loaded and unloaded cargo from the truck bed as well as secured the load properly for safe transport.

Accurately estimated arrival times based upon traffic conditions, weather conditions, or other unexpected delays encountered along the way.

Presented bills and receipts and collected payments for goods delivered or loaded.

Inspected and maintained vehicle supplies, parts, and fluid levels.

Unloaded trucks, vans, and automobiles.

Verified contents of inventory loads against shipping papers.

Reported mechanical problems encountered with vehicles.

Reported delays, accidents, or other traffic, and transportation situations to bases or other vehicles using telephones or mobile two-way radios.

Coordinated with other drivers on routes when multiple deliveries were needed at one location.

Maintained vehicle logs, records of cargo, and billing statements in accordance with regulations.

Drove vehicles with capacities under three tons to transport materials to and from specified railroad stations, plants, residences, and offices, and within industrial yards.

Used and maintained tools or equipment found on commercial vehicles.

Performed emergency repairs to change tires and install light bulbs, fuses, tire chains, and spark plugs.

Sold products from truck inventory and kept records of sales.

Driver

EverDriven, Madison, Wi / Feb 2022 - Present

Conducted pre-trip and post-trip inspections of school bus to verify safety and functionality.

Successfully completed all required training courses related to school bus operation and safety.

Provided timely pickup and drop-off of children at designated locations in accordance with established schedules.

Maintained a safe driving record by adhering to traffic laws, road safety regulations, and company policies.

Attended regular in-service meetings to keep current with school requirements and state and federal regulations.

Monitored students' safety and well-being while on the bus.

Monitored student behavior while on the bus to ensure their safety and well-being.

Developed positive relationships with students by displaying patience, understanding, respect, and compassion towards them during transport.

Followed safety rules for students boarding and exiting buses or crossing streets.

Interacted positively with students, parents, faculty, and staff members.

Managed daily vehicle inspections to ensure compliance with state and local regulations.

Demonstrated excellent customer service skills while interacting with students and parents on the school bus route.

Displayed strong problem solving skills when dealing with difficult situations involving students or parents.

Complied with traffic regulations to operate vehicles in safe and courteous manner.

Inspected exterior of vehicles for damage prior to departure from each stop or destination.

Participated in regular meetings with other drivers to discuss issues related to student conduct or transportation operations.

Adhered strictly to company protocols regarding student discipline while enforcing rules effectively but fairly.

Responded quickly and appropriately to any emergency situations that arose during transportation.

Assisted special needs students in boarding and exiting the bus safely while providing them with appropriate assistance if needed.

Reconfigured bus route for new or removed stops on schedule.

Utilized effective communication techniques to maintain an organized environment on the school bus.

Drove multi-passenger vehicles to transport students between neighborhoods, schools and school activities.

Maintained accurate records of attendance, mileage logs, fuel consumption levels, maintenance reports.

Provided additional support for students who needed help locating their designated stops or getting off at the right location.

Maintained route and schedule while responding to changes in traffic or unforeseen delays.

Continually monitored weather conditions during trips in order to adjust routes accordingly if necessary.

Inventoried bus emergency and first aid supplies and equipment to properly prepare for emergency situations.

Completed accident reports and documented incidents that occurred during transport.

Reported delays or accidents to supervisors with telephones or mobile two-way radios.

Regulated heating, lighting and ventilation systems for passenger comfort.

Stored wheelchairs and helped disabled students to assigned seats.

Assisted with the safe loading and unloading of special needs students.

Ensured that all passengers were wearing seatbelts before departing from each stop.

Performed minor repairs such as replacing fuses, light bulbs, and wiper blades when necessary.

Picked up and dropped off students at regularly scheduled neighborhood locations, following strict time schedules.

Kept bus interiors clean for students.

Checked condition of vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water and safety equipment for proper functionality.

Followed safety rules as students board and exit buses and crossed streets near bus stops.

Maintained knowledge of first-aid procedures.

Reported bus malfunctions or needed repairs.

Prepared and submitted reports that included number of students and trips, hours worked, mileage and fuel consumption.

Maintained order among students during trips to ensure safety.

Assisted special needs children with boarding and exiting the bus safely.

Reported delinquent student behaviors to school administration.

Read maps and followed written and verbal geographic directions.

Drove gasoline, diesel and electrically powered multi-passenger vehicles to transport students between neighborhoods, schools and school activities.

Utilized GPS technology to plan routes that minimized travel time while adhering to district guidelines regarding safety.

Reported delays, accidents, or other traffic and transportation situations, using telephones or mobile two-way radios.

Followed strict safety protocols such as seatbelt use by passengers.

Regulated heating, lighting and ventilation systems for student comfort.

Recorded bus routes.

Escorted small children across roads and highways.

Made minor repairs to vehicles.

Driver

Uber, Madison, Wi / Oct 2015 - Present

Pick up and dropping customers to airports and other destinations also deliver food when ride request slows down for Uber and Doordash

Maintained clean driving record and obeyed traffic laws and regulations.

Provided excellent customer service throughout delivery process.

Maintained a clean driving record with no violations or citations on file.

Managed time efficiently when making multiple stops along designated routes.

Completed daily routes in accordance with customer delivery expectations.

Developed strong relationships with customers by providing courteous service.

Communicated with customers to ensure timely and accurate deliveries.

Inspected vehicles for mechanical items and safety issues prior to operating them.

Cleaned vehicle seats and storage areas to maintain professional, organized appearance.

Demonstrated knowledge of local roads, traffic laws and regulations.

Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic.

Utilized GPS navigation systems to plan efficient routes for deliveries.

Adapted quickly to changing road conditions and weather patterns during routes.

Consistently met deadlines while ensuring safe driving practices were followed at all times.

Performed basic maintenance tasks such as checking oil levels, tire pressure.

Performed routine maintenance on vehicles to promote longevity and prevent breakdowns.

Communicated effectively with dispatch regarding arrival times, delays.

Ensured cargo was secured properly before beginning each route.

Loaded and unloaded goods and luggage to appropriate locations.

Transported people to appointments and destinations on schedule.

Drove vehicles across various types of terrain and roadways.

Applied problem-solving skills to address customer complaints and issues.

Safeguarded passengers and cargo through careful driving and adherence to traffic laws.

Followed company procedures for tracking deliveries accurately and timely.

Filled out proper licensing and vehicle registration forms and kept important documents readily available.

Reported any incidents or accidents to the appropriate authorities immediately.

Loaded and unloaded cargo in accordance with safety protocols.

Maintained logs of vehicle mileage and gas purchases.

Adhered strictly to all DOT regulations pertaining to truck drivers.

Maintained logs of working hours and vehicle service records according to state and federal regulations.

Exercised caution when loading and unloading freight from trucks in order to avoid injury.

Tracked and recorded shipments and deliveries.

Operated a variety of vehicles, including cars, box trucks and tractor trailers safely and efficiently.

Operated radios and cellular devices to communicate with other drivers.

Reviewed invoices against delivered goods to ensure accuracy of shipments.

Participated in ongoing training sessions for new products and procedures related to delivery job duties.

Drove safely through bad weather and traffic and maintained clean driving record.

Conducted vehicle inspections before and after trips.

Maintained valid license, insurance and registration to adhere to federal regulations.

Kept records of vehicle mileage, gas expenses and needed repairs.

Utilized GPS systems to transport passengers and packages to correct locations on time.

Loaded and unloaded client packages upon arrival to destination.

Planned vehicle routes to limit unnecessary mileage and avoid congested areas.

Obtained signatures from clients after deliveries to verify order completeness and accuracy.

Notified dispatchers and clients of arrival times, delivery problems and potential delays.

Helped elderly and disabled passengers safely enter and exit vehicle.

Monitored passenger behavior and promoted safety at drop-off locations.

Secured client packages and bags in cargo areas to limit movement and prevent damages.

Updated maintenance and delivery schedules in company databases for review.

Operated vehicle safely over rough terrain and directed passengers to fasten seatbelts.

Evaluated routes to locate available fuel and rest stop destinations.

Promoted vehicle longevity by replenishing fluids and replacing worn tires.

Transported pallets and packages to designated warehouse locations for shipment.

Notified passengers of misplaced packages and returned lost items to correct parties.

Collected passenger fares and handled delivery transactions.

Used safety chains, tow bars and hooks to transport stalled vehicles to appropriate locations.

Production Worker

Walgreens Distribution Center, Windsor, Wisconsin / Oct 2007 - Present

Work in split case picking products and placing them in totes

Stock products

Stage boxes by putting them in the correct order

Production Worker

Kraft Foods Global, Inc, Madison, Wisconsin / Mar 2006 - Present

Worked individually operating grinding machines

Trained new employees to use the grinding machines safely

Sanitized grinding machines regularly

Drove fork-lift

Documented production through paperwork

School Teacher

Allied Community Learning Center, Madison, Wisconsin / Sep 2005 - Present

Assisted staff to develop community-based and hands-on learning for low income and minority students

Worked with community, family, teachers, social workers, and activists to provide a safe, healthy and productive learning environment

Assisted coaches in no-fee soccer club in which 50 neighborhood students participated

Sports, Animation and Entertainment Leader

Senegambia Beach Hotel, US / Aug 2001 - Present

Created and organized community based volleyball team

Arranged country wide trips for tourists

Participated in a variety of community/hotel based events supporting tourism and cultural appreciation, References:

Briana Boodry, ESL Teacher at the Waunakee Community High School, 608-***-****

Medical appointment Driver

Madcity Mobility, Middleton, Wi / Nov 2017 - Nov 2019

Driving patients to medical appointments and back.

Worked with coworkers to complete tasks.

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Responded quickly to meet customer needs and resolve problems.

Committed to delivering excellent customer service while working in a fast-paced environment.

Focused on learning new skills and staying updated with industry changes.

Participated in ongoing training to enhance own job skills and knowledge.

Provided efficient and courteous service to customers at all times.

Met deadlines while maintaining high-quality deliverables.

Managed and coordinated multiple projects while ensuring timely completion.

Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.

Identified ways to improve efficiency in operations and implemented process changes.

Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.

Troubleshot minor problems and reported larger technical issues.

Experienced with social media and communications platforms.

Performed routine and scheduled maintenance services.

Performed general maintenance and repair.

Sought continuing education opportunities to stay current with industry trends.

Developed departmental objectives, budgets, policies, procedures and strategies.

Program Coordinator

Laura, Learning Center, US

608-***-****

Chris Rainbolt, Supervisor at Walgreens Distribution Center, 608-***-****

Txi Kong, Former Supervisor at Allied Drive Learning Center, 608-***-****

Education

Atlantic Communications and Business Center

Banjul

Basic Skills Certificate, Microsoft Word

(Jan 2004)

Gambia High School

Banjul

High School Diploma

(Jan 1999)

Skills

Basic skills in Microsoft office

English, Mandinka, Wollof

Self-motivated, energetic, organized, outgoing, responsible, and dedicated

Volunteer Experience

Helping Hand

MSCR, Madison, Wi / Jun 2006 - Sep 2008

Community Service

Cleaning Crew Member

Set setal, Serekunda, The Gambia / Mar 2002 - Jul 2004

Awards

1Yr perfect attendance

Best employee award at Walgreens Distribution Center

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