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Customer Service Trouble Shooting

Location:
Streamwood, IL
Salary:
20
Posted:
November 24, 2023

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Resume:

Objective: To serve in a responsible position where my education, experience, skills and positive work ethic will be utilized to the benefit of the company. Seek full-time employment, with the opportunity for personal and professional growth and advancement.

Qualifications: Well organized, efficient, quick learner. Exposure to numerous situations has enabled me to learn effective decision-making, trouble shooting and problem solving. I work well with both internal and external customers, as well as all levels of management. I am confident that my experience in these areas will prove to be an asset to your company.

Professional Experience:

Freedom Graphic Imaging

10/12-1/13

My responsibilities were to replace paper rolls, refill ink, and to keep water on machines running. I was a pressman apprentice.

Target

08/07-01/09 I was the overnight Backroom supervisor. My duties included but were not limited too, managing unloading of overnight freight from the truck deliveries. I had to make sure that all personnel were in their proper places for proper smoothness of unloading, and then make sure my other crew of 10 had all proper equipment to do their job functions. I was also in charge of backroom logistics, which included all reports for the entire store. I also did employee reviews, employee interviews, and disciplinary action.

ServiceMaster

02/07-07/07 I was the site manager at Eaglewood Resort and Spa. I over saw the over night cleaning of the entire resort, I was in charge of 8 people and had the responsibility of checking over their work when they were done to make sure everything was up to the clients expectations.

Arlington Acura

02/06-11/06 I sold new and used cars and did demos on vehicles

Chicago Furniture Group

03/05 – 07/05: I was a driver and a helper doing deliveries to customers homes for Bassett Furniture. When needed, I would also help out in the warehouse to help with incoming merchandise and staging for future deliveries.

Top Flight

09/04 – 03/05: I was in charge of building the stairs and rails for new home construction.

R & D Thiel

05/04 – 09/04: Was a carpenter in which I had to build stairs for new construction homes.

Red Lobster

09/03 – 05/04: Worked as a waiter. I made sure that all of the customers needs are met. This includes making the guests feel welcome. Knowing the menu to assist with their questions and also providing suggestions. Clearing the tables and making sure that the customer has a pleasant dining experience and that they will come again.

Prestige Nursery Garden Center

03/03 – 09/03: Worked as a heavy machine operator. Had the experience to work with a lot of different styles of machines. Also in charge of ordering mulches and stones for the yard. My duties included loading customers and landscapers. Other duties included of maintenance of the grounds. On occasions also accompanied the crews in planting of tress and shrubs.

Michelin

07/01 – 08/02: Worked in the Warehouse and was responsible for driving the forklift and filling customer orders. Our customers were big accounts and required that all orders were done in a timely manner. I needed to verify that all orders were done quickly, adequately and also maintaining a safe work environment. All orders were checked for the description, location, and correct quantity then loaded onto a pallet were the customers orders where then shipped out to them.

Home Depot

02/00 – 07/01: At Home Depot I was a Tool Rental specialist. Amongst my duties were customer service, cashier, and maintenance. In customer service I would listen to the customers needs and offer them the correct item that they would need to do their job successfully. I would then fill out the proper paperwork for them to rent out our equipment and upon the customer returning their equipment make sure to clean the equipment and make sure that the equipment was ready to go for the next customer. If any blades or other items needed to be replaced on any of our equipment it was my job to make sure that it would be in proper working condition for the next customer.

Motor Homes Unlimited

02/98 – 02/00: I was a RV-Motor Home technician. I was responsible for prepping all new and used outgoing trailers and motor homes. This consisted of making sure that all of the customer’s needs were met. If any touch ups needed to be done then I would make sure this was done prior to the customer receiving the merchandise. I was trained and State certified in Heating, Air Conditioning and Refrigerator repair. Did Demo’s on new and used purchases. Took care of bodywork and various other duties. I was in charge of the training and development of all new hires.

Education:

Glenbard North High School in Carol Stream, Illinois

Training Courses/Classes:

Customer Service Air Conditioning & Heating Training for RV’s

Food Sanitation Refrigeration

Management Training Forklift

First Aid Training Bobcat

Security Training End Loader

References upon Request



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