VANDETTA HOUSE

254-***-****

Belton, TX, *****

ad1fe8@r.postjobfree.com

SUMMARY

A dedicated, organized, dependable, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly and a strong background in customer service and client relations.

CERTIFICATIONS

NHA Certified Clinical Medical Assistant (CCMA)

NHA Certified Medical Administrative Assistant (CMAA)

American Heart Association Certified Basic Life Support (BLS)

NHA Certified EKG Technician (CET)

NHA Certified Phlebotomy Technician (CPT)

PROFESSIONAL SKILLS

Account Management Customer Care

Accounting Planning and Scheduling

Accounts Receivable and Payable Sales Experience

Banking Industry Computer Proficiency

Co-Pays Teamwork

Phone Operations Data Entry

Conflict resolution Telephone Etiquette

Office Equipment Medical Terminology

Attentiveness Networking

Quick Learning Ability Typing

Cash Handling Vital Signs

Multi-tasking Customer Service

Time Management Office Applications

Leadership Quick books

Merchandising Retail

P&L Cash Register

Training & Development

WORK EXPERIENCE

Customer Service Representative

Jun 2022 - Oct 2022

Check 'n Go Stores

Copperas Cove, TX

Cash handling with loan payments and check cashing

Worked with customers in past due status to negotiate solutions that enabled uninterrupted service of loans Processed customer service transactions in a timely manner

Handled an average of 60+ customer service inquiries daily

Performed data entry for customer information with check cashing and loans

Maintained professional relationships with client contacts to ensure top-notch customer service

Earned management trust by serving as key holder, responsible for store opening and closing procedures

Customer Service Specialist

Oct 2021 - Jun 2022

Teleperformance

Killeen, TX

Managed client records

Assisted customers with a warm and professional attitude

Answered general questions

Answered calls from customers and clients

Responded to customer inquiries via phone, email, and live chat

Utilized problem-solving skills to resolve customer complaints

Handled online orders and credit card transactions

Store Manager

Mar 2017 - Nov 2020

ACE CASH EXPRESS

Killeen, TX

Implemented loss prevention measures to protect store assets

Analyzed customer feedback to identify areas for improvement

Monitored store performance and took corrective action when necessary

Provided excellent customer service to ensure customer satisfaction

Managed store merchandise to ensure product availability and customer satisfaction

Resolved customer complaints in a timely and efficient manner

Developed and implemented strategies to increase store traffic

Recruited, trained, and supervised staff of 5+ employees

Managed store operations, including inventory control, budgeting, and customer service

Monitored and evaluated store performance to ensure targets were met

Maintained accurate financial records, including accounts payable and receivable

Educate and inform customers on the products available to them

Suggest various products that may better suit their needs

Offer additional services to enhance customers' experience

Provide the highest level of customer service over the phone and in person, while also serving as a resource to current and potential customers

Tend to operational duties while in the store, including but not limited to, cash handling, record keeping, and store security

Monitor and lead Sales Associates' daily activities and service levels of entire store

Assist in marketing campaigns throughout community

Member Service Supervisor and Optician

Jun 2013 - Aug 2016

Sam's Club

Harker Heights, TX

Assisted in reconciling discrepancies in cash register transactions

Monitored cashiers' performance and provided constructive feedback

Monitored cash flow and replenished cash drawers as needed

Managed a team of 12 cashiers in a busy retail store

Administered performance reviews for all cashiers

Maintained accurate records of all cash transactions

Ensured all cashiers followed proper cash handling procedures

Trained and supervised new cashiers on the use of cash registers

Ensured cashiers followed all store policies and procedures

Demonstrated excellent communication and problem-solving skills

Implemented safety protocols and procedures in the optical store

Created and updated patient records using electronic health records systems

Scheduled and supervised the daily activities of team members to ensure the completion of tasks

Assisted in the recruitment, hiring, and training of new team members

Assisted customers with selecting the best eyewear for their lifestyle and personal style

Evaluated patient eyewear prescription to ensure accuracy and precision

Adjusted, repaired and replaced eyeglasses frames and lenses as needed

Provided excellent customer service, including answering questions and offering advice

Generated and maintained accurate patient records and eyewear orders

Maintained a clean, safe and organized work environment

Educated customers on the benefits of various types of lenses and frames

Analyzed patient needs and recommended the best eyewear solutions

Demonstrated a high level of accuracy when dispensing and fitting eyewear

Medical Assistant

Mar 2008 - Jul 2008

ARTHRITIS CONSULTANTS

Killeen, TX

Collected and documented patient medical histories and vital signs

Performed medical coding and billing functions when necessary

Maintained a clean, organized, and safe environment for patients

Assisted in the preparation and maintenance of medical supplies

Performed administrative tasks such as scheduling appointments, verifying insurance, and filing medical records

Assisted with medical billing and coding

Monitored patient vital signs and notified physicians of any changes

Answered phones and responded to messages in a timely manner

Prepared patient charts and maintained patient confidentiality

Ensured patient safety and comfort throughout their visit

Provided patient care in accordance with physician instructions

Obtained and recorded patient consent forms

Maintained accurate and up-to-date patient records

Educated patients on medical procedures and treatments

EDUCATION

Certification: Administrative and Clinical Medical Assistant, Phlebotomy Technician, EKG Technician, BLS

May 2023 to October 2023

Training Center of Central Texas

Harker Heights, TX

Accounting

Jan 2019

Strayer University

Austin, TX

Certification: Medical Assistant

Jan 2009

Allied Health Careers

Austin, Texas

Biology

Aug 2004

Central Texas College

Killeen, TX

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