Customer Service Data Entry
Resume:
VANDETTA HOUSE
Belton, TX, *****
************@*******.***
SUMMARY
A dedicated, organized, dependable, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly and a strong background in customer service and client relations.
CERTIFICATIONS
NHA Certified Clinical Medical Assistant (CCMA)
NHA Certified Medical Administrative Assistant (CMAA)
American Heart Association Certified Basic Life Support (BLS)
NHA Certified EKG Technician (CET)
NHA Certified Phlebotomy Technician (CPT)
PROFESSIONAL SKILLS
Account Management Customer Care
Accounting Planning and Scheduling
Accounts Receivable and Payable Sales Experience
Banking Industry Computer Proficiency
Co-Pays Teamwork
Phone Operations Data Entry
Conflict resolution Telephone Etiquette
Office Equipment Medical Terminology
Attentiveness Networking
Quick Learning Ability Typing
Cash Handling Vital Signs
Multi-tasking Customer Service
Time Management Office Applications
Leadership Quick books
Merchandising Retail
P&L Cash Register
Training & Development
WORK EXPERIENCE
Customer Service Representative
Jun 2022 - Oct 2022
Check 'n Go Stores
Copperas Cove, TX
Cash handling with loan payments and check cashing
Worked with customers in past due status to negotiate solutions that enabled uninterrupted service of loans Processed customer service transactions in a timely manner
Handled an average of 60+ customer service inquiries daily
Performed data entry for customer information with check cashing and loans
Maintained professional relationships with client contacts to ensure top-notch customer service
Earned management trust by serving as key holder, responsible for store opening and closing procedures
Customer Service Specialist
Oct 2021 - Jun 2022
Teleperformance
Killeen, TX
Managed client records
Assisted customers with a warm and professional attitude
Answered general questions
Answered calls from customers and clients
Responded to customer inquiries via phone, email, and live chat
Utilized problem-solving skills to resolve customer complaints
Handled online orders and credit card transactions
Store Manager
Mar 2017 - Nov 2020
ACE CASH EXPRESS
Killeen, TX
Implemented loss prevention measures to protect store assets
Analyzed customer feedback to identify areas for improvement
Monitored store performance and took corrective action when necessary
Provided excellent customer service to ensure customer satisfaction
Managed store merchandise to ensure product availability and customer satisfaction
Resolved customer complaints in a timely and efficient manner
Developed and implemented strategies to increase store traffic
Recruited, trained, and supervised staff of 5+ employees
Managed store operations, including inventory control, budgeting, and customer service
Monitored and evaluated store performance to ensure targets were met
Maintained accurate financial records, including accounts payable and receivable
Educate and inform customers on the products available to them
Suggest various products that may better suit their needs
Offer additional services to enhance customers' experience
Provide the highest level of customer service over the phone and in person, while also serving as a resource to current and potential customers
Tend to operational duties while in the store, including but not limited to, cash handling, record keeping, and store security
Monitor and lead Sales Associates' daily activities and service levels of entire store
Assist in marketing campaigns throughout community
Member Service Supervisor and Optician
Jun 2013 - Aug 2016
Sam's Club
Harker Heights, TX
Assisted in reconciling discrepancies in cash register transactions
Monitored cashiers' performance and provided constructive feedback
Monitored cash flow and replenished cash drawers as needed
Managed a team of 12 cashiers in a busy retail store
Administered performance reviews for all cashiers
Maintained accurate records of all cash transactions
Ensured all cashiers followed proper cash handling procedures
Trained and supervised new cashiers on the use of cash registers
Ensured cashiers followed all store policies and procedures
Demonstrated excellent communication and problem-solving skills
Implemented safety protocols and procedures in the optical store
Created and updated patient records using electronic health records systems
Scheduled and supervised the daily activities of team members to ensure the completion of tasks
Assisted in the recruitment, hiring, and training of new team members
Assisted customers with selecting the best eyewear for their lifestyle and personal style
Evaluated patient eyewear prescription to ensure accuracy and precision
Adjusted, repaired and replaced eyeglasses frames and lenses as needed
Provided excellent customer service, including answering questions and offering advice
Generated and maintained accurate patient records and eyewear orders
Maintained a clean, safe and organized work environment
Educated customers on the benefits of various types of lenses and frames
Analyzed patient needs and recommended the best eyewear solutions
Demonstrated a high level of accuracy when dispensing and fitting eyewear
Medical Assistant
Mar 2008 - Jul 2008
ARTHRITIS CONSULTANTS
Killeen, TX
Collected and documented patient medical histories and vital signs
Performed medical coding and billing functions when necessary
Maintained a clean, organized, and safe environment for patients
Assisted in the preparation and maintenance of medical supplies
Performed administrative tasks such as scheduling appointments, verifying insurance, and filing medical records
Assisted with medical billing and coding
Monitored patient vital signs and notified physicians of any changes
Answered phones and responded to messages in a timely manner
Prepared patient charts and maintained patient confidentiality
Ensured patient safety and comfort throughout their visit
Provided patient care in accordance with physician instructions
Obtained and recorded patient consent forms
Maintained accurate and up-to-date patient records
Educated patients on medical procedures and treatments
EDUCATION
Certification: Administrative and Clinical Medical Assistant, Phlebotomy Technician, EKG Technician, BLS
May 2023 to October 2023
Training Center of Central Texas
Harker Heights, TX
Accounting
Jan 2019
Strayer University
Austin, TX
Certification: Medical Assistant
Jan 2009
Allied Health Careers
Austin, Texas
Biology
Aug 2004
Central Texas College
Killeen, TX
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