Clarence L. Gilbert

973-***-**** ad1fdv@r.postjobfree.com@gmail.com East Orange, N.J. 07017

PROFESSIONAL SUMMARY

Detail-oriented problem solver and experienced customer service leader with over three years of supervisor experience in telephone, email, and virtual customer service. Highly familiar with customer relationship management (CRM) systems and software, and customer enthusiasm.

KNOWLEDGE & TECHNICAL SKILL

Customer Support

Support Center

Dedicated to process improvement

Conflict resolution proficiency

Devoted to data integrity

Strong problem solving ability

Troubleshooting skills

Telecommunications knowledge

Strong organizational skills

Active listening skills

Administrative Experience

Sharp problem solver

Courteous demeanor

Energetic work attitude

Telecommunication skills

Adaptive team player

Data Entry

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

EXPERIENCE

Americold Allentown Pa. 10/2021 - 11/2022

Dock Clerk

Administrative support

Coordinating workflow of shipping department duties to all employees in department.

Coordinate trailer movement in and out of docks for loading per production schedule.

Preformed routine clerical and data entry functions that support the Shipping & Receiving and Operations teams.

Brickforce Staffing Edison Nj 09/2019 - 10/2021

Forklift Operator

Secure loads to the machine before transport to ensure safety.

Unloading materials and merchandise from incoming vehicles and stacking them to assigned places.

Locating and moving stock of products to pallets or crates for storage or shipment.

Identifying damages and report shortages or quality deficiencies.

Utilize scanning technology to ensure correct products are picked, and inventory is kept updated.

Comfort Inn Harrison, Nj 09/2017- 10/2019

Customer Care Specialist Housekeeper Inspector

Delivered quality customer service during high value incoming calls

Thoroughly inspects all rooms for cleanliness and maintenance issues.

Records inspection results and changes the status of rooms that are ready after rooms have passed inspection.

Reports any missing, damaged or maintenance issues in rooms immediately.

EDUCATION

Degree- Business Management 08/1995 – 05/1999

Middlesex County College

Certificate- Culinary Arts 04/2011 – 10/2011

Community FoodBank of NJ

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