C. Paige Riordan, LPN

Clinical Liaison

ad1fdh@r.postjobfree.com • 804-***-****

LinkedIn • Brightwood, VA

Summary

Dedicated professional with a proven track record of delivering high-quality care and promoting patient-centered approaches in healthcare settings.

Qualifications Summary

Skilled in conducting patient assessments, coordinating care transitions, and ensuring seamless admissions to the appropriate healthcare facilities.

Proficient in utilizing screening information to develop comprehensive treatment plans and interventions based on diagnosis, acuity, and complications.

Possess exceptional judgment and clinical expertise in assessing patient needs, allowing for the provision of personalized and high-quality care within the long-term acute care setting.

Excel at building strong relationships with interdisciplinary teams, physicians, and external stakeholders to optimize patient outcomes and satisfaction.

Career Experience

Encompass Health Hospital, Richmond, VA /Charlottesville, VA 2021 – Present

Clinical Rehabilitation Liaison

Conduct thorough screenings of patients in acute care hospitals to determine eligibility and suitability for admission into our inpatient rehabilitation hospitals. Manage patient admissions and care coordination at UVA Hospital, while supervising a dedicated team of three professionals to ensure optimal patient outcomes. Foster strong relationships with case managers and physicians, actively educating them about our services and driving business growth.

Screened and admitted patients into four Encompass Hospitals within my region, ensuring appropriate placements and continuity of care.

Played a pivotal role as the direct report to the Business Development Director for a leading $6.67 billion inpatient rehabilitation and home health care company in Birmingham, AL.

Coordinated with a highly skilled team of four professionals at VCU Medical Center in Richmond before being transferred to UVA Encompass Health Hospital in 2022.

Provided comprehensive education to patients and families, highlighting the benefits and advantages of choosing placement at Encompass Hospital.

Myriad Neuroscience,

Mason, Ohio 2014 – 2020

Customer Care Coordinator

Developed and oversaw pilot projects to assist identify areas for process improvement. Analyzed client data to spot trends and suggested instruction to help clients with problems. Trained new customers on the Gene Sight test through a combination of on-site and virtual visits. Collaborated effectively with a dedicated team of four coworkers to ensure seamless customer onboarding and support. Onboarded new customers in collaboration with more than 60 sales representatives nationwide, supporting, educating, and answering billing inquiries. Facilitated fully remote role with 25% of travel to manage accounts and provide training across nation.

Developed and maintained a strong rapport with the customer care coordinator manager as a remote employee for a highly successful $851.1 million molecular diagnostic company headquartered in Salt Lake City, Utah.

Increased customer retention through process simplification, training, and post-sale assistance.

Boosted profits and revenue-generating as well as training initiatives by collaborating with sales department.

Developed improvement tactics to lessen clinician mistakes, taught end users to file insurance claims without mistakes, and actively listened and addressed customer problem concerns.

Kindred Hospital/Vibra Healthcare, Richmond 2012 – 2013

Virginia Clinical Sales Coordinator & Clinical Liaison

Performed patient assessments for admission to the long-term acute care hospital, ensuring accurate and thorough evaluations to determine the appropriate level of care. Demonstrated exceptional judgment and clinical expertise in assessing patient needs, allowing for the provision of personalized and high-quality care within the long-term acute care setting.

Contributed to the seamless admission process, effectively coordinating with interdisciplinary teams and streamlining patient transitions for optimal outcomes.

Cultivated strong professional relationship with the director of sales and marketing, providing valuable support and reporting directly to them at a prominent $6 billion post-acute healthcare services company in Louisville, Kentucky.

Ensured compliance with regulatory guidelines and standards, adhering to best practices and ensuring the highest level of patient safety and satisfaction.

Licenses & Certifications

Licensed Practical Nurse, VA

Basic Life Support/CPR Certificate, American Red Cross

Licensed Practical Nurse, Bessemer Technical College, Bessemer, AL

Additional Experience

Home Health Care, Orlando, FL

(Delivered outstanding patient care and generate referrals by partnering with trustworthy home health care providers)

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