ad1fcr@r.postjobfree.com

317-***-****

Camby, In. 46113

Skills

• Data Entry

• Front Office Administration

• Customer Service Excellence

• Issue Resolution

• Report Generation

• Troubleshooting

• Interdepartmental

Communication

• Telephone Etiquette

• Account Management

• Data Management

• Proficient in RPG, FORTRAN,

PASCAL

• Research

• Shipping and Receiving

Understanding

• Customer Needs Assessment

• Cash Handling

• Corporate Policies

• Database Administration

• Appointment Scheduling

• Travel Coordination

• Bookkeeping

• Payroll Administration

• Scheduling

• Financial Reporting

• Multitasking and Organization

• Phone and Email Etiquette

• Data Retrieval Systems

• Decision-Making

• Root Cause Analysis

• Regulatory Compliance

• Quality Assurance

• Workflow Planning

• Credit and Collections

• Cross-Functional Collaboration

• Strategic Planning

• Workflow Optimization

• Administration and Operations

• Microsoft Office

• Support Services

• Clerical Staff Oversight

Melissa McClure

Summary

Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in technology sector. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experience

Leidos - Customer Service

Indianapolis, In.

02/2019 - 06/2019

• Inbound call center answering questions regarding F.H.A.

• Guidelines and requirements, disaster relief and all information on housing assistance.

• Document calls and forward all other requests to appropriate departments. ABN-AMRO Mortgage - Title Clerk

Sunrise, FL.

01/2001 - 01/2003

• Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.

• Assessed loan requests for accuracy, completeness and conformance with established lending guidelines.

• Analyzed customer payment histories to assess credit risk profiles.

• Contact borrowers and work closely with them to obtain documentation that would clear any negative items.

Century-21 Scheetz - Front Desk / Realtor Asst.

Carmel, IN.

01/1998 - 01/2000

• Assisted Realtors in preparing documents, such as purchase agreements and closing statements.

• Answered incoming calls from clients, property owners, and other real estate professionals.

• Provided administrative support to the Realtor team, including filing and data entry.

• Coordinated showings with potential buyers or renters for properties listed by the agency.

Education And Training

05/1989

Graduation:

Ben Davis High School

Vocational Computer

Programming Degree:

Ben Davis High School

Information technology:

Tech Academy

Indiana Notary Public

#NP0747692

Matrix Mortgage - Loan Processor/Loan Officer

Indianapolis, IN

01/1998 - 01/2000

• Analyzed loan applications and supporting documents to determine eligibility for approval.

• Reviewed credit reports and financial information to evaluate creditworthiness of applicants.

• Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.

• Communicated with customers via telephone or email to obtain additional documentation required for loan processing.

• Submitted loan applications to underwriting department for review and approval process.

Thank You For Your Time And Consideration.

. Additional information and references available upon request.

Contact this candidate