Scott E. Gordon

Centennial, CO ***** 303-***-**** ad1fc4@r.postjobfree.com https://www.linkedin.com/in/scott-gordon-b15b1577/

Scrum Master

Quality Solutions Organizational Leadership Service Excellence

Accomplished certified scrum master/project management professional with extensive experience providing the leadership and direction needed to achieve key organizational business-related goals and objectives. Collaborative by nature, able to leverage scrum master best practices, innovation, and wide-ranging business intelligence to maximize the ability and accomplishments of the team, creating an environment of long-term success. Proven strength in building and maintaining long-term, professional relationships with strategic business partners and stakeholders based on the effectiveness of the leadership and support provided. Recognized for the ability to deliver impactful results while leading in fast-paced, dynamic business environments.

Areas of Expertise

Business Process Improvement

Change & Risk Management

Stakeholder Communication

Agile Team Management

Scrum & Agile Methodologies

Strategic Business Partnerships

Testing Program Management

Project Management

Strategy & Execution

Quality Assurance

Cross-Functional Leadership

Complex Problem Resolution

Certifications

Certified SAFe Scrum Master, Advanced (SSM)

Software Test Analyst, Advanced - ISTQB

Certified Software Tester, Foundation - ISTQB

Professional Experience

Dish Network, Englewood- CO

Scrum Master (2016-2022)

Play a key role as a leader of multiple Agile teams during and after conversion to Agile methodology, providing the leadership and support needed to drive, develop, and implement Agile/SAFe methodologies, best practices, and strategies within the organization.

Lead continual Agile/SAFe methodologies-related training sessions, using expertise and resources to deliver engaging training and answer questions.

Build and maintain professional, cross-functional relationships to support goals and objectives.

Notable achievements while in the position have included:

oInspired each team member to take the SAFe overview and Leading SAFe classes, including some that took certification classes.

oTook the lead in obtaining high proficiency levels with JIRA through personal research and studies.

oEstablished team ceremonies completed regularly in demos, retros, planning, backlog review, and engineering/acceptance review.

oEstablished team metrics and dashboards for the team to track performance.

oSuccessfully pivoted a team from Scrum to Kanban in several cases based on team input/feedback.

Engineering Program Manager, (2010 – 2016)

Worked in collaboration with senior leaders to establish clear stakeholder expectations regarding new product development and existing product enhancements for weekly version releases.

Ensured test program manager priorities aligned with ever-changing version and release dates, functionality and requirement changes, and technology enhancements.

Provided oversight for software and hardware test strategy and test plan development to drive successful, timely completion of the strategy-related objectives and goals.

Onboarded new team members, ensuring a smooth transition into the organization's culture and the department's values, processes, and expectations.

Developed staff members' new skills, competencies, and leadership attributes through formal and informal education and practical experience opportunities to achieve improved performance, applying corrective action as needed.

Worked in collaboration with Software Development Managers to define hardware and software test requirements, test approaches, test coverage, and project risk.

Provided oversight for software and hardware test strategy and test plan development to drive successful, timely completion of the strategy-related objectives and goals.

Established software test strategies and test plans while collaborating on stakeholder expectations to promote effective, efficient set-top box and peripheral testing for Dish/EchoStar’s high visibility products.

Ensured project and software quality by managing and controlling the test plan, adjusting the plan according to software requirements, and labeling changes.

Proactively monitored software testing activities, evaluated the identification, categorization, reporting, and retesting of defects, mitigated project risks, and maintained continuous stakeholder communication.

Led and facilitated high-performing, cross-functional teams to identify and implement innovative approaches to set top box and peripheral testing in line with key strategic organizational objectives.

Program management for testing of satellite set-top box software including interactive applications, addressable advertising, video on demand, multi-dwelling unit systems (QAM) and other advanced features in a hybrid Agile-Waterfall environment. Reduced defect escape by 75% in applications and advertising projects.

Engineering Specialist (2016-2017)

Develop and maintain a library of satellite set-top box test cases and requirements during transition to an HP Application Lifecycle Management/Atlassian Jira test environment.

Collaborate with product owners, program managers, and developers to determine requirements.

Work with systems engineers to develop and maintain specialized test environments.

Senior Engineering Technician, Team Lead (2007-2010)

Lead a team of satellite set top box & interactive application software testers, including task assignments and priority management. Support testers with technical assistance when needed.

Work with project/program managers and developers on defect reporting and troubleshooting.

Education

Cypress College, Cypress, CA

Rancho Alamitos HS, Garden Grove, CA

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