Steven Piepenbring

ad1fbv@r.postjobfree.com 443-***-****

SUMMARY OF QUALIFICATIONS:

Extensive management and sales experience in all phases of retail and small business operations, graphic design knowledge and experience, outstanding communication and presentation skills with hands-on management style. Strong leadership skills, proven ability to develop and cultivate long-lasting busi- ness relationships. Driven sales from $35k per month to $100k per month at Minuteman Press. Saved HPS Management 3 hours per day in their mailroom by creating a more efficient delivery system when processing invoices. Sold over $1.2 million in appliances in 1 year at Lowes. Worked closely with senior management at Amazon to develop and implement a new inbound structure to relieve the stress from the labor team and create faster productivity by 30%. Driven to achieve goals, very strong technical skills including MS Office, Adobe Acrobat, and Adobe Illustrator. PROFESSIONAL EXPERIENCE:

Critter Control, Maryland and Deleware

Wildlife Sales Consultant 04/2023 - 10//23

• Responsible for inspecting people’s homes and properties for animal and bug activity

• Creating a plan to remove and remedy the issue

• Generating sales while in the field

• Following up on the services provided

HPS Management, Havre de Grace, Maryland

Document Department 10/2020 – 06/2022

• Responsible for assisting client needs pertaining to their Architectural improvement requests

• Processing architectural requests for homeowners in 30 different communities over 7 different states

• Reviewing and knowing the Declarations and By-Laws for the communities that I handled

• Processing, renaming, and filing documentation post-home sale

• Renaming and filing Community Financial Reports

• Restructuring Community portals by adding in any documentation that a homeowner would need, i.e.: maps of the community, current Declarations and By-Laws, forms, etc.

• Re-configured HPS Managements filing room to create a safe and more efficient workspace

• Identified an issue in their mail process, created a solution to their postage concerns, and imple mented a new process that saved the mailroom 3 hours a day in running postage for communities Pohanka Honda of Fredericksburg, Fredericksburg, Virginia Service Advisor 10/2019 – 01/2020

• Assisted in automotive service needs and concerns for clients

• Advised and recommended services

• Handled scheduling, insurance claims, and transportation for my clients

• Our service center typically handled around 300 vehicles per day and I handled anywhere from 15-30 clients per day

• Created and implemented a color coded sheet with all of our services for all advisor staff to better assist clients

Lowes Home Improvement, Fredericksburg, Virginia

Customer Service Sales Associate for Appliances, 09/2017 – 10/2019

• Responsible for assisting customers in the decision process of purchasing new appliances for their home or business

• Provided estimates and scheduled service calls for new and existing equipment

• Assisted customers with setting up warranties or answering questions about their existing warranties

• Top Appliance Sales Associate 5 months in a row with over $100,000 in sales per month

• Forklift and order picker certified

• Created and implemented new appliance displays

Amazon Fulfillment Center, Baltimore, Maryland

Process Assistant, 04/2015 – 08/2017

• Responsible for training associates and incoming assistant management

• Part of the away team to train managers and associates in different states for new Amazon Fulfillment Centers

• Leading informative meetings for all senior staff and heads of each department

• Identified an issue with product disbursement on floors containing product, created a more improved floor plan on each of the 8 floors to increase productivity by 30%, generating profit for Amazon by allowing more product to be stored at a faster pace making each item visible online for sale

• Created and implemented a new process for product dispersion on the receiving floor allowing each floor to have the needed product to store

Bel Air Liquors, Bel Air, Maryland

Shift Manager, 06/2013 – 04/2015

• Responsible for generating and increasing sales by gaining knowledge of each product to better sell to clients, leading to an increase in sales by 25%

• Organizing and delegating duties to the staff to achieve sales goals each month

• In charge of bank deposits and counting drawers each shift

• Put in charge of a special project to make our walk-in cooler more efficient for clients by restructuring and reformatting the layout

EDUCATION & TRAINING:

Associates Degree

Harford Community College, Business Management (24 credit hours), Bel Air, Maryland Salisbury State University, Major: Business Management, Salisbury, Maryland AWARDS:

Amazon Process Assistant of the Month 5 times

Lowes Appliance Top Sales 5 times

CERTIFICATIONS:

Adobe Illustrator Certification

Forklift Certified

COMPUTER / TECHNICAL SKILLS:

Mac and PC based platforms, Microsoft Office, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Adobe Reader Pro, and Cinc Web Axis

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