Divine Burnette

Waddell, AZ

ad1fb1@r.postjobfree.com

602-***-****

Motivated customer service specialist with over 6 years of call center experience in a fast paced, team- based environment friendly driven ready to exceed sales goals and build long term relationships with customers Deliver positive experience through high quality customer care Authorized to work in the US for any employer

Work Experience

Customer Loyalty Specialist

AT&T - Mesa, AZ

September 2020 to June 2021

• Cash handling make payments online

Assist in disconnection as well as move orders

• Assist with different promos to make the bill more manageable

• Warm and Cold transfer calls to different departments

• Handle conflict resolution calls with the customer

• Set up new accounts for clients wireless home phone internet as well as tv packages

• Navigate thru Att&t software to access many accounts as well as different products PSE 2 Eligibility

Department officials f Economic Security - Phoenix, AZ September 2019 to July 2020

• Assist clients with obtaining governmental assistance

• Obtain sensitive information to set clients up with different programs or to update there account

• Use the states system for that department to access clients account

• Development planner of a new system to help new PSE 2 onboard Customer Service Representative

Mr. Cooper - Tempe, AZ

September 2018 to July 2019

• Assist with payments over the phone with a minor convince fee

• Help with the mortgage breakdown of there monthly costs

• Set them up for renewal of there mortgage

• Cold and warm transfer calls to different departments

• Access cooper software to navigate thru thru different accounts Education

High school diploma in Criminal Justice

Passaic Co Tech Institute - Wayne, NJ

September 2001 to June 2005

Skills

• Microsoft offices (10+ years)

• Customer service (5 years)

• Cash handling (5 years)

• Leadership (5 years)

• Cashiering (1 year)

• Microsoft Outlook (10+ years)

• Outbound sales (5 years)

• Cold calling (5 years)

• Warm calling (5 years)

• Inside Sales (5 years)

• Telemarketing

• Upselling (2 years)

• Manufacturing (3 years)

• Uitilities

• Conflict Management (4 years)

• Negotiation

• CRM Software (1 year)

• B2B Sales

• Outside Sales

• Customer Relationship Management

• E-Commerce

• Strategic Planning

• Windows

• Pricing

• Adobe Acrobat

• Customer support

• Typing

• Interviewing

• Qualitative research interviewing

• Google Docs

• Microsoft Access

• Guest services

• Restaurant experience

• Analysis skills

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