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Customer Service Leasing Consultant/ mortgage loan processor/loan spec

Location:
Miami, FL
Salary:
45,000
Posted:
November 24, 2023

Contact this candidate

Resume:

Maite Suarez

786-***-**** ad1faz@r.postjobfree.com

Qualifications:

I have been in the mortgage lending industry since 1984 in Secondary Marketing and worked my way forward through the various positions providing me with an all-around experience in wholesale and retail areas.

Currently had a career change to the Leasing Industry.

Westdale Property Management-Leasing Consultant-November 2022

**Turning on music and making sure there is coffee and water in the Leasing Office for visitors.

**Walking the Property and model. Addressing any issues to Maintenance.

**Every morning print Unit Availability and New Lease Rent Reports.

** Providing excellent customer service and able to answer Prospect questions pertaining to Property and the accessible areas around the property. Explaining Policies and Pricing.

** Showing available Units of choice.

**Responsibilities include providing leasing information on the phone, setting appointments to show property. On CRM/Yardi creating Guest Cards, send thank you emails to prospective tenants after tour.

**Instructions and how to apply on Property Web Page and explaining the application process.

**Preparing leases for e-signature, welcome letters, getting unit ready and providing gift basket.

Obtaining keys and fobs.

**Directing tenants to Service Request page for Maintenance issues and following up.

BG Multifamily Staffing – Leasing Consultant – October 2021 – March 2022 (Sorrento at Miramar)-Tax Credit

Responsibilities include move-ins, lease renewals, answering future residence questions on the phone.

Qualifying prospects and review of documentation.

Completing move-in procedures for new tenants

Communicating tenants needs to maintenance.

Small Business Administration-(SBA) Remote- July 2021 to September 2021

Reviewing different Disaster Loan types: EIDL/Supplemental Target/Loan Modification/Home Loans and Business Loan applications recommend Approval/Decline/Withdrawal of loan.

Approvals based on income and other factors

Review application, credit score, Tax Transcripts, Google search for business

Mitigating any issues with Credit Report Fraud Alerts

Identify business type-Legal and DBA names and NAIC codes

Verify applicant name, phone and business address, phone number

Verify if Non-Profit or Franchise-document file with required information

Requesting for Franchise Documents and Forms for approval and review by Legal if necessary

Reviewing if 20% or more ownership additional partners are on file and percentage

Following agency guidelines

Contacting applicant for additional information if necessary

Mitigating any failing tests

Experience

Benworth Capital LLC- (Hard Equity Commercial Loans) and SBA -Miami, FL-Nov 2019 to June 2021

Receive Letter of Intent with term and rate

Sent Preliminary Conditions to Broker

Collect and clear Preliminary Conditions

Submit to Closing

New Project

SBA Payment Protection Program

Reviewing applications and requesting documents to submit to underwriter.

Uploading documents to the system.

Sending out letters to borrowers on items pending and setting timelines.

Sending out approval and denial letters.

Providing next steps for funding.

Yardi Voyager- Rent-Café - CRM-RealPage- Yieldstar

Calyx Point, Genesis, PACS, Mort, Contour, FHA Connection, Encompass 360, Microsoft Outlook, Word, Yardi Voyager



Contact this candidate