Support Specialist Customer Service
Resume:
Latarsha Ivery
Atlanta, GA 30314
ad1fa2@r.postjobfree.com
Summary Of Qualifications
1. Willing to assume responsibility, is self-motivated, and possesses a high degree of professional integrity.
2. Well rounded, flexible team player, and has the ability to learn quickly.
3. Skilled in applying a logical, common sense approach to seeking practical solutions.
4. Well organized, inquisitive problem solver who enjoys challenges.
5. Communicate effectively when dealing with people of diverse interest and levels of authority.
EDUCATION:
DeKalb Technical College Clarkston, GA
Beauty College of America Forest Park, GA
WORK EXPERIENCE
Department of Family and Children Services Marietta, GA February 2015 - Present
Economic Support Specialist 2
Determines eligibility and manages on-going cases, intakes or renewals for social programs
Processes applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines
Records and evaluates personal and financial data obtained from individuals
Works with people to ensure that customer complaints and contributions are not just collected but are given urgent response.
Keys in a high volume of data using standard office hardware and software
Marie’s Vending Services Augusta, GA April 1996 - Present
Manager
Trained and managed 5-10 new employees and achieved significant improvements in their productivity
Investigated and resolved food quality and service complaints
Supervised 5-20 employees, scheduled work hours, resolved conflicts, and determined salaries Follow backroom operations
AT&T Jan 1997-November 2001
Sales Associate / Customer Service Representative
Resolved customers' service and billing complaints by performing activities such as refunding money, and adjusting bills
Solicited sale of new and additional services and products
Determined charges for services requested, collected deposits and payments, and arranged for billing
Conferred with customers by telephone in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints
Volunteer Work and Internships
Habitat for Humanity, Augusta, GA August 2010 – May 2012
Assisted with the construction of area homes for families
Hosea Williams Feed the Hungry, Atlanta, GA 2005 - Present
Help prepare and serve meals for those in need
REFERENCES
Given upon Request
Contact this candidate