LINDA HALE

Loan Success Specialist

Austin, Texas, United States

+1-737-***-****

ad1f9p@r.postjobfree.com

SUMMARY

Purposeful Customer Service and Support dedicated to high levels of customer satisfaction and meeting aggressive

business goals. Trainer and Quality Specialist with a love for fast-moving start-ups, and self-directed employment.

WORK EXPERIENCE

January 2022-May 2022

Loan Success Specialist

REX-Real Estate Exchange

Austin, Texas, United States

*Customer Service

*Ticket management/Triage

*Business Development

*Drive conversions

*Setup appointments

*Work with Loan Advisors and Realtors to convert real estate leads

April 2019-July 2021

Contractor

NAI-US Dept of Treasury Fiscal Services

Austin, Texas, United States

*Customer Service and Support

*Collections

*Treasury Offset Program (TOP)

*Veteran's Health Administration

*Annotate all contact

*Setup payment arrangements and accept payments

*QA / Call Auditing

June 2018-August 2018

Contractor

Charter Communications

Austin, Texas, United States

*Customer Service, skip-tracing.

*Troubleshooting

*Ticket management

*Up sale

*Update systems about conversations and or changes requested.

*Cancel service

*Retention

April 2018-June 2018

Contractor

Insurance 360

Austin, Texas, United States

*Customer service

*Business service

*Client retention

*Update account information

January 2012-April 2017

Operations-Senior Loan Counselor

Loan Science LLC

Austin, Texas, United States

*Customer Service

*Jira ticket management

*Training and coaching of agents in default and private loan collections.

*Quality assurance, and Call auditing.

*Metrics monitoring.

*Skip-tracing to locate borrowers and students.

*Identified, initiated, and facilitated the resolution of customer issues.

*Answer customer inquiries about account status.

*Ensure that borrowers/students understand the repercussions of non-payment.

*Maintaining appropriate and comprehensive records of all discussions.

*Supervise collections as needed.

December 2010-December 2012

HCA Collector

Financial Corp of America

Austin, Texas, United States

*Medical collections.

*Telephone and written contact with patients, medical institutions, and automotive insurance companies.

*Work in conjunction with workman's compensation, attorneys, and victim's crime division.

*Verify Medicaid and Medicare.

*Request updated billing to correct entities.

*Follow-up regarding payment.

*Met and exceeded goals.

*Skip-tracing.

*Settlements.

*Set payment arrangements.

*Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

February 2006-September 2010

Customer Service-Bankruptcy and Repossessions

GILA CORP

Austin, Texas, United States

*Customer Service, collections, and account management for multiple credit unions.

*Automotive, personal, lines of credit, mortgage, and re-financed home loans. Secured and unsecured personal and

business loans.

*Repossessions.

*Letters and phone calls to members. Transfer of funds.

*Report(s) to credit union(s) and management.

*Data entry of account information of members.

*Skip-tracing.

*Worked as a team member with repossessions, redemptions, and sale of vehicles.

*Hold harmless, NOIT, pre-writ, and additional letters as needed.

*Contact with auctions and repossession agents.

*Bankruptcy data update.

*Discovered major instances of fraud, embezzlement, and large balances due.

EDUCATION

Austin Community College

United States

High School Diploma

A.S.Johnston High

Austin, Texas, United States

SKILLS

Slack Teams Jira Google Docs

Auditing Payments Medicaid Bankruptcy Collections Customer Inquiries Customer Service QA

Quality Assurance Business Development Time Management Account Management Metrics Operations

Billing Collection Credit Issues Medical Collections JIRA Salesforce Customer Service Oriented

Data Entry Loans Mortgage Credit Union Settlements Retail Sales Real Estate Coaching Self-

Directed Medicare Compensation

LANGUAGES

English - Intermediate

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