TERRI BROOKS-JOSEPH

***** *** *** *** *-***

Lynnwood, WA 98087

762-***-****

SUMMARY:

• Highly motivated, tech savvy professional with over 3+ years of utility experience.

• Recipient of the CTO award for the City of Seattle for creating new project tracking forms and developing a standardized project foundational workbook for enterprise projects.

• Experience in creating test cases and user testing.

• Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment).

• In Analyst roles, demonstrated the ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented

• Exceptional business acumen and story-telling skills – the ability to communicate an insight to be understood easily and to drive action.

• Expert Communicator, able to forge solid relationships with strategic partners by cultivating productive and mutually productive client interactions whilst supporting teams across operations who schedule and execute field work.

• In Analyst roles I have supported productive business operations through financial and operations analysis. Instrumental in streamlining workflow and improving processes EDUCATION:

University of South Florida, Tampa, Florida Bachelor of Arts & Sciences SOFTWARE APPLICATIONS:

Salesforce, Oracle, SQL, SharePoint, Power Path, CCB/MDM/MSCS/AMI/C2M- Electric Utility, Windows 10, Excel Office 365, Cisco WebEx, Accela, IBM-Maximo for Utilities (MAS), Online Backflow-Water Utility, ITD Hub-Software Application, Unified Communications, DocuSign, Azure DevOps, Microsoft Teams, FFM, Customized Geospatial Platform Applications, Knowledge and understanding of Cox Business internal sales order systems: ICOMS, OPTIX, WATTS, SERV, Visio and/or iGrafx, SharePoint & JIRA WORK EXPERIENCE:

Cox Communications

Primus Software Corporation

September 2021 - April 2022

Sr. Business Analyst IV

• Facilitated creation of Business Requirements following an agile approach, and used the Business Process and Analysis (BPA) methodology as determined by the project sponsor

• As part of the CRM team, responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment.

• Developed comprehensive E2E test cases at the application and multi-application levels

• Managed Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they were clear, concise and traceable; and ensured business requirements were satisfied by the appropriate teams / applications.

• Identified project stakeholders, risks and benefits of alternate designs; document assumptions; assessed project impact of system changes to users, internal and external customers

• Used oracle to create a role to create tables and programs.

• Developed Business Requirements (BRQs), including process flows and use cases

• Conducted BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements

• Used Data & Text mining.

• Used Information Retrieval. Document retrieval is considered to be an extension of information retrieval that a condensing procedure is used to treat returned documents

• Used MS-SQL to run queries to create custom reports, and modify ERP user forms to enhance organizational productivity

• Consulted with internal customers, cross-functional team members and external vendors to capture agreed- upon business objectives and processes to define business requirements

• Provided BA support for software testing and debugging plans to ensure requirements were met

• Provided status reporting for project progress, issues, dependencies and risks

• Proactively analyzed and documented solutions

• Identified risks/pitfalls and articulated possible options

• Participated in business strategy & portfolio level discussions Seattle City Lights & City of Seattle

October 2019 – July 2021

Business Analyst Strategic Advisor

• Lead Business Analyst - wrote requirements, process and procedures in the oracle application for Seattle City Lights and Seattle Public Utilities. (CCB/MDM/MSCS)

• Wrote requirements for CCB/MSCS/AMI application and leading business & QA team to create test case scenarios, mapping them to business procedures and business processes.

• Worked with key business stakeholders to understand their need/request and document accordingly for intake process.

• Performed analysis on business need, high level requirements, business capabilities mapping, data archicture/catalog, technical architecture or specific technical requirements based on the need, and security requirements

• Gathered and evaluated information from multiple sources for project planning, requirements gathering, including interpreting high-level information; abstracting from low-level information to a general understanding; and evaluating user requests to perceive the underlying needs of the business.

• Supported software/solution fit/gap analyses, preliminary and detailed business requirements, use cases/user stories, software requirements, and process/workflow diagrams.

• During the customization of the application we used SQL to mainly create, develop and maintain databases

• Responsible for elicitation, analysis, documentation, business process and workflow mapping

• Responsible for working with vendor & clients to develop test plans for execution directly designing end- user training and proving sequential documentation.

• Strong demonstrable management experience with leading software developers/architects, systems, or process analysts

• Experience in business intelligence technologies, Data analysis, with strong emphasis on Oracle Applications.

• Worked with Business Analysts assigned to Maximo Project with the fire department at the City of Seattle to replace existing application in order to implement maximo.

• Developed detailed project plans containing a well-defined work breakdown structure, activities & tasks, dependencies, a resource-loaded schedule, and resource plan

• Conducted project closeout activities including lessons learned, requirement/scope validations, schedule and budget performance, the handover to O&M (operations and maintenance), and closeout of all contracts with financial reporting.

• Ability to quickly adapt to changes in technology tools used for daily productivity.

• 701 – AMI Full integration application upgrade –

• 719 – Online Backflow Inspection Application Automation – (resolved issue within 3 months)

• 254 – CES Demand Side Management – went live (June 18th, 2020) (Salesforce/PowerPath) Application. Worked directly with Vendor & Business Personnel (Seattle City Lights, Seattle Public Utilities and Seattle ITD to implement new application for refund program. The Salesforce application was designed for their green energy discount program initiative.

• Once requirements were clearly outlined, identify solutions to consider and perform an alternatives analysis. This work could also include up to a definition of a detailed vendor Request for Information.

• Developed and presented consultation findings to align client's decision path.

• Engaged and worked closely with business customers at all levels from front-line to Executive leadership.

• Ensured Strategic Plan’s goals and strategies are reflected in the recommended solution.

• Identified potential business-related objectives (e.g. process changes) that are required to properly prepare for the technical solution.

• Built strong working relationships with key business stakeholders, client SME’s, and all the various technology and Roadmap resources to ensure the organization is focusing on the right services and products required by the business.

• Supported the four-pillar approach to business analysis, including completion of deliverables following the BABOK standards, developing organizational change management plans and deliverables following the Prosci® model and ACMP standard, identifying and developing performance metrics, and support continuous improvement objectives.

• Utilized Architectural Design Tools such as Microsoft Visio & Oracle. HealEase, Inc.

October 2014 – October 2019

Business Analyst Strategic Advisor/Consultant

• Requirement gathering and evaluated information from multiple sources for project planning, requirements gathering, including interpreting high-level information.

• Strategic planning, budgeting, sales forecasting and process development

• Responsible for the development of new products, pricing, marketing and contract negotiations International governmental accounts

• Analyzed, developed, maintained, tested, implemented, documented and supported 18 different clients in Africa.

• Operations management and fiscal planning for account development

• Fundraising for production of water purification products and scientific development Williams Consulting Group

January 2012 – December 2013

Senior Consultant

• Managed the migration of CRM Desktop Solution and delivered to employees within 13-week period.

• Liaison between customer and internal engineering group managing conference calls, timelines, action plans and risk potential as well as being first level support to employees.

• Analyzed, developed, maintained, tested, implemented, documented and supported SAP programs for clients.

• Established individual course of actions to accomplish goals while using appropriate resources for governmental and NGO organizations.

• Utilized technical knowledge of various wireless technologies (IDEN, CDMA, EVDO, GSM, EDGE, WIFI, WIMAX, BLUETOOTH,GEOTRACKING) products and experience in deploying enterprise applications (FSA, SFA, Fleet management)

• Develop and negotiate contract terms, conditions, modifications, penalties, and incentives, while working with key stakeholders to ensure that their requirements are met.

• Effectively communicated with internal and external customers via presentations, proposals, and face-to face interactions.

• For each client assignment responsibilities include Scheduling meetings for project team, setting up and operating technical systems (i.e.: Skype, Surface, projectors, etc.); facilitating all meetings with client and responsible for developing and presenting material to all stakeholders to achieve objectives.

• Contribute to and independently adhere to requirements management standards outlined for the department or project; perform impact analysis for medium complex requirements changes; manage medium complex traceability relationships for a project's requirements set; consistently identify and appropriately escalate instances of scope creep; demonstrate an ability to identify minor threats to project scope and escalate appropriately.

TLC Office Systems

August 2011 – January 2012

Senior Consultant

• Built a $10-Million-dollar funnel in 2 months. Negotiated with Zeno Imaging to service Houston Chronicle for $5-Million-dollar opportunity, to be deployed in 4 phases. Responsible for new business development and closing new customers to achieve organizational sales objectives.

• Sold Multi-functional office systems, fax, scanners, printers, wireless & wire-line network services, VOIP equipment, managed print services and vertical software applications.

• Accurately forecasted, maintained funnel management, reported sales activities, and prepared sales proposals for

• Leased equipment and maintenance service agreement terms for corporate CXX levels. Verizon Wireless

July 2007 – April 2010

Regional IT Data Sales Manager

• Developed wireless data opportunities to sell services and solutions to new and existing customer segment for Georgia/Alabama Regional B2B teams. Partnered with sales channel leadership to develop strategic plans to further penetrate the data market. Managed quality performance against company standards

• Researched customer needs and demonstrated data solutions through sales presentations.

• Provided consulting services to customers that included requirements analysis, planning, design and implementation.

• Managed data implementation processes across departments and with third party vendors.

• Ensured all requirements identified and appropriate resources were in place for successful launches.

• Collaborated cross-functionally with other departments to ensure all systems were ready for new product launches.

• Salesforce administrator responsible for training new associates and assigning team privileges. Used Application to extrapolate sales cycles, management reporting and funnel tracking.

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