OSAMA PRECIOUS AIGBE

IT USER SUPPORT

CONTACT

951-***-****

ad1f92@r.postjobfree.com

https://www.linkedin.com/in/osa

ma-precious-aigbe/

PROFILE

A highly competent and enthusiastic IT support professional with experience of providing advice and practical assistance to system users via the IT service desk telephone system and remote support software tools. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice,

procedure and policies within a company. Currently looking for a suitable IT support position with an ambitious company or organization.

SKILLS

Strong communication skills

Working independently

Excellent communication skills

Excellent diagnostic skills

Analytical skills

EXPERIENCE

County Of Riverside – RUHS :

IT User Support Technician 2023 - Present

• Responsible for installing, configuring, and maintaining printers and other printing equipment used by RUHS.

• Provides technical support and troubleshooting expertise to users, addressing any issues that may arise with printers or printing software which include Epic,.

• Responsible for managing and maintaining printer networks, ensuring that printers are properly configured and accessible to users.

• Designs and develops software applications for printers and printing equipment, working to ensure that these devices are fully functional and that users have access to all necessary features and capabilities.

• Perform weekly rounding on all 24 Hours location in the Medical center.

EDUCATION

Bachelor of Science: Electrical Electronics

Engineering

Evaluated by IERF and Equivalent 134.5

semester unit of undergraduate coursework at

regionally accredited colleges and Universities

here in USA.

Certifications

Comptia N+

ITIL

Accomplishments

Managed more than 150 end users

for over 25 remote sites.

Maintained 97% up time through

preventative maintenance and

system improvement.

Recipient of the IT support

achievement award.

Spearheaded and led a major

network installation and upgrade

project.

Named “employee of the month”

in august 2021.

Maintained 92% uptime for 4

weeks in a row.

Amazon: Tom Technician/IT Support Associate II

2019 - 2022

● Provide tech support on tools such as ALPR and smart drive for tom operations

● Align with the operations team to understand the tools and systems that are not working correctly and remedy as appropriate

● Deep dive and identify process improvement opportunities in using the yard and gate technology effectively to help the tom team be more efficient and reduce process time.

● Take ownership of all existing systems and technology that are part of tom gate and yard operations as well as approved systems that have not yet been implemented at all my respective site.

● Monitor processes through systems and technology to identify deviation from standard work

● Pilot test updates to exiting tools and implementation of new hardware, software, cameras, and computer

instrumentation

● Manage and communicate any system performance

issues

● Bi-weekly preventive maintenance on All ALPR tools, workstations, printers and IDFS.

Firstbank Of Nigeria: IT Support Analyst II

2009 - 2015

Installed software, modified and repaired hardware and resolved technical issues.

Provided base level it support to non-technical

personnel within the business

Managed call flow and responded to technical support needs of customers.

Support users assisting with tablets, smartphones, laptops, printer models, network connectivity, scanners, and desktops; install software and configure

workstations; train users in on Windows, Microsoft Exchange, Outlook, and voicemail.

Azure AD and Office 365

Implemented and administered advanced Microsoft

technologies.

Quarterly preventive maintenance.

Made recommendations and developed technical

design for new application features.

Oversaw the daily performance of computer systems.

Ensured proper installation of cables, operating systems and software

Followed internal procedures for change management, incident management and escalation.

Presented analysis findings both verbally and in written reports

Contact this candidate