Maryjane Valenzuela

***E **st, Silver City, NM, *8061, US

575-***-****

ad1f8y@r.postjobfree.com

I have been appraised on my hard work ethics my good people skills my ability to take control of a situation.I am a people person who loves to bring a smile to the customers face and know that they are pleased and happy with my service..I have no problem keeping myself focused on stressful days situations and people... I take pride in the outcome of my work and am a team player who will take charge when in need.. I have at every job rise up to being apart of the management team. Respect is not a given it is to be earned...

Customer service

Communication skills

Dining area cleanliness

Performance improvement

To-go order preparation

Guest relations management

Cash Handling

Hospitality service expertise

Food and beverage pairings

Occupational Therapy Assistance - Associate of Science - 2007 Western New Mexico University - Silver City, NM

Activities of daily living;bathing, grooming, endurance, strength, EMPLEMENTING safety, assuring teaching the limitations to ones diagnosis.

EMPLEMENTING assistant tools example,sock aid,reachers, hand rails, wheel chair usage, home exercises, assessing ones needs of assisted living assistant. Educating patient with after guide to ones procedure needs... And any dressings proper usage and over all developing a strong bond with patient care Cosmetology Education - 2000

Beauty school - Silver City, NM

Professional Summary

Skills

Education

Server - May, 2023 to Present

Denny's - Silver City, NM

Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.

Was frequently complimented by customers for going above and beyond my normal responsibilities. Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.

Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.

Kept a high level of cleanliness and sanitation.

Increased sales from $[Number] to $[Number] by upselling [Product] to customers. Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service. Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.

Kept the tables clean and tidy with tableware, glassware, silverware, and linens. Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction. Served the needs of more than [Number] customers in a busy [Type] environment. Greeted regular customers and maintained relationships with them. Created orders, documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints. Took credit card, cash, and gift certificate payments and gave cash transactions change. Oversaw a [Number]-person wait staff that served [Number] tables per day for a [Number]-star fine dining establishment.

Interacted with customers in a pleasant manner to improve the atmosphere and provide upbeat interactions.

Kept an eye on perishable items, removing milk and other products with expiration dates from stock to avoid illness.

Day Shift Manager - May, 2023 to Present

Denny's - Silver City, NM

Kept my cool under duress and in high-pressure customer service situations. Worked closely with team members to schedule breaks and shifts to comply with state regulations. Checked the building on a regular basis to ensure that maintenance and cleaning were up to code and regulations.

Answered [Number] calls per [Timeframe] to help customers with their questions and concerns. Used interpersonal communication skills to improve the customer experience and add value to each interaction.

Was in charge of supervising employees and ensuring that food and service quality met company standards.

Collaborated with colleagues to improve customer service and manage the storefront. Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Entered data into the [Software] system, including payments, account information, and call logs. Was in charge of training back-up associates and leading crew members in managing storefront operations.

Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe].

Work History

Contact this candidate