Sr. Portfolio Manager, Program Manager, & Technical Project Manager

Proficient in Planning to Executing Business Needs to Deliver Quality IT Products and Services

Partnered with C-Suite Executives to various cross functional teams to meet the organization’s vision involving the development of product and services as well as delivering on ideal technical solutions. Recognized for maintain and/or improving client engagement, execution on product/service deliveries, and driving cost savings. Ensured portfolio, program, IT and non-IT related efforts aligned with supporting strategic initiatives and meeting organizational needs. Recognized for management related to IT and non-IT efforts associated with infrastructure, software, application, and server changes. Also, managing security, data migration, governance, finance, product and client relationship management. Self-starter, focused, and dedicated professional recognized for excellent communication, problem solving, technical, and analytical skill sets.

Certified SCRUM Master Project Management Certified Lean Six Sigma Green Belt

Server Cloud & Application Migration Management Financial/Cost Management

Device Services& Hardware Implementation Management

PMO, Governance, & Finance Management

Product/Portfolio/Program/ Project Management

Merger, Acquisition, Process Re-Engineering Management

Additional Tools and Methodologies

Methodologies

Agile, Safe, RTE, Scrum Master, Lean Business Agile (LBA)

SDLC & Waterfall Experience

Experience following ERP & Cloud Base Tools:

Salesforce, SAP, AWS, Azure, JDE, Clarity, Oracle, other Cloud Base Solutions, etc.

Tools

Google Suites & Microsoft Office Suites (i.e. Project, Visio, Word, PowerPoint, Excel, Outlook, OneNote, etc.)

Collaboration and Tracking Tools

JIRA, JIRA Align, Slack, Confluence, SharePoint, Google Drive, ServiceNow, WebEx, MS Teams, Zoom, Rally, etc.

Professional Experience

Xcel Energy (Contractor) November 2022 – June 2023

Senior Portfolio Manager Denver, Colorado

Led the execution of along with supporting product development with Director and Product Owners for a 10 to 20 million large portfolio.

Partnered with leadership to execute large scaled E2E application development efforts along working with architects and design teams (internal and external) to identify IT solutions.

Led effort related to the build and customization of Xcel utility meters to increase revenue growth by securing a larger customer base.

Partnered with Product Owners and executives to help conduct customer BETA Testing to improve the user experience with online and mobile apps as well as encourage customers to utilize fewer electric appliances during peak hours.

Assist in helping setup process foundations and team doc sharing via confluence and SharePoint. Also, helped organized cross-functional teams and groups with running hybrid versions of waterfall, agile, Safe, and SDLC processes.

T-Mobile (Contractor) October 2019 -September 2022

Portfolio Manager Atlanta, GA

Due to several organizational changes, held hybrid roles as Portfolio Manager, Technical Delivery Manager, and Business Ops Manager. I assisted in managing efforts related to application and software upgrades, data migrations, process re-engineering, security management, finance and governance management, and improving current state process. I assisted business partners in identifying their core business problems and make recommendations for the best IT Product or Service solution. This role included the ability to:

Managed the budget for multiple large-scaled projects ranging 50K to 10 + million-dollar IT efforts to better support Portfolio and Management Teams while acting as the liaison between IT, customers, vendors, and key stakeholders.

Led and Collaborated with 12 + cross-functional and application domain teams (i.e. Security, Testing, Release Management Operations, Data Services, Architecture, Environments and etc.

Collaborated with internal and external customers to manage IT infrastructure changes, improve security measures, identify network and downstream impacts and manager other program efforts.

Managed and worked with various cross-functional application teams experienced in Cloud bases solutions, SAP, AWS, Azure, custom internal and external apps.

Also, assisted in the collection and management of business requirements, scope changes and monitor budget cost as well as expectations in order to work towards the most realistic IT and business solution.

Effectively manage project life cycle progress while ensuring to manage and track issues, risk, and raise concerns to key stakeholders, etc.

Target to deliver programs outputs to ensure a successful product or service launch which aiming to delivery project within budget.

Coca Cola (Contractor) October 2018 -October 2019

Director/ Program Manager Atlanta, GA

Acted in a hybrid role as a Program Manager and Project Manager. Assisted in and led large 8+million dollar + IT efforts and business-critical initiatives that would impact the entire Coca-Cola Freestyle organization. This role included the ability to:

Helped Product Owners build product/service requirements and achieve vision for best software solutions while leading efforts related to project execution, infrastructure and change management, and incorporating best practices that will better serve our business units.

Managed end-to-end project management for infrastructure changes, data migration of 3 different Coca Cola dispenser platforms while managing support as well as development teams.

Assisted directors and cross functional teams to create system design and planning efforts on handling infrastructure changes, database upgrades, and data migration while ensuring project is within security regulation.

Collaborate with internal and external customers to manage IT infrastructure and security changes which impacted SAP, AWS, Azure, JDE, Salesforce, custom internal and external apps.

Assisted cross functional teams with planning and execution of data clean-up efforts to ensure accurate dispenser reporting for finance and accounting teams as well as upper leadership.

Successfully led high visible and profile projects throughout the entire program / project life cycle (i.e. defining the program/ objectives, project scheduling, budgeting, viewing contracts, resource planning, interviewing and hiring, managing risk and change management, etc.).

Partnered with VP and executive leadership, big box customers, business operation and technical support team, and various third-party vendors to meet program objectives.

Reported to director and VP leadership program/project health (i.e. identified risk, constraints, resource and budget alignments, change of objectives, financial risk, etc.).

Effectively facilitated meetings with various level of stakeholders, performed requirements gathering sessions, prioritized efforts of work, negotiate tradeoffs, etc.

Carnival Cruise Line (Contractor) April 2018 -October 2018

Program Manager Miami, FL

Developing strategies and defining objectives which support infrastructure, network, security, and software changes globally across Carnival Cruise Line Fleet (CCL) and the additional 9 cruise line brands. Identify and assist in strategic planning roadmaps to improve back and front-end systems, how data is migrated from one platform to another. Also, helped to improve the various areas of the Program Management Organization (PMO), Governance, Vendor Management, and Supply Chain. Strategically perform planning for inter-connected projects targeted to produce maximum ROI while controlling budgets and monitoring deadlines.

Successful planning and design of technical infrastructure solutions, data migrations, software updates, supply chain management, and logistics across 104 (CCL) ships (i.e. data migration, reporting, introduction solution across mobile apps such as tablets, phones, and other devices. Also, management of server hardware and materials, inventory, resource/vendor management, etc.).

Implement data and infrastructure changes while adhering to security compliance regulations during project planning for system migration across different ships.

Successfully led global projects while partnering with internal and external project managers, vendors, functional lead and managing on and offshore resources.

Recognized for excellent achievement, planning, and deployment of a facility site shut down with less than a week notice. The success of this implementation prevented impact to over 1000 call center agents and potential 1 Million Dollars losses of sales.

Proficient in developing IT Solution across various projects (i.e. infrastructure and application development, database and software upgrades, mobile applications customization, database and inventory management.

Pyramid Consulting July 2017-March 2018

Project Manager – End Client- Macy’s System’s Technology Johns Creek, GA

Partnered with C-suite leadership and stakeholders to drive new technical and business solutions for Macy’s Logistics, Merchant Enterprise, and Vendor to Consumer Division as well as areas of artificial intelligence.

Successfully led and implemented Macy’s 3rd largest customer technical solution which was originally targeted for 5 months in 7 days. Received recognition from executive chief officers, C-Suite Leaders for successful execution with leading internal and external teams across companies.

Designed and implemented end-to-end planning of infrastructure changes and data base upgrades.

Worked with security and development teams to ensure firewalls were in place to maintain system integrity.

Led supply chain efforts related to Radio Frequency ID (RFID) project targeting at using artificial intelligence devices to assist inventory management, replenishment, shipment, merchandise tracking. Project targeted to increasing sales and sale forecasting according to demographics.

Coca-Cola Refreshments (CCR) & Coca-Cola North America (CCNA) Oct.2013- Dec. 2016

Project Manager/IT Business Analyst III Atlanta, GA

Served CIO, CTO, C-Suite Executives key stakeholders to drive and support business objectives, rules, and requirements. Worked with cross-functional teams, technical and non-technical project contributors to deliver timely execution of projects within budget. Performed end to end project including creating charter, planned projects, work execution, ensuring security and SOCs compliances requirements are met, UAT testing, signoffs, deliverable handoff, and closing.

Partnered with business and IT team to custom design vender management and software tool to address business needs.

Worked with IT to determine best IT solution and planning of activities to lessen business impacts.

Drove prioritization and definition of both simple and complex business requirements by managing document creation and gathering.

Managed multiple customer User Experience (UX) projects, analyzing structure, policies, and customer business processes to recommend automated solutions which drove business goals.

Communicated business rules, requirements, and processes to project contributors, ensuring maximum application and policy compliance to meet business user goals.

Researched IT organization’s systems and capabilities and used in-house tools to build data exchange process which transmitted customer and competition data, avoiding $250K in automation costs.

Improved customer’s ability to generate accurate data for user analytical reporting by upgrading user interface (UI) application programs based on analysis of data and operations procedures.

Created and documented big-box customer application user manual as well as technical and functional manual for technical and non-technical project contributors by translating business requirements into functional specifications and managing required changes.

Improved application and user experience while adding business value by communicating project status reports, risk, cost, and enhancement opportunities to clients.

Dell Service Federal Government Sept. 2012-Aug. 2013

Project Manager/IT Business System Advisor: Atlanta, GA

End Client: Center for Disease Control Government

Served and reported to CDC Financial Executive and executive leadership. Led Financial Management Organization Project (FMO) for scoping, developing, advising process improvements, and transition planning. Communicated project plans to optimize business objectives, current and future state processes, and opportunities for improvements.

Acknowledged for improving business and customer relationship through positive client engagement by meeting regularly with all key stakeholders, end-users, technical and non-technical resources, and providing timely status updates.

Communicated, collaborated, and presented project scope, project planning, current state processes quick win resolutions, and potential risk, enabling executive leadership to concentrate on specific organizational improvement areas.

Improved reporting accuracy by developing and documenting processes and ensuring team adherence to internal controls.

Merck Pharmaceutical Inc. Oct. 2009- Jan. 2012

Sr. SAP Business Analyst /Project Manager: Charlotte, NC Division: Shared Global Services: Procure-to-Pay

Served and reported to VP of Global Shared Services, directors, and executive leadership. Led significant part of $40M SAP implementation initiative launched in Europe, North and South America, and Asia. Managed SAP initiatives in North South America in areas related to procure-to-pay functions, data integration, implementation, and supply chain. Negotiated contracts, created project charter, secured resources, created and tracked SAP project plan, met milestones, monitored expenditures, and acquired all necessary signoffs.

Evaluated multimillion-dollar firm accounts and performed account reconciliation, recovering $3M in past due monies through data analysis with vendor which identified non-payment causes; recognized for extensive collaboration to remedy invoice items and advising on resolution actions.

Created process improvements post-SAP implementation, reducing failed and non-payment discrepancies due to missing item records, pending or lost contracts, and Purchase Order errors.

Lead process improvement campaigns and gap analysis across multi-functional teams, improving understanding of end-to-end service delivery process and ability to move from current to future state.

Titanium Solution 2007-2009

Business Analyst/Project Manager Fort Mill, SC

End Client: Bank of America, Wells Fargo, Wachovia)

Education & Certifications

Kennesaw State University

PMP Certification

Agile for All – Agile Alliance

Certified SCRUM Master

Walden University

Doctoral Degree in International Business Management and Finance (Pending)

Pfeiffer University: Charlotte, NC

Dual Masters in Business Management & Health Administration

Winthrop University: Rock Hill, SC

Bachelor of Science (BS) in Biology and Chemistry

Certified Accounts Payable Manager (APM) & Payables Specialist (APS)

International Business Project and Training in London, Germany, Austria, Switzerland, France, & Africa

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