Customer Service Services Representative
Resume:
Catherine Hurst
Policy Services Representative
Lubbock, TX 79424
************@*****.***
I am currently in search of a position that I can best utilize my education, training, experience, and other acquired skills to help people. I am also looking for any opportunities that would allow me to use my studies and education.
Authorized to work in the US for any employer
Work Experience
Retention Specialist
VXI Global Solutions - Lubbock, TX
November 2019 to January 2022
Consistent 85+% retention rate. Able to upsell, add additional products, and problem solve for a great save rate. Once a system (computer/operations) is learned, I will take care of your customers like they are my family. I’m a problem solver and actively work as a customer advocate. Provider Relations Representative
Texas Medicaid and Healthcare Partnership - Austin, TX December 2018 to August 2019
Client Eligibility and Claim Status lines
with a specialization in the state’s EDG spend down accounts for unique cases. Policy Services Representative
Service Group Insurance and Financial Services - Austin, TX March 2010 to August 2012
Underwriting and processing of credit life/A&H and GAP insurance policies
* Endorsements, correction letters, and custom letters for GAP insurance policies
* Fields inbound calls from insured customers, dealerships, and lenders about credit life/A&H and GAP insurance policies and cancellations, multiple phone lines, high volume of customer service over the phone
* Home office representative/Territory manager for dealerships in El Paso and San Antonio, ensuring underwriting standards were maintained, cancellations were completed, and refunds were issued in a timely manner in accordance with the Texas Department of Insurance
* Performed typical clerical tasks such as data entry, rapid 10-key numeric entry, record management, document imaging, document creation, procedure development, electronic communications, and receptionist duties
Policy Services Representative
Service Group Insurance and Financial Services - Austin, TX December 2003 to June 2009
Underwriting and processing of credit life/A&H and GAP insurance policies
* Investigations, cancellations, and issue premium refund checks in accordance to Texas Insurance Code 11503.202 (early pay-off automobile loans)
* Fields inbound calls from insured customers, dealerships, and lenders about credit life/A&H and GAP insurance policies and cancellations, multiple phone lines, high volume of customer service over the phone
* Home office representative/Territory manager for dealerships in El Paso and San Antonio, ensuring underwriting standards were maintained, cancellations were completed, and refunds were issued in a timely manner in accordance with the Texas Department of Insurance
* Performed typical clerical tasks such as data entry, rapid 10-key numeric entry, record management, document imaging, document creation, procedure development, electronic communications, and receptionist duties
Various Positions
Kinko's, Inc
March 1996 to February 2001
Administrative Assistant, Lakeline Location, Austin
* Overnight Production Manager, Bee Caves Location, Austin
* Customer Service Representative, San Marcos
* Regional Co-Worker Trainer, Austin
* Production Manager/In-Branch Trainer, College Station
* Production Co-Worker, Bitters Location, San Antonio Clerk/Manager
A. Klein Chocolatier - San Antonio, TX
September 1994 to February 1996
Opening and closing the business
* Customer service, filling custom orders, packaging, ordering from vendors, shipping/receiving
* Bookkeeping, payroll, and daily deposits
Education
Masters of Psychology
Mediation and Conflict Resolution University of the Rockies - Colorado Springs, CO July 2013
Bachelors of Psychology in Social and Criminal Justice Ashford University - Clinton, IA
September 2007 to March 2008
High School Diploma
Thomas C. Clark High School - San Antonio, TX
May 1996
Skills
• Document Control
• Scanning
• Clinical Documentation
• Scan
• 10 Key Data Entry
• Records Management
• Multi-line Phone Systems
• Underwriting
• Clerical Experience
• Production Management
• Document Management
• Communication skills
• Customer service
Contact this candidate