C. Eli Wells

Mobile: 512-***-**** Email: ad1f82@r.postjobfree.com

Objective: Seeking a competitive and challenging environment where I can establish a career and grow within the company

Highlights of Qualifications:

● Expert in managing B2B / Consumer collections accounts 1st Party/ 3rd Party

● Knowledge of the collection industry changes in order to understand its impact to the commercial & consumer

● Ability to manage complex accounts

● Ability to analyze difficult problems in order to resolve efficiently

● Knowledgeable of FDCPA rules and guidelines

GC Services / June 2023-September 2023 / Treasury Supervisor

● Managed new clients implementations and client changes

● Reviewed all invoices to ensure accuracy and deadlines are met

● Supervised staff to ensure all payments are invoiced timely and invoicing tasks are completed in accordance with client requirements

● Balanced AR daily before running reports for collections

● Updated Clients when payments was made

● Reviewed accounts for hold placement or charge off US Bank / January 2023- June 2023 / Senior Collections Specialist

● Collected on past due Commercial & Consumer Accounts

● Negotiated payment arrangements with debtors in order to avoid default accounts

● Performed skip trace to locate debtors using TLO in order to keep account current

● Notified the credit bureau with status updates with payments made or if the account should be placed in hold status.

● Made between 100-150 outbound calls per day, also accepted inbound calls

● Provided options for customers who was in delinquent status.

● Collected on accounts from 1 to 190 days past due

● Submitted accounts for charge off review

American Pest / May 2021 - October 2022 / Senior Collections Specialist

● Managed a portfolio of over 500 residential & commercial accounts

● Offered different payment arrangements for customers

● Notified the credit bureau when payments was made on time

● Offered Payoffs & Settlements for customers

● Collected on accounts from 1 to 190 days past due

● 200-300 Outbound calls made per day.

Dorf Ketal Chemicals / September 2019 - April 2020 / Senior Collections Specialist

● Managed portfolio of over 200 Business accounts

● Created invoices and emailed for review for payment

● Placed necessary credit holds on accounts that reflected over 90 days past due

● Processed payments over the phone

● Accounts over 90 days past due, would be submitted for escalations

● Communicated with customers via email, fax. 100-150 outbound calls per day.

● Collected on accounts 1 to 90 days past due.

SP Plus / January 2018 - August 2019 / Collections Account Manager

● Managed current & past due accounts for over 25 commercial locations.

● Identified at risk accounts due to non payment and consulted with supervisor for lockout

● Created & emailed invoices

C. Eli Wells

Mobile: 512-***-**** Email: ad1f82@r.postjobfree.com

● Communicated with Garage Managers on the status of clients who haven't paid and proceed to lockout and disable if necessary

● Offered arrangements and other options for delinquent customers

● Communicated with customers via email, fax. 100-150 calls per day. Education:

1999 Texas State Technical College Waco, TX Media Communications Information Skills:

Customer Service, Clerical, Collections, MS Office Suite, Skip Trace Certifications:

NASM, Certified Group Fitness Instructor, Personal Trainer 2014-Present

Contact this candidate