KATRINA N. LACANARIA

ie EXECUTIVE ASSISTANT

CONTACT INFORMATION

Email:

ad1f7z@r.postjobfree.com

WORK EXPERIENCE

+ VIRTUAL ASSISTANT-3 years (2020-2023)

“Transaction Coordinator/Social Media Manager/General Admin VA for a Real

Estate Broker

November 2022-June 2023

1.Managed broker emails

2.Managed SMM accounts

3.Created presentations for meetings

4. Listed properties in the MLS

5.Prepared Real Estate Contracts for signing

6.Created Offers for prospecting house buyers

7.Created marketing materials for listing opportunities

8. Sent condo Invoices

9.Sent emails for client viewing schedule

10. Simple video editting

11.Created canva designs for social media posts

*Client Success Manager for Real Estate

Business Solution Company

February 2022- November 2022

1.Managed CEO emails, and Calendly

2.Created presentations for meetings

3. Attended onboarding, follow up, and off boarding meetings

4.Took down notes during meetings and send them to the clients after the call

5.Created slack channels for clients and sent out invites

6.Sent invoices

7.Responded and made follow-ups to clients via email, slack, SMS or call

*Gallery Director Assistant

April 2021- November 2021

1. Managed emails

2. Responded to artist/client inquiries

3.Sent out forms to be signed and made follow-ups as needed

4. Saved forms, updated spreadsheet, and CRM

*Real Estate Cold Calling Team Leader

April 2020 - March 2021

1.Managed the cold-calling team's dialer

2.Conducted interviews for recruitment

3. Trained Cold Callers

4. Handled timekeeping

5. Audited Calls

6.Coached Cold Callers

*Cold Caller

April 2020 - March 2021

1.Full-time Cold Calling

2.Set Phone Appointments /Live Transfers to the Acquisitions Team

3.Answer the phone for incoming leads/return calls

4.Make outbound calls to leads that left voicemails and hang-ups

5.Build relationships with the Qualified/Interested Leads for possible Referrals

6.Fill out Seller Lead Sheet in Client's CRM

*CALL CENTER LEVEL III Associate - 10 years

September 2009 - January 2019

*Escalation Specialist

*Technical Support, Customer Service,

Financial Services

Contact Number for direct Calls/ Whatsapp:

096********

TOOLS, SYSTEMS APPS

MS Office (Powerpoint, Excel, Word, Teams)

Gsuite

Slack

Monday.com

Canva

Calendly

Honeybook

Appfolio

Podio

DialPad

Smrtphone

RElsit

Zapier

Active Campaign

Docusign

dotloop

skyslope

Pease

Paperless

Hubspot

Hubstaff

Timedoctor

Clickup

Kajabi

Calltools

AirCall

Xencall

Facebook meta

pele fy

Shopil

eaten

MLS

SKILLSETS

Tech Sawy

Analytic

Leadership Skills

Recruitment Background

Call Auditing and Coaching Skills

Artistic

Contact this candidate