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Customer Service Business Development

Location:
Miami, FL
Posted:
November 25, 2023

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Resume:

Jack Balassiano

Sunny Isles Beach, FL *****857-***-**** • ad1f7g@r.postjobfree.com

Professional Summary

Results-oriented professional with a proven track record in driving revenue growth and developing successful product plans. Fluent in five languages, with a strong ability to build relationships and provide exceptional customer service. Skilled in marketing strategies, team management, and business development.

Skills

Contract negotiation

Business acumen

Solution focused strategies

Industrial and organizational psychology

Articulate in high stress situations

Work History

General Manager, 04/2022 to 05/2023

Brew Fish Bar & Grill

Develop and implement strategic plans to drive sales, increasing revenue by 24 percent by the third quarter in managment operations

Enhance customers experience through excellent operational efficiency,creating customized clientel options catering to the populations needs

Trained over thirty staff members in clientel engagement, upsale strategies and developed skills to ascertain customers needs, resulting in a motiavted and high-performing team with above market customer retention

Utilize effective marketing strategies,to include social media markets and novel approaches to creating delivery system contracts resulting in increased resturant market share in the community by 12% with at home dining customers

Oversee cash handling, financial reporting, and compliance with company policies resulting in improved P&L reports over the previous managmenet, reducing cost on goods and creating new menu items to increase proftibilty.

Regional Sales Director and Operations Manager, 03/2018 to 03/2022 Capital Solar and Roofing

Spearheaded marketing initiatives, generating leads in competitive market areas, expanding the customer catchment region by three additional counties Led teams in designing and installing solar systems, ensuring high-quality workmanship by creating collabroative communication strategies to integrate engeniering counterparts in the orgniazation with the instilation teams, reducing contract cancellations by 50 percent Developed and maintained a robust sales pipeline, resulting in twenty percent revenue growth maintained over tenure with organization

Negotiated contracts and agreements with customers, engaging conflict resolution skills, ensuring profitability and customer satisfaction

Oversaw subcontractors, reviewed purchase orders, and maintained compliance with agreements Implemented efficient time management strategies to optimize productivity and meet project deadlines, reducing delinquency from agreeded deliverable timeline to zero Prepared accurate financial documents and estimates, controlling costs and improving profitability by prelisting total costs within 3 percent margin of error. Sales Director and Trade Show Operations Manager, 04/2011 to 02/2018 MICA Beauty Cosmetics

Directed product management and retail operations, achieving consistent sales growth by creating stremlined communication channels between sales agents and instillation teams Leader in trade show operations, utilizing subject matter expertise to increasing brand exposure in underdeveloped marketplaces, driving an increase in revenue by 400% Trained and mentored sales teams educating, monitoring and providing critial feedack regarding their sef built sales pitch and four step sale strategy, resulting in sustainable sales techniques across a wide range of product consumers

Conducted market research, identifying current market trends and adjusting to market conditions through adaptive sales techniuqes customized to sepcific demographics. Director Logistics and Security, 01/2006 to 01/2011 AMDOCS INC

Managed full operational and security maintenance for three indepdents building structures, totalling sixty floors of infastructure to incude repairs,inventory and physical saftey of property, ensuring efficient operations

Developed and implemented mathematical priority management systems to prevent critical failures, operationally and structurally

Identifying and adopt adaptive training and mentoring techniques based on current generational and societal trends, increasing the ability to train a varied employee workforce.Target and intervene in systematic problem failure effects, proactively intervening in areas that can lead to waste or harmful outcomes to the property, clients and employees. Education

Bachelor's in Business administration: 03/2006

Open University - Jerusalem

Languages

French

Full Professional

Hebrew

Full Professional

Arabic

Full Professional

Russian

Full Professional



Contact this candidate