Customer Service Help Desk

KRISTI LEGNETTO

**** ******* **** ** ********, NY 13031 T: 315-***-**** Email: ad1f77@r.postjobfree.com Customer Service and Support Problem Solving Communication Organized

Dedicated professional with four years of experience in the Retail Field, providing fast and high-quality customer service that ensures customer satisfaction and retention.

Expertise in serving as the first point of contact with customers; providing information in response to inquiries, products, and services; solving problems; and resolving complaints.

Track record in training new employees on providing world-class customer service and using software.

Detail-oriented with advanced analytical thinking, organizational, and problem-solving skills.

Team player with the ability to work in fast-paced environments under pressure to meet deadlines.

Strong verbal communication and interpersonal skills, capable of building long-term professional relationships with customers and colleagues.

CORE SKILLS AND COMPETENCIES

Time Management Task Management Prioritizing

Relationship Building Training Microsoft Office

Order Input Customer Resolution Cash Handling

Phone Etiquette Team Player Energetic

Secretarial Skills Billing Versatility

Supervisory Skills Multitasking Computer Skills PROFESSIONAL EXPERIENCE

Lowe's Home Improvement, Camillus, NY 11.2017—02.2020 Customer Service Desk Associate

Provided fast/effective customer service by handling help desk support: answered customers’ questions in person and on the phone, resolved their issues, and calmed them down when they were angry.

Kept customer service records in a database and reported on the number of calls and issues resolved and not resolved immediately.

Opened and closed the store, assisted other associates, opened new accounts, handled cash, input orders, and trained new employees.

PRIOR WORK HISTORY

Merchandise Assistant, JCPenney, Syracuse, NY 11.1997—11.2000 Credit Collection Manager, Suburban Foods, East Syracuse, NY 04.1987—04.1992 EDUCATION

Diploma, Forest Park Senior High, Forest Park, GA 06.1982 REFERENCES

Available Upon Request

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