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Customer Service Office Assistant

Location:
San Diego, CA
Posted:
November 25, 2023

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Resume:

SARAH E FERGER San Diego, Ca ***** 559-***-****

ad1f6w@r.postjobfree.com

OBJECTIVE:

Strong motivated individual with communication, customer service, and a broad working experience; to pursue a career that will allow me to apply these skills that promotes relationships of trust and respect.

PROFILE OF QUALIFICATIONS:

Several years of experience in customer service, sales

Experience in Management, recruiting, training and delegating assigned tasks to a workforce

Provide support to loan officers and underwriter teams by ensuring the timely, judicious and accurate

processing of mortgages

Review and verify borrowers’ all reports to prepare loan applications for underwriting submittal

Ensure compliance with company policies, underwriting guidelines and lending-program requirements

EXPERIENCE:

2019-present: Prospect Home Finance/2020-promoted to Supervisor/2022-promoted to Processing Mgmt.

Processing Management

Processed a Pipeline of 30+ loans from start to close; ensuring files were complete prior to underwriting hand-off

and coordinated effectively with title companies to ensure smooth closing

Processed challenging loan applications (first-time borrowers, self-employed and borrowers with problematic credit)

Mortgage industry professional, diligent and detailed oriented

Managed 4 Supervisors, and trained New Team Members

Computer savvy, Outlook, Jungo, CALYX, DocMagic and different lender portals

2017-2020: Tavern at the Beach, Pacific Beach, CA and 2015-2017: Backyard, Pacific Beach, CA

Server, Cocktail Waitress, Bartender, promoted to Lead Bartender

Supervise, training new bartenders/Volunteered in Charitable events/Planned social and holiday events

2014-2015: self employed

Free Lance esthetician/Makeup Artists

Volunteered in Charitable events

2012-2014: Mitch Pomeroy Investments, La Mesa, CA

Office Assistant

Update photos on data base and relisted properties on MLS

Designed property flyers

Organized, schedule Open House events

Prepared all listings and attached a visual description for company’s properties

2012-2015: The Duck Dive, Pacific Beach, CA and 2008-2012: Prospect Bar and Grill, La Jolla, CA

Server, Cocktail Waitress, Bartender

Supervised bartenders and cocktail waitresses/Extensive hands-on experiences in food/beverage orders

Skill in maintaining inventory of bar, excellent organizational skills and cash handling

200-2008: Starbucks, Fashion Valley, CA

Barista

Shift Supervisor/Oversaw all operations including public relation events, shifts, and front counter

Participated in all staff recruitment, training, and scheduling

EDUCATION: Buchannan High School, Fresno, CA and Mesa College, San Diego, CA



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