Etiana Jackson

Henderson, NV *****

ad1f6f@r.postjobfree.com

+1-209-***-****

Hands-on individual seeking a position to utilize extensive background in the use of information gathering and communication skills. Dynamic college student with excellent communication skills, excellent initiative and project management skills developed over the course of my degree. Ready to use organizational skills to help any company/team with implementing the new internal communications system.

Passionate, engaging and attentive customer service specialist trained in conflict resolution and communication.

Authorized to work in the US for any employer

Work Experience

Patient Care Coordinator (PCC)

Pacific Dental Services - Las Vegas, NV

November 2022 to May 2023

• Answering a multi-line phone system to assist clients with appointments, questions, and taking detailed messages.

• Answered telephone calls in a timely and professional manner, utilizing excellent telephone professionalism

• Maintained a safe and clean work area.

• Checked In/out patients and collected co-pay fees.

• Scheduled office visits, prepared patient charts, efficiently taking messages and acting as liaison between patient and physician

• Assisted patients with insurance documentation and billing questions

• Verified Commercial, Medicare and Medicaid insurances for co-pays, deductibles and co-insurence • Obtain weights, height and vital signs of patients.

Front Desk Receptionist/Administrative Assistant

Ambulatory surgery center of Stockton - Stockton, CA

August 2022 to October 2022

• Answering a multi-line phone system to assist clients with appointments, questions, and taking detailed messages.

• Answered telephone calls in a timely and professional manner, utilizing excellent telephone professionalism

• Maintained a safe and clean work area.

• Checked In/out patients and collected co-pay fees.

• Scheduled office visits, prepared patient charts, efficiently taking messages and acting as liaison between patient and physician

• Assisted patients with insurance documentation and billing questions

• Verified Commercial, Medicare and Medicaid insurances for co-pays, deductibles and co-insurances. • Handling op reports

• Knowledge of using Scantron system

• Knowledge of using Advantix scheduling system

Externship

Hayes Chiropractic

May 2021 to August 2021

• Answering a multi-line phone system to assist clients with appointments, questions, and taking detailed messages.

• Answered telephone calls in a timely and professional manner, utilizing excellent telephone etiquette. • Stocked rooms with proper supplies and maintained a safe and clean work area. • Checked In/out patients and collected co-pay fees.

• Scheduled office visits, prepared patient charts, efficiently taking messages and acting as liaison between patient and physician

• Assisted patients with insurance documentation and billing questions

• Verified Commercial, Medicare and Medicaid insurances for co-pays, deductibles and co-insurances. • Obtain weights, height and vital signs of patients.

Education

MEDICAL OFFICE SPECIALIST

UEI College

Skills

• ICD-9

• ICD-10

• HCPCS

• Medicare

• HIPAA

• Administrative experience

• Microsoft Office

• Insurance Verification

• Medical Billing

• Medical Records

• Vital Signs

• CPT Coding

• EMR Systems

• Medical Coding

• Hospital Experience

• Medical Terminology

• Medical Office Experience

• Epic

Certifications and Licenses CPR Certification

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