Kelly D. Hanselman

**** *. ******* ***

ad1f64@r.postjobfree.com

Sunday, November 05, 2023

Dear Hiring Manager,

I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely,

Kelly D. Hanselman

Dec 1994 - February 1996

February 1996 - August 1998

September 1998 - March 2001

Kelly D. Hanselman

1415 W. Gilbert Ave

ad1f64@r.postjobfree.com

OBJECTIVE

• Highly Motivated Individual For Remote Customer Service Position ~Can Begin Immediately Key Qualifications

• <Qualification 1>

• <Qualification 2>

• <Qualification 3>

Work Experience

Customer Sales Representative

Foster and Gallagher

• I did outbound sales calls for various catalog products and magazine subscriptions. I worked in this department for about 2yrs and then cross trained and transferred to the Customer Service department.

Customer Service Representative

Foster and Gallagher

• I transferred to this department and took inbound Customer Service calls placing orders for various products and subscriptions. I would help the customer with any questions they had and would place their orders for them. This building and department completely shut down and they held interviews for positions in their other building to see who would stay and who they would let go. I interviewed for the position of Credit Analyst and they decided to give me the position so I then transferred over to that department. Credit Analyst

Foster & Gallagher

• I was promoted to credit analyst where I would evaluate the creditworthiness of customers and accounts, their income, assets, debts and obligations and I would share my findings with the supervisors and managing departments. It required me to do some accounting, and I had to create ledgers, financial statements and spreadsheets. I worked in this department until Foster and Gallagher finally shut down and closed their doors for good. A few months later I moved to Texas for a couple of years.

July 2001 - October 2003

December 2003 - May 2006

May 2006 - November 2007

November 2007 - January 2010

Customer Account Specialist

Service Quest

• I took inbound customer service calls for rental car reservations. I would help customers with their questions or resolve their problems regarding the rental service. All inquiries on the contracts were routed to my department also. I would assist customers make their reservations and offer different promotions on them that the rental company would run. I worked on this particular account for the entirety of my employment with this company. I worked there while I lived in Texas until I moved back to Illinois so that I could be close to my family and go back to school.

Customer Care Representative

Afni

• was promoted to Repair Supervisor and worked as a team lead in the repair department for a telephone company account. I took supervisor calls, helped the repair service representatives with their questions or issues they were having with their calls, their repair tickets or their computer systems. I was in charge of assessing the representatives work and work policy adherence. I got a say in who worked what hours and schedules, I was in charge of any commendations or disciplinary write ups and also termination of their employment at times. I worked in this position until my particular Afni location shut down. The nearest location was over an hour away and I was not able to commute or relocate so I accepted a severance package from them but always was given good references by them.

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Service Repair Representative

Afni

• I was working in a call center as a Customer Care Representative when I was cross trained for this department picking up extra work hours. I then transferred over to the repair department and took inbound calls and transfers for people having technical issues with their service. I would then troubleshoot the problems with their service and if appropriate I would create a repair ticket for technicians to go out to repair their service. I would also communicate with the technicians on the customers' behalf either to fine tune the repair tickets, get eta for the service calls or communicate with the technicians while they weout in the field. I worked in this department for almost 2yrs before being promoted to repair supervisor of a team. Repair Team Supervisor

Afni

• I was working in a call center having been cross trained and then transferred to the repair team. After working in this department less than two years I was promoted to Repair Supervisor and worked as a team lead in the repair department for a telephone company account. I took supervisor calls, helped the repair service representatives with their questions or issues they were having with their calls, their repair tickets or their computer systems. I was in charge of assessing the representatives work and work policy adherence. I got a say in 1990-1994

1994-1997

2004 - 2007

who worked what hours and schedules, I was in charge of any commendations or disciplinary write ups and also termination of their employment at times. I worked in this position until my particular Afni location shut down. The nearest location was over an hour away and I was not able to commute or relocate so I accepted a severance package from them but always was given good references by this company.

Education

High School Diploma

Washington Community High School

• Art Major

• Art Club Treasurer

• Photography Club

• Communications Major

• Debate Team

• Telecommunications class

• Typing Class

• Computer Science

A.A.S. Accounting

Illinois Central College

• Business Major

• Business Management

• Statistical Math

• Entrepreneurship

• Accounting Major

• Auditing

• Financial Accounting

• Forensic Accounting

• Federal Taxation

A.A. Liberal Arts

Illinois Central College

• Contemporary Humanities

• Art History

• Social Sciences

• Received an academic scholarship for exemplary performance for taking 14 credit hour semester while maintaining an average of B+and above Other Activities

• Volunteer as Peoria Animal Welfare Shelter (P.A.W.S.)

• Volunteer at Tax well Animal Protection Society (T.A.P.S.)

• Volunteer at Women's Strength

• Suicide Prevention Walk

• Addiction Awareness Walk

• Polar Plunge

• Woofstock

Contact this candidate