THOMAS COOK

Operations, Customer Service, and Field Management Specialist

Dacono, CO

ad1f5y@r.postjobfree.com

+1-970-***-****

Having spent the great majority of my professional career in ownership of small service businesses, I have been afforded the opportunity to fully grasp what it takes to create and sustain a successful organization from top to bottom. My track record of customer acquisition and retention along with talent acquisition and development is impeccable and a model of success. I'm excited to meet my next challenge and find my newest opportunity to impress. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Lead Painter

EarthRoamer - Dacono, CO

June 2021 to Present

Primary function was to correct mistakes made in fiberglass parts production. Field Supervisor

Top Gun Facility Services - Loveland, CO

November 2020 to June 2021

Despite monumental team and personnel shortcomings and challenges, I have been able to bring about near-immediate positive change and establish a new, healthy, responsible culture of teamwork and accountability among existing crew members while culling some bad seeds and bringing on 3 new, quality, high-achieving crew members. Additionally, am working closely with the COO and ownership to develop a new, more detailed and standardized training program, complete with literature and video. This in addition to having played a significant role in the creation of an interactive Comprehensive Chemicals Procedures and Cautions ("How and When To") Manual - designed to augment training, an easily-accessed guide to all chemicals used by crew, explaining best procedures along with precautions, etc.

Responsible for daily oversight of dispatch/scheduling, hiring, training, and firing crew, consistent communication with shop to ensure equipment upkeep, monitoring of crew's time and efficiencies, safety education and compliance, communication with billing to ensure proper accounting of time spent and chemical used - using Intuit's IFSM App and Program, close contact with HR regarding hiring/firing and discipline, and more.

Shop Manager

RC Auto Detailing - Greeley, CO

June 2020 to November 2020

Responsible for scheduling and receiving customers, up selling customers when appropriate, performing agreed upon services, billing, and delivery of vehicles post-service. Also responsible for training new hires, inventory management/control, and involvement in marketing events. I took this position chiefly in response to what Coved was doing to the Oil and Gas market, and to explore possible cross-over opportunities involving my technical expertise and the already established client base possessed by RC. Vac Truck Operator, Supervisor, Trainer

Wise Services - Eaton, CO

May 2019 to May 2020

Provided various containment maintenance services including assistance in frac site construction and tear down. Specialized in spill prevention and mitigation as well as containment design and construction. I was responsible for OJT, daily reporting of operations, oversight of crew dispatch, creation of necessary permits, and consistent communication with Noble Energy consultants as well as 3rd party representatives to ensure all necessary containment met design specifications and that all environmental requirements were satisfied.

Frac Water Heater, Team Lead

Northern Plains Trucking - Greeley, CO

November 2018 to May 2019

Scope of work included safe travel to and from pad, responsible and competent operation of the trailer mount or bobtail, professional communication with those performing simultaneous operations, and accurate, thorough record-keeping, and more.

Also worked with Mundt Energy and Elite Oilfield Services in the past building batteries, performing well maintenance, and managing the fabrication shop for Mundt. I had risen to the top of the 2018 class of hires at NPT, and was quickly entrusted with any and all duties expected of seasoned veteran.

Restoration/Project/Shop Manager

Conquest Classic Cars - Greeley, CO

June 2015 to October 2018

Formerly Rennstall Classic Cars, Conquest set out to be a truly unique, top-notch in every way, classic, exotic, and collectible restoration shop and dealership. I wore just about every management hat over my 3 year tenure and have hit a creative ceiling.

Assisted managing partner with all aspects of administrative management during the first year of building through true infancy, brand development, and growth. Handled invoices, bills, purchases, and purchase orders while serving customers, training staff, and helping to implement processes, and manage operations. Created detailed expense reports and requests for capital expenditures, while working with vendors to bring all necessary equipment and supplies into the fixed ops shops. Verifying, summarizing, submitting invoices, utilizing 3 separate dealer management systems in a fixed operations environment.

Developed and participated as "talent" in social media and radio marketing campaigns -- Facebook, instagram, and Twitter videos offering viewers insights into a high-end restoration shop full of beautiful collector vehicles -- on the radio in the morning with Big Kahuna and George Gray along with scripted radio ads

Owner

EuroMotorcars Appearance Center - Bethesda, MD

February 2011 to February 2015

Leased shop space from a reputable Mercedes Benz and Bentley dealership in the DC area and experienced the most refined version of my niche idea. The "Appearance Center" was so successful that Euromotorcars bought us out in year 3, though we stayed another year to aide in the transition. • Executed financial budgeting and planning decisions.

• Generated and maintained relevant databases.

• Coached and motivated staff through career challenges and transitions. Refined ideas of focusing on managing through empowerment, often encouraging clients to voice their gratitude directly to their technicians.

• Facilitated growth by emphasizing progress and re-framing challenges and coupling this with goal- based incentives,

• Organized action plans and strategies to improve career satisfaction & function at work and home. Owner

First Choice Reconditioning

May 2000 to July 2010

Began First Choice with a trailer full of equipment and the plan to introduce my "rolling body shop" idea, offering repair services to dealership sales departments looking for a (cosmetic) competitive edge, to the Boulder market. Became profitable in my 2nd quarter and increased sales in every one of my 10 years.

• Created a business model whose set of services called for very low overhead and thus previously unheard-of profit margins in the greater automotive service industry.

• Developed specialized on-the-job training rubrics designed to minimize the slow or low producing new- hire period and to quickly vet and place qualified candidates.

• Utilized exhaustive market analysis to define the ideal niche parameters.

• Built up 4 separate shops along the Front Range from Arvada to Fort Collins, employing as many as 19 technicians at our largest, but averaging 8-10.

• Employed Business Plan writing skills and experience to define business needs, unique opportunities, expectations, and time-governed executive, management, administrative goals. • Prepared and implemented strategic action plans and focused on one-to-one direct sales, honing my persuasive speaking, listening, and conversational skills.

• Developed a very effective and proven style of management that focuses ultimately on staff empowerment, predicated on comprehensive education and a VERY clear set of expectations. • Worked with contracted Chemist to help develop and refine paint correction and protection products geared specifically to my niche industry; then brought my invention to market. Education

Bachelor's Degree in Operations Management and Analytics University of Maryland - College Park, MD

August 1993 to May 1998

High school diploma

Montgomery County Covenant Academy - Gaithersburg, MD September 1988 to May 1992

Mathematics Johns Hopkins Center for Talented Youth - Baltimore, MD May 1991 to August 1991

Skills

• COACHING

• NETWORKING

• AUTO BODY AND PAINT (10+ years)

• Restoration Industry Experience

• Direct Sales

• Budgeting

• Databases

• Market Analysis

• Customer Service

• Sales Experience

• Service Writing

• Sales Management Networking and communication with other innovators within and without the industry.

• Hiring, developing, and inspiring a team to drive top and bottom line growth.

• Coaching and Motivating

• Recruiting

• Talent Acquisition

• Account Management

• Transmissions

• Warehouse experience

• Phone etiquette

• Auto body repair

Certifications and Licenses

Forklift Certification

Assessments

Customer focus & orientation — Highly Proficient

May 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Automotive maintenance — Familiar

June 2021

Knowledge of vehicles, vehicle maintenance, and repairs Full results: Familiar

Work motivation — Completed

May 2021

Level of motivation and discipline applied toward work Full results: Completed

Supervisory skills: Motivating & assessing employees — Familiar May 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Familiar

Construction safety — Proficient

June 2021

Using safe practices while on a construction site

Full results: Proficient

Sales skills — Highly Proficient

May 2021

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

General manager (hospitality) — Highly Proficient

January 2022

Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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