KARTHICKKUMAR JAYABALAN Email: ad1f4r@r.postjobfree.com

#**** *** ****** ***** ******: +1-858-***-**** +1-412-***-****

Pittsburgh, PA– 15237, USA Visa Status: H1B (I140 Approved)

Summary:

15 + Years of Experience in IT as a Change and Release Management (Build and Release Engineer / Release Coordinator / DevOps/ Robotic Process Automation Platform Support/Site Reliability Engineer /Application Support), System Administrator (Linux and Windows), Security Analyst-Production Support (UNIX and Windows)

Education Qualification, Certification and Technical Trainings:

B-TECH in Information Technology (Engineering) – 2007

AIX 7 Administration Certified and RHCE Version 7 Course Completed.

CISCO Certified Network Associate (CCNA) Course Completed. ITIL V3 Foundation Course Completed.

PG program in DevOps- Course Completed

Technical Skills:

Extensively worked on Continuous Integration / Delivery tool tools like Teamcity, Jenkins, Octopus, AIT, GIT, Ansible Tower and uDeploy.

Good Command in Bash and Shell Scripting, Proficient in UNIX, Linux, Windows OS administration. Hand on experience in using Subversion, Clear Case, GIT. Knowledge of databases like MySQL and Oracle. Used BMC Remedy, HPSM9, Service Now for Change Management, Developed, documented, and automated reusable builds and release processes for Visual Studio and TFS, batch scripts. Proficient with Agile and SDLC methodologies

Transition Matrix in TFS, Experience in and demonstrated understanding of source control management concepts such as Branching, Merging, Labeling, and Integration. Monitor system using performance parameters, VMSTAT, TOP, Scheduling of automatic repetitive Jobs with crontab.

Disk configuration & Managing File Systems (ext2, ext3, ext4). File System Management in Red Linux operating environment and Managing NFS in client-server architecture, Good knowledge of creating and managing the swap. Configuration and troubleshooting SSH Trusting. Experience in Red hat package management (rpm) and YUM installations. Knowledge of TCP/IP, UDP protocol and Able to set up and configure network.

Strong expertise in Unix System administration. Hands-On experience in Configuration, Administration and maintenance of Apache, DNS, SAMBA, NFS, SSH, POP3, IMAP servers in Solaris & Linux production environment. Good at configuring and maintaining, DHCP, DNS, IIS, FTP, Telnet servers in Windows and UNIX.

Managing JIRA- Kanban board for issue tracking for continuous improvement, application releases, hotfixes, server config changes, database fixes.

Managing and executing Certificate renewal and Vulnerabilities infrastructure fixes

Creating and Monitoring Dashboards in Dynatrace, Kibana, for application Health, Server health, Problem ticket, failure rate, response time, CPU utilization, Event monitoring, infrastructure etc.

GIT repository management and Merging codes form local branch to main branches and deployment.

Tools and Applications:

Ticketing tool: HPSM9, BMC Remedy, SharePoint, HPSC, and Service Now, Jira – Issue tracking, Kanban board, Tufin.

Identity Access Management (IAM) – Oracle Identity Manager

Build Tools, CM and CI Tools: Teamcity, AIT, Octopus, Jenkins, uDeploy, GIT, TFS, Subversion (SVN), Ansible Tower

Marathon, Mesos, Artifactory, Nexus Repository Manager, IBM Control Center (XMS), Connect : Direct

Database Systems: MYSQL, Mango DB, PostGreS, Tableau, Oracle Enterprise Manager, SQL developer, TOAD

Application Servers: Web Logic, WebSphere, JBOSS, Apache, Tomcat, NGINX, IIS

Platform: UNIX, Linux, HP-UX, Solaris, XP/2000, Windows 2008 R2,

Web Technologies: Google Web Toolkit, HTML, XML

Monitoring and Log Tools: Solarwinds, Solimar, Interstellar, EMC Captiva, Dynatrace, True sight, Workfusion Platform monitor, Grafana, Humio, VMware Log insight, Mycroft, Sherlock. Kibana- Elastic

Organization: M&T Bank.

Designation: VP - System Engineer II

Client: M&T Bank. (Treasury Management and Commercial Banking, Application Support /Infrastructure Support / Release Engineer / DevOps) - (Windows, UNIX, and Linux)

Location: Buffalo. NY

Period: Sep 2022 to Till Date

Roles and Responsibilities:

Worked on Monitoring Tools – Dynatrace (Creating dashboards, debugging using pure paths and optimizing application performance and server monitoring), Kibana Elastic (Application and event monitoring) and Truesight (infrastructure monitoring), SOAP UI.

Understanding and debugging of various java exceptions in production environment. Writing, maintaining, and monitoring batch jobs. Handling various database related production issues like deadlocks and improving performance. Taking performance improvement measures and perform memory management.

Scheduling and automating patching runbooks for all environment (DEV, TEST, QA, PROD and DR environment)

Managing JIRA- Kanban board for issue tracking for continuous improvement, application releases, hotfixes, server config changes, database fixes.

Executed runbooks for application release, hotfix, PROD issue fixes and Database fixes.

Managing and executing Certificate renewal and Vulnerabilities infrastructure fixes

Managing Salesforce vendor tickets and working with vendor for any application and infrastructure fixes and vendor requirement

Connecting to database using JDBC API, SOAP webservice, Java 1.7 or above. SQL/PL-SQL Functions, Procedures, Indexing. Work on Windows Servers and write .bat files. Utilize Linux operating system and its commands. Database Microsoft SQL Server Provide resolution to various application vulnerabilities like Cross-site request forgery, Cross-site scripting, and SQL injection. Extensively work on WebSphere Application and Weblogic servers. Perform changes like configuration, setting up data sources, importing certificates, adding signer to trust store.

Understand application set up and flow of request between different components like Load balancer, Apache servers, Application servers and Databases. Setting up and automating application monitoring. Perform Quick analysis and resolution of high priority production incidents/issues. Coordinating with various teams to deliver a task/assignment.

Creation of change request for Application and infrastructure release deployment, PROD patching activities and validation, Vendor management and deployment coordination, Application, and infrastructure Log analysis – Dynatrace and Kibana Elastic, Working on both online banking and Mobile bonking infrastructure support and application support for both PROD and QA environment]

Handling P1 and P2 ticket coordinating with all team members like Developers, QA team, infrastructure team for all release and patching Pre and Post activities. Handling all end user related issue for both online banking and mobile banking.

Organization: CGI Inc.

Designation: Senior Consultant

Client: PNC Bank (Retail Production/Application Support / Release Engineer / DevOps) -- (Windows, UNIX and Linux)

Location: Pittsburgh, PA

Period: Jan 2021 to Aug 2022

Roles and Responsibilities:

Hands-on with Servlet, JSP, Java script and connecting to database using JDBC API, SOAP webservice, Java 1.7 or above. SQL/PL-SQL Functions, Procedures, Indexing. Work on Windows Servers and write .bat files. Utilize Linux operating system and its commands. Database Microsoft SQL Server Provide resolution to various application vulnerabilities like Cross-site request forgery, Cross-site scripting and SQL injection. Extensively work on WebSphere Application Server. Perform changes like configuration, setting up data sources, importing certificates, adding signer to trust store.

Work on Monitoring Tools – Dynatrace (Creating dashboards, debugging using pure paths and optimizing application performance monitoring), ITCAM and Truesight. IDE – RAD Eclipse MS SQL Server Management Studio, TOAD, SOAP UI.

Understanding and debugging of various java exceptions in production environment. Writing, maintaining and monitoring batch jobs. Handling various database related production issues like deadlocks and improving performance. Taking performance improvement measures and perform memory management.

Understand application set up and flow of request between different components like Load balancer, Apache servers, Application servers and Databases. Setting up and automating application monitoring. Perform Quick analysis and resolution of high priority production incidents/issues. Coordinating with various teams to deliver a task/assignment. Able to work in 24/7 work environment where Production issues can come any time

Creation of change request for Application and infrastructure release deployment, PROD patching activities and validation, Vendor management and deployment coordination, Application and infrastructure Log analysis - Grafana, Humio, VMware Log insight, Mycroft, Sherlock, Working on both online banking and Mobile bonking infrastructure support and application support for both PROD and QA environment]

Handling P1 and P2 ticket coordinating with all team members like Developers, QA team, infrastructure team for all release and patching Pre and Post activities. Handling all end user related issue for both online banking and mobile banking.

Organization: Mastech Digital Inc.

Designation: Senior Software Developer

Client: PNC Bank (Retail Production Support / Release Engineer / DevOps) -- (Windows, UNIX and Linux)

Location: Pittsburgh, PA

Period: Sep 2019 to Jan 2021

Roles and Responsibilities:

Hands-on with Servlet, JSP, Java script and connecting to database using JDBC API, SOAP webservice, Java 1.7 or above. SQL/PL-SQL Functions, Procedures, Indexing. Work on Windows Servers and write .bat files. Utilize Linux operating system and its commands.

Database Microsoft SQL Server Provide resolution to various application vulnerabilities like Cross-site request forgery, Cross-site scripting and SQL injection. Extensively work on WebSphere Application Server. Perform changes like configuration, setting up data sources, importing certificates, adding signer to trust store.

Work on Monitoring Tools – Dynatrace (Creating dashboards, debugging using pure paths and optimizing application performance monitoring), ITCAM and Truesight. IDE – RAD Eclipse MS SQL Server Management Studio, TOAD, SOAP UI.

Understanding and debugging of various java exceptions in production environment. Writing, maintaining, and monitoring batch jobs. Handling various database related production issues like deadlocks and improving performance. Taking performance improvement measures and perform memory management.

Understand application set up and flow of request between different components like Load balancer, Apache servers, Application servers and Databases. Setting up and automating application monitoring. Perform Quick analysis and resolution of high priority production incidents/issues. Coordinating with various teams to deliver a task/assignment. Able to work in 24/7 work environment where Production issues can come any time

Organization: Mastech Digital Inc.

Designation: Software Developer / Programme

Client: PNC Bank (Robotic Process Automation RPA Support / Release Engineer / DevOps) -- (Windows, UNIX and Linux)

Location: Strongsville, OH

Period: May 2018 to September 2019

Roles and Responsibilities:

Working on Robotic Process Automation /Artificial Intelligence application for code development, code deployment and

Code promotion in both QA and Production environment. Intelligent automation code packaging and deployment – setting up environment variables, execution in both GIT bash method and batch method.

Build and deployment in Artifactory repository browser. Import versions in uDeploy components. Creation of snapshot and deploy artifacts or versions under applications.

Automation anywhere and workfusion migration setup, configuration, firewall, security and access. Importing licensing for automation anywhere control room and workfusion control tower. Access Provisioning and Licensing management in AA control room, Bot-Insight for developer, promoters and users, Application troubleshooting and issue handling and monitoring for both automation anywhere and Workfusion application

Implemented File transfer delivery tool Connect: Direct and CA7 in automation anywhere and setup and configuration through IBM Control Center Console. Netmap nodes and secure + configuration in IBM control center XMS console for Automation anywhere and Mainframe.

Apache and NGNIX service configuration and setup for workfusion development, deployment, and promotion. Onboarding new project in AAR application and understanding the code competency for diagnosis, escalation to development team

Working on load balancer, IIS, Apache configuration and setup. Manage templates for continuous build, integration and deployment. Identify and automate manual environment management tasks.

Organization: Capgemini America INC.

Designation: Project Lead - (Windows, UNIX, and Linux)

Client: LPL Financial (Release Engineer / DevOps)

Location: Fort Mill, SC, Charlotte NC

Period: February 2014 to May 2018

Roles and Responsibilities:

Instrumental in onboarding projects into DevOps practice. Manage templates for continuous build, integration and deployment. Identify and automate manual environment management tasks. Expertise in automating builds and deployment process using Teamcity, Octopus Deploy and PowerShell Scripts.

Work closely with development and operations team to implement necessary tools and process to adopt DevOps practice. Provide technical guidance and solution to developers during DevOps onboarding process.

Configure projects, design build configurations and templates in Teamcity. Design Step templates; configure projects, variables and deployment servers in Octopus Deploy. Automate patching activities as part of Environment Management using Octopus Deploy.

Manage PowerShell scripts to integrate with Teamcity and Octopus Deploy via API calls for generating various reports. Assist Release Engineers during manual and complex deployments, troubleshooting deployment issues. Work collaboratively with Product owners, Developers and testers to understand Changes and support QA environment.

Worked in over 100+ high-complexity maintenance projects for over 40+ applications, effortlessly handled all the Major and off cycle Releases, Organized monthly Production patch releases, Datacenter Maintenance activities by gathering and coordinating with all the resources and leading Infrastructure release call.

Participated in daily scrum meetings and Release Approval Meetings, Co-coordinated and gathered resources for releases in various environments and fixed issues found after a release by working closely with development engineers.

Conducted weekly CAB meetings along with running the release call for all the Critical Releases

Worked on ETL - Informatica deployments on QA and PROD environments and admin role on Power Centre Repository Manager. Always handled releases with no impact to production services and operations with no room for any errors. Met with Application owners/stakeholders to discuss on release and deployment plans.

Using HPSM9 as ticketing tool to coordinate the RFC’S and Change Controls. Maintaining the Branching, Tags and merging the code in the parallel development of two phases and applied the vendor patches to the Trunk and All branches in Subversion Repository.

Organization: IBM India Pvt Ltd, Bangalore, India

Designation: System Administrator - (UNIX and Windows)

Client: Walt Disney, Diageo

Location: Bangalore, India

Period: January 2010 to January 2014

Roles and Responsibilities:

Queue Management: Reviewing the incoming tickets and dispatching them to the appropriate skill set, Handling the requests such as Incident management and Request management by using ticketing tool (HP Open view) and resolving issues.

Providing Administrator access to the User by creating security group in Windows. Creating Shell programs for performing day to day administration functions, Modifying BASH, Shell scripts for client requirements

Working on Audits like Corporate Audit, Customer Audit and Company Audit, Handling issues escalated from L1 team for audit documentation, Resolving all the issues within defined SLA. Follow-up all the escalations through proper escalation chat. Operating system installation on Windows, Linux and Solaris, Remote Installation using NFS, FTP, HTTP, automating system administration tasks using CRON, Installation of packages and patches, managing disks (partitioning & formatting hard disk) and user administration Installing, maintaining and remote administration of UNIX and Linux systems. User administration & support, Creating User ID’s and configuring their profile accordingly, Monitoring Daily & Weekly backup archive implemented using archiving utilities

Providing support for maintenance of UNIX based Applications. Coordinating with On-Call for problem resolution. Proactive handling to minimize the escalations. training new joiners for client Applications, Providing guidance for efficient operation.

Organization: Magna InfoTech Pvt Ltd, Bangalore, India

Client: IBM India Pvt Ltd, Bangalore, India

Designation: End User Administrator (UNIX, Windows)

Location: Bangalore, India

Period: July 2009 to November 2009

Roles and Responsibilities:

Configuring and Administrating user’s accounts. Providing Users access to various applications. Maintenance of the user profiles on various platforms like: - a) SOLARIS, b) AIX, c) LINUX d) HP-UX e) AS400 f) Mainframe g) Windows (AD),Creating and maintaining user accounts in various accounts like Unix/Linux/SunOS/AIX/HP-UX by using PUTTY Utility tool. Creating and maintaining user accounts in AS400 by using HUMMINGBIRD and ISERIES NAVIGATOR Utility. Creating, Security Groups & Administration in Active Directory in Windows 2003,Providing Administrator access to the User by creating security group in Windows, Queue Management: Reviewing the incoming tickets and dispatching them to the appropriate skill set, Handling the requests such as Incident management and Request management by using ticketing tool (HP Open view) and resolving issues

Organization: Desitive Technology Solutions, Madurai-Tamilnadu, India

Designation: System Administrator

Location: Madurai, India

Period: October 2008 to June 2009

Role and Responsibilities:

Designed and deployed networks as per the company requirement, handled different tasks such as network address assignment, assignment of routing protocols etc., Responsible for providing the assistance in the installation of system and network. Solaris/Linux Users/Groups Administration, Quota Management, File System Management. Configure the switches, routers, modem etc. Handled production networking environment by implementing and managing it. Handled network infrastructure devices and equipment, used different methodologies to increase the performance and reliability of the network infrastructure. LAN/WAN connections and Management, Created documents on network architecture, its design criteria, performance metrics, Installed different software’s, hardware’s and equipment’s in company.

Organization: Vaelai Institute Pvt Ltd, Madurai-Tamilnadu, India

Designation: Network Administrator

Location: Madurai, India

Period: May 2007 to October 2008

Role and Responsibilities:

Installation and Maintaining Local Area Network in the office. Managing user profiles with proper assignment of rights on resources. Taking the back-up such as Daily, Weekly and Monthly of the entire client PCs, Provided technical support to the entire organization on software and hardware’s. Updating Operating System, Antivirus and Service packs, Installation and up-gradation of hardware and software. Responsible for the repair and maintenance of 25 desktops, Manage Company E-mails, Spreadsheet and Documents.

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