*** ****** *** *

Birmingham, Alabama *****

Cell: 205-***-****

Email:ad1f4p@r.postjobfree.com

Nakesha Lashaye Shank

Summary:

I’m looking to expand my current career as an Independent Business owner in the Recruiting Industry. I love getting to know and helping people find a new career with also keeping in contact to make sure they are comfortable with their current role.

Education: Attended Kaplan University online studied Applied Science in Criminal Justice from November 2008 until December 2010. I’m now working on completing my Bachelor degree at University of Phoenix. Objectives:

I look forward to working for a company that I can grow with, offering benefits, and promotions to excel with the company in the long term. Employment:

09/05/2023- Present

Customer Care Associate

Williams-Sonoma

Currently I take Inbound calls for the company along with assisting with multiple brands sometimes required to make outbound only if a follow-up is needed. My main role is in the furniture department where I track customers orders, provide status updates, schedule appointments for deliveries, input case notes, submit tickets to distribution centers, and assist with placing customers orders. 03/21/23- 10/21/23

CSR

Omni Interaction

Provided support for Keybank/FIS prepaid cards. I assisted the customers by helping review their account balance, transaction history, issue card replacement, verified customers identity before supplying account information, note every call and account troubleshooting for customers who had trouble signing into their online account was the daily task I performed. 07/15/2018- 01/15/22

Recruiter

Remotely work from home as a Talent Scout Recruiter, in my daily role I screen candidates resumes, send out job invites from my company website if I see a good fit with a passive candidate to apply using the ATS once I verified their resumes is a good match for the open positions, current role requires a lot of cold calling, phone screening. The current clients I worked with to get the job filled were for IRB Regulatory Chair, Software Engineer, Cloud Docker SME, Network Communication, Medical Veterinarian, RN, LPN. May 2013- February, 14th 2019: Technical Support

APPLE@HOME

I took calls for all devices such as iPhone, iPads, and iPods. My duties are troubleshooting devices if they are eligible for troubleshooting to get them back up and functioning as normal. I’m skilled in sales and also helping customers reset passwords for accounts that’s associated with the devices. August 2012- January 2014

WEST@HOME

Job Description: Took calls for one of the company clients servicing catalog ordering, role was to properly key in customer information in the company database and make sure everything is accurate, informing the customers if the product is available and also inform the customer if any is on backorder also suggest another item and upsell products that is currently ongoing and offer credit card sign up to earn extra incentive.

October 2011- April 2012: Customer Service Rep

TELETECH@HOME

Job Description: Took calls for a project dealing with customer care by assuring the customer issue will be solved before the end of the call sharing the information customers dealing with their accounts with making sure the customer have access to view their account online, helping locating username and reset their passwords that was used at the time of activation and if login failure occur, would then send a password reset on my end to the customer account and if customer get error message. I would then troubleshoot the customer internet connection to make sure that their security settings are set correctly. March 2009- July 2009: Customer Service Rep

SITEL

Birmingham, Alabama, United States

Job Description: Took calls for Verizon Wireless customers make sure their account is paid in full, suggest planes and features that they currently have or would like to add to their account.

November 2008- June 2011: Assistant Manager

Shoe Show

Birmingham, Alabama United States

Job Description: making sure that customers knew about current sales that were going on, working in a fast pace environment making sure the customers got what was needed in a timely manner. I was held accountable with making sure employees were doing their job assignment and following the company guideline. I was responsible for making sure the store paperwork, shipment, inventory, poster change was up to date, also making sure the cash register was accurate during shift change and making sure the store was clean and organized from opening to closing hours.

August 2005- December 2005: Customer Service Rep

TELETECH

Fairfield, Alabama, United States

Job Description: took calls from east coast and west coast customers working for a project dealing with Verizon Online. My job was to make sure the customers got an internet connection, check to make sure if the customer's account was an active or inactive account by verifying their information at the beginning of the call. Once confirming the account status was active that’s when I was required to begin the troubleshooting process and the account is inactive I would then transfer the caller to the billing department.

Education:

October 2011 University of Phoenix, Birmingham, Alabama Graduation Date March 2014

January 2010 Kaplan University Online, Atlanta, GA Qualification Criminal Justice, Status Deferred, Grade Junior I completed English Composition II, Policing, also my GPA is 3.0 Interpersonal Skills:

Throughout the course of my career, I have gained important skills dealing with communication and collaboration with the past 10 years of my employment. I’ve learned highly effective team building and team- management skills, understanding as working as an employee in a collaborative setup as well as any management position gives me a valuable understanding of a workplace and the relationships that will contribute substantially to my ability to excel in the present position, working with a variety of people.

Professional Skills

Word Excel: Advanced, Microsoft Word, MS PowerPoint, MS ACCESS, MS Project and MS Outlook, CASHIER, CUSTOMER SERVICE, SALES, ATS.

Hobbies:

I enjoy cooking, watching movies and visiting relatives. Language: English- Conversational

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