Customer Service Administrative Assistant
Resume:
Deja Mosley
Steger, IL *****
**********@*****.***
Highly motivated, detail-oriented professional with a proactive goal-oriented approach. Proficient in independent and team work, known for timely task completion and adaptability. Committed to delivering exceptional results and ensuring satisfaction. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Enova International - Chicago, IL
February 2022 to October 2023
• Remote Position, fast-pace, office setting
• Accepting inbound calls, I proactively address customer inquiries, providing clear and concise explanations to ensure a thorough understanding of their loan statuses
• I am skilled in guiding customers through the application process, offering step-by-step support during the processing stage
Head Administrative Assistant
SOUTH SUBURBAN MITSUBISHI - Matteson, IL
October 2020 to December 2021
• Efficiently handle incoming calls, promptly addressing customer inquiries and transferring them to the appropriate departments as needed.
• Demonstrated exceptional dependability in managing invoices, achieving accurate record-keeping, and delivering outstanding customer service throughout final transactions to ensure satisfaction and a positive experience.
• Proficiently navigate and utilize the Dealertrack system to effectively process customer transactions and access relevant information.
• Achieved strong leadership results by effectively managing employee shift goals, training new hires, and significantly enhancing operational productivity. Executive Administrator
SITTIN' PRETTY - Markham, IL
June 2019 to June 2021
• Proficiently schedule, confirm, and reschedule appointments with precision, optimizing time management and maintaining seamless coordination.
• Drive business growth through creative marketing strategies, effectively capturing potential customers all while masterfully managing Facebook and other social platforms, strategically promoting content and engaging with a wide audience, showcasing strong marketing acumen.
• Meticulously maintain up-to-date, organized purchase receipts and deliver precise financial reporting, showcasing an unwavering commitment to accuracy.
Shift Supervisor
Dunkin' Donuts (various Locations) Dunkin' - Palos Park, IL March 2015 to October 2020
• Set a new excellence standard by consistently exceeding rigorous regulatory requirements through flawless store preparation for inspections all while ensuring customer satisfaction by meticulously calibrating equipment for precise and accurate performance.
• Achieved precise weekly inventory management, enhancing ordering efficiency
• Streamlined weekly truck order processing for optimized inventory organization.
• Daily product stocking excellence maintained shelves and displays at peak readiness.
• Exemplified exceptional leadership, orchestrating dynamic shifts with adept mentoring to unify and elevate team performance. Crafted unforgettable dining experiences through exceptional service. Empowered and seamlessly integrated new hires while maintaining impeccable financial precision during daily shift closures.
Barista
Starbucks - Matteson, IL
September 2017 to October 2019
• Expertly prepared pre-cooked food and skillfully crafted beverages, ensuring high-quality products and customer satisfaction.
• Assumed leadership responsibilities as a shift leader, overseeing and coordinating team members during assigned shifts.
• Demonstrated proficiency in handling money and operating the cash register, ensuring accurate transactions and maintaining financial integrity.
• Maintained cleanliness and sanitation standards on a daily basis, upholding a clean and inviting environment for customers and staff.
• Efficiently managed merchandise inventory, placing weekly orders to ensure product availability and meet customer demands.
Call Center Representative
ORC Protel - Lansing, IL
August 2016 to September 2017
• Effectively handled inbound calls from cable customers, providing comprehensive assistance and technical support related to their devices.
• Demonstrated strong customer service skills to address inquiries, troubleshoot issues, and ensure customer satisfaction
• Utilized deep knowledge of cable services and equipment to guide customers through setup, configuration, and troubleshooting processes, resolving issues promptly and efficiently. Education
High school Diploma
Hillcrest High School - Country Club Hills, IL
May 2011 to May 2015
Skills
• Barista Experience
• Social Media Management
• Customer Service (8 years)
• Cash Handling
• Management Experience
• Desktop administration
• Clerical experience (2 years)
• Retail sales (1 year)
• Data entry
• Troubleshooting
• Technical Support
• Communication skills
• Computer skills
Contact this candidate