ANGEL CRUZ

ad1f4c@r.postjobfree.com 352-***-**** Orlando, Florida 32829

PROFESSIONAL

SUMMARY

Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Be advised that the work history listed below was always with the same team of branch and loan officers. When we changed lending institutions, we always went together. SKILLS Regulatory Requirements

Customer Satisfaction

Client Account Management

Sales Development

Credit Check Knowledge

Anti Money Laundering (AML)

Pre-Approval Process

Customer Relationship

Management

WORK HISTORY Licensed Mortgage Loan Officer American Financial Network - 5701 Route 42 2nd FL Washington Township NJ 08012 03/2020 - CURRENT

Explained different types of loans pertaining to client situations.

Worked with underwriters to fix application problems and resolve issues.

Reviewed loan files and updated to match current standards.

Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.

Fielded customer complaints and provided solutions.

Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Explained very technical financial information to applicants in easy to understand language.

Proactively identified solutions for customers experiencing credit issues.

Supervised loan personnel and motivated to maintain customer service and performance standards.

Monitored pipelines to track and log status of loans. Licensed Mortgage Loan Officer 1st Financial Inc - 14100 Palmetto Frontage Rd #108 Miami Lakes, FL 04/2017 - 03/2020

Explained different types of loans pertaining to client situations.

Worked with underwriters to fix application problems and resolve issues.

Reviewed loan files and updated to match current standards.

Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.

Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Explained very technical financial information to applicants in easy to understand language.

Proactively identified solutions for customers experiencing credit issues.

Monitored pipelines to track and log status of loans. Licensed Mortgage Loan Officer Universal Mortgage & Finance Inc - 3158 Braverton St, Edgewater MD 21037 04/2013 - 04/2017

Explained different types of loans pertaining to client situations.

Worked with underwriters to fix application problems and resolve issues.

Reviewed loan files and updated to match current standards.

Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.

Implemented sales strategies that established relationships with realtors and CPAs.

Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.

Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.

Monitored pipelines to track and log status of loans.

Explained very technical financial information to applicants in easy to understand language.

Proactively identified solutions for customers experiencing credit issues.

Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Supervised loan personnel and motivated to maintain customer service and performance standards.

Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

EDUCATION Belleview High School, Belleview, FL 05/1997 High School Diploma

LANGUAGES Spanish

Native or Bilingual

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