CORAZON

GAPAS

• Waitress/Cashier/ Store supervisor or any food related

• Customer Service Representative

• Office staff

PROFESSIONAL SUMMARY

Friendly and efficient customer service

team member to maximizing

customer satisfaction with exceptional

service and support. Knowledgeable

about industry standards with strong

skill in retaining product and service

information to provide effective issue

resolution. Skilled in promoting sales to

increase revenue while addressing

divers’ issues. Positive and upbeat. A

Multi-tasking and can work with

minimal supervision. Patient,

trustworthy, kind, honest and god

fearing person. Fast learner.

CONTACT

PHONE:

+639*********

+639*********

EMAIL

ad1f41@r.postjobfree.com

HOBBIES

• Happy to do new things

• Singing

EDUCATION

Datamex Institute of Computer Technology

June 2004 - 2006

I’ve graduated with the course of Computer Science for two years course

Polangui General Comprehensive High School

June 1998-2002

Graduated

WORK EXPERIENCE

TELEPERFORMANCE PHILIPPINES- CUSTOMER SERVICE REPRESENTATIVE

(CHAT AND EMAIL) FULL TIME

November 3, 2020 up to present

• Addressed customer service enquires quickly and accurately

• Maximize customer satisfaction by resolving service issue promptly

• Assisted customer with product- related questions, feedback and complaints

• Built rapport with customers through courteous and professional communications

• Offers any available promo

• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer service satisfaction

• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals

• Performed well at quality assurance evaluations by continuously auctioning performance feedback to drive personal improvement

• Provided friendly and attentive

AIA PHILIPPINES- FINANCIAL ADVISOR (PARTIME)

October 2021- present

• Developed and depend relationships with new and existing clients

• Consulted with clients on financial matters and provide recommendations investment opportunities, products and services based on client needs and asset availability

• Interviewed clients to identify income, expenses and financial objectives, developing customized financial plans suitable for needs

MINCHAO TEA HOUSE HONGKONG STYLE

November 4, 2004 – 2007 cashier and waitress and party coordinator November 2007-2014 Dining head or supervisor

November 2014 up to present (on call) catering services

• Checked and designated tables at appropriate intervals to refill drinks, respond to request and received customer feedback.

• Maintained brand image by keeping neat personal

appearance

• Cleared and reset tables with clean service to uphold faultless restaurant standards

• Hand washed dishes and glass ware and coordinated timely service to minimize table wait times

• Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference

• Anticipated and addressed service needs

• Take the order of the customers and delivered quality food and beverages service to over 30-100 guest per shift

• Washed buffet, restaurant and banquet items, contents and preparation methods to provide suggestions based on customer preference

• Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams

• Maintained safe hygiene and food handling standards for full compliance

• Upheld high standards of cleanliness in all works areas to comply with health and safe regulations

• Performed additional tasks to keep dining room running smoothly

• Completed dally opening and closing check list to maintain standards and ready dining rooms for service

• Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests

• Stocked and maintained silverware, linens and condiments

• Processed cash, credit card and voucher payments manually

• Coordinated team members and clear orders accurately and promptly

• Retained knowledge of current menu selections for accurate, reliable customer guidance

• Optimized customer experience, serving each guest with sincere positive and enthusiastic attitude

• Informed guest of daily specials and menu offerings to facilitate decisions on starters, mains and desserts

• Greeted and seated guest to establish prompt and high quality service

• Cleaned all areas of dining and stock rooms

• Refilled all necessary things before opening the restaurant

• Resolved customer complaints promptly, escalating larger operational concerns to management

• Answered phones politely and promptly while accurately recording and confirming reservations

• Verbal communication excellent customer service resolve conflict teamwork

• Undertake market research and understand the trends and customer preferences, create marketing strategy and budgets, oversee the creation of marketing materials and content and perform all other relevant tasks essential for increasing the business sales.

• Responsible for overseeing the daily operations of a restaurant staff following company policies, speaking with diners to address the concerns or solve problems and creating work schedules for restaurant staff.

• Interviewed applicants

• Supervising dining staffs and kitchen staffs

• Double checking sales report daily

• Developing menus and service

• Coordinating meal delivery

• Managing events schedule and food preparations timelines

• Setting up equipment to serve food and advertising their business to bring in new clients

BURGER MACHINE- SERVICE CREW

June 2003- 2004

• Greeted customer with a warm and friendly welcome when entering the establishment

• Take the order of the customer and did suggestive selling. Communicated promotions, daily specials, deals and menu highlights to customers while taking orders

• Prepare and cook the order of the customer

• Compute the order of the customer and gave bill to them,

• Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food

• Delivered food and drinks to customers promptly

• Calmly and effectively managed customer complaints regarding service or food quality, escalating complex problems to management when necessary

• Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements

• Refill condiments, stocks in the fridge and other shelves

• Used clever sales techniques to increase customer order value and maximize company profits

Corazon D. Gapas

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