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Customer Service Patient Care

Location:
Houston, TX
Posted:
November 25, 2023

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Resume:

AP Arrie Price

Houston, TX ***** 832-***-**** ad1f2m@r.postjobfree.com

PROFESSIONAL

SUMMARY

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

SKILLS Wound Care

Customer Service

Healthcare Operations

Prescriptions Management

Strategic Networking

Interdepartmental Collaboration

Verbal and Written

Communication

Time Management

Drawing Blood

Sanitation and Sterilization

Spreadsheet Management

Data Input

WORK HISTORY TRAVEL CNA 04/2022 to 02/2023

Resolution Hospice Houston, TX

Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs. Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments. Facilitated personal hygiene management, feeding and ambulation. HOME HEALTH CARE PROVIDER 02/2017 to 04/2020

Private Client Houston, TX

Maintain records of patient care, condition, progress, or problems to report and discuss observations with case manager

Assists in the implementation of a realistic goal-oriented Plan of Care Supervised daily activities and provided assistance to staff. Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care. Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs. Guided staff in documentation processes required for clinical outcomes. Provide personal care including bathing, feeding, grooming, hygiene, and dressing, light housekeeping, supervise activities. Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Completed household management tasks for clients within private home settings.

Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies. Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Cooked tasty, nourishing meals for patients to promote better nutrition. Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support. Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Assisted disabled clients to support independence and well-being. Administered medications to patients and remained vigilant for negative side effects.

Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.

Completed proper sanitation and cleaning of equipment and work areas between patients.

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Tracked collected specimens by initialing, dating and noting times of collection.

Packaged and shipped specimens to central lab daily. Used personal protective equipment correctly to protect coworkers and patients.

PHLEBOTOMY TECHNICIAN FLOATER 01/2007 to 03/2017

Medcenter Labs Houston, TX

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions. Used personal protective equipment correctly to protect coworkers and patients.

Completed proper sanitation and cleaning of equipment and work areas between patients.

Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.

Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

Obtained blood specimens by performing venipunctures and finger sticks 50 times per day.

Assembled tourniquets, needles and blood collection devices to prepare work trays.

Followed physician orders to correctly administer therapeutic phlebotomy. Compiled data and reviewed information for accuracy prior to input. Completed data entry tasks with accuracy and efficiency. Organized, sorted, and checked input data against original documents. Maintained files, records and chronologies of entry activities. EDUCATION CERTIFIED NURSE ASSISTANT Phlebotomy

Everest College - Houston, TX, Houston, TX



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