Engr. Imam Kamil

Address: House # A**, Block # ** Saadi Town, Karachi.s

Cell Phone: +92-310-*******

Email: ad1f2h@r.postjobfree.com

Career Objective

To work in a challenging environment using all skills and efforts to explore in different fields and seek opportunity for continuous learning.

Senior Support Coordinator / Team Lead

Sep 2021 to Present

Key Responsibilities:

l Manage services and operations on daily basis.

l Coordination with clients i.e. banks and high profile companies in Pakistan related to ATMs and Cash sorting machines.

l Lead, monitor, and supervise a group of employees to achieve goals that contribute to the growth of the organization.

l Manage preparation of quotations; organize support engineers’ daily schedule as well as correspondence with all client base.

l Monitor, control and manage business operations to meet customer expectations and company goals identify problems.

l Installation and deployments of self-service terminals and cash dispensing ATMs. l Strong technical background as an ATM Support Engineer. l Proven active and productive team member of ATM Support. l Understanding capabilities for issue resolving with a good rapport with other support departments. l Perform all activities related to customer’s service as per client’s satisfaction. l Monitor, analyze, and regularly report all performance measures to the higher management. l Excel in training juniors at different levels.

ATM Support Engineer – Services

Nov 2019 to Aug 2021

Key Responsibilities:

lResponsible for troubleshooting, testing, adjusting, calibrating, repairing ATMs and Cash Sorting Machines within an assigned territory/region to assure continuity of customer operations and high levels of customer Satisfaction. lResponsible for installation of new ATM and Cash Sorter Machines. lAttend and Resolve daily complaints (software & hardware related issues) for ATM and Cash Sorting Machines.. lPerforms periodic Preventative Maintenance.

Branch Service Officer

Apr 2019 to Oct 2019

Key Responsibilities:

lReceive checks for withdrawals and payout money after verifying that signatures, numerical amounts, amount in words and that accounts have sufficient fund.

l Receive cash for deposit verify amounts and check accuracy of deposit slip. l ATM Replenishment.

ZONG CM PAK, Karachi

Internee

Feb 2019 to Apr 2019

Key Responsibilities:

lTechnical understanding of Base Band Unit (BBU), GSM Transmission and Management Unit (GTMU), Common Protocol Radio Interface (CPRI ports).

lGood understanding about Transmission Node and GSM Architecture. lUnderstanding of Remote Radio Unit (RRU), Dish and Antenna. Pakistan Petroleum Limited, Sui

Internee

July 2018 to July 2018

Key Responsibilities:

lUnderstanding of Sui Main Lime Stone (SML) and Sui Upper Lime Stone (SUL). lUnderstanding of Control Valve, RTD, Pressure Safety Valve (PSV). lLearn about Gas Turbines and Steam Turbines.

Pakistan International Airport, Karachi

Internee

July 2017 to July 2017

Key Responsibilities:

lBoeing & Airbus Line Maintenance.

lRadio Overhaul Shop.

Pakistan Telecommunication Company Limited

Internee

Aug 2016 to Sep 2016

Key Responsibilities:

l In Pakistan Internet Exchange Department (PIE) where I learn about Office work like Excel, Word PowerPoint. Education

BE (Electronics Engineering) Hamdard University, Karachi Intermediate, Pre Engineering SOS Hermann Gmeiner College Matriculation, Computer Science Mid East Model School, Karachi PERSONAL PROFILE:

Date of Birth: 09th May, 1995

Marital Status: Single

Languages: English & Urdu

REFERENCE:

Provided upon request.

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