Customer Service High School
Resume:
Rose Dwyer
Coral Springs
*************@*****.***
Objective
Seeking a position with an Ethical Company, in which I can utilize my excellent skills as well as my experience in Superior Customer Service. I am honest and patient. My friendly persona allows me to perform in a highly visible and first point of contact successfully greeting my employer’s clients. I have the ability to work well independently as well as being a team player. I excel in problem solving. I am a quick study with a wide range of practical computer skills CRM, MS, Word, Excel. I am especially proficient at follow up and detail to my work as well as learning new tasks.
Education
Eldon High School and Foster City High School
Medical Claims and Billing Course
CPR and AED and First Aide
Class D and G Security Guard, Licensed Allstate Training Academy
Notary State of Florida, Licensed till 8-31-2028
Completed Courses with Contract Land Staff in Sugarland Texas and Gahanna Ohio
Completed Courses with American Electric Power in Ohio and EPA Courses
Relevant Experience
Fiserv 1-11-2021 to 3-12-2021
Fiserv had a mass hiring. Taking calls from people receiving stimulus checks and EIP cards wanting help on how to set up their EIP account and how they can withdraw the money off of the card. People calling in that didn’t receive checks or cards in the mail. We had several programs we would use to find the person. We would look up their information, asking security questions to verify the person so no fraud could be committed. If the answers weren’t correct we would give them a number to call for verification and an IRS number. Putting a hold on their EIP card if the customer said they lost, didn’t receive or use their card. If the card had been fraudulently used we give them the information on how to contact the vendor. Then an investigation would be done. We would update the customers address, phone and email number only after a certain period of time from the previous address had been entered. People calling when there was a mistake were made when they tried to deposit the money into their account, usually it was entered with the wrong routing number. The money is returned back into their account in 3-5 days. When the stimulus slowed down. We were trained on another project with several different banks, customers calling in about their account. We would look up the customer’s bank with only very little information from the customer. We had a lot of computer problems, the supervisors were training with us. It was hard to get any help when needing information and the customer is on the phone wanting an answer. With Covid everything was harder to understand between the computers going down and hard to get supervision. Most of the Supervisors were having the same problems as the regular workers. The supervisors were great and tried hard, my co-workers were great also. There were times (co-workers) we would help each other and tried to figure out things.
True Frame / ACV Auction’s, October-3-2019 to July 2020 Covid 19
ACV Auctions 800-***-****
Operations Support- Online Navigating through Car Fax and Cargurus. Locating vehicles with accident and damage history, entering them into our system with the proper information and where the vehicle was located. Contact and speak with our Technician, setting up their schedule for each day and letting them know how many vehicles are at each Dealership. I would call the Dealership to speak with the person in charge of Pre-Owned - that handled the inspections, to let them know how many vehicles on their lot need to be inspected. Setting appointments for the Technician’s for Certain days and times for the inspection the information is certified and a document is given the Dealership on each vehicle inspected. After the 2 companies merged, I also was in charge of speaking to the Territory Managers and the Sales Managers to update their information in our system and to see what training materials they needed along with setting up dates and time for training. I also put together the brochures and other sales material, shipping it to the Territory Managers and Sales Managers, following up to see when they received it and if there were any futher questions or concerns I could help with. After Covid there was downsizing. A wonderful company.
Vista BMW of Pompano, December 17-2018 to January 25-12019
Lease Portfolio Manager/ Agent -Contacting customers in CRM, Infobahn and Master Mind by phone and emails. Regarding Pre-Inspection - Final Inspections, Appraisals, Warranty information and New Promotions. Creating the templates to be sent by email. Scheduling appointments on the schedule board, with a Genius and Sales person. Greeting the customers and bring them to their contact person. Problem solving with customers issues regarding obligation to their lease and any questions. This was a slow location, they were getting ready for new construction.
Vista BMW of Coconut Creek, July 3 2017 to December 3, 2018
Contact Mark Cohen 1-561-***-****
Lease Portfolio Manager/ Agent -Contacting customers in CRM, Infobahn and Master Mind by phone and emails. Regarding Pre-Inspection - Final Inspections, Appraisals, Warranty information and New Promotions. Creating the templates to be sent by email. Scheduling appointments on the schedule board, with a Genius and Sales person. Greeting the customers and bring them to their contact person. Problem solving with customers issues regarding obligation to their lease and any questions.Greeting our customers, answering incoming phone calls and emails regarding leasing information and setting appointments for Pre Inspections, Final Inspections also setting appointments for the customers to see their Client Advisors.
Family Care Provider July-2016 to February 10, 2017
I left my last job to help my family and to be a caregiver to my daughter in-law who was suffering with brain cancer. She passed away on January 30th 2017. I helped my family afterwards with funeral and family functions.
Vista BMW of Coconut Creek, December 2015 to June 27 2016
Contact: H.R. Priscila Cascardo 305-***-**** Mark Cohen 954-***-****
I worked in the BDC department answering a high volume of incoming calls from potential customers requesting information on certain vehicles for BMW, Volkswagen and Mini Cooper and Pre-Owned for our Coconut Creek location as well our Pompano location at times transferring calls to the correct location. Answering internet leads from about 30 different sources (Edmond’s Price Promise) example: matching the Template with the correct lead request along with the vehicles that match and other options to choose from and to be done in a timely fashion, answering out of state as well as local requests. Verifying to see if the vehicle is available. Getting potential customers information as well as updating, entering notes of conversation, our appointments of shown and sold vehicles in the CRM and in our Excel sheet for our bonus pay plan. Worked with all functions in CRM.
Contract Land Staffing, August 3-2014 to January 15-2015 – Furloughed, Traveled. The job ended.
Contact Human Resources 281-***-****
Trained in Sugarland, Texas for Administrative Land Specialist.
Trained and worked in Gahanna Ohio as a Right Of Way Agent - Transmission.
Pre-Acquisition – Easement Acquisition – Construction Support.
Contact with the Project Manager, T.C.R. and others involved throughout the project. Contacted and made appointments with landowners. Meeting with landowners to sign Survey Permitting, Access forms, Ingress and Egress, Damage Agreements, discussing restoration and reclamation. Discussing and showing the landowners where and when the estimated date we would be accessing their property and addressing any of their concerns. Researching and preparing documents and preforming title searches verifying information at the Courthouses. Entering daily logs with progress reports in Excel. Monitoring, taking pictures of property before and after where soil borings, grading, constructing access roads, construction, and deconstruction of transmission structures. Available on site and staying in touch with the supervisors, construction crews and landowners for any questions or concerns. Construction Support.
Lindstrom Air Conditioning July 1-2013 to August -2014
Contact Human Resources 954-***-****
Assisting the customer’s with heavy inbound calls, finding out their needs and booking as a Service or Maintenance placing with the correct technician in the correct zones. Contacting customers to remind them to schedule for their bi - yearly maintenance. Selling Maintenance Agreements and other products. HVAC supplies over the phone. Updating the customer’s information and email address. Ordering some parts and tracking parts with the warehouse. When the parts will arrive, contact the customer to set an appointment for installation. Answering calls from the Technicians with questions about customer Warranty information.
Frontline Protective Services -January 17 2012 to July 1 2013
Security - Guard house checking driver license entering information into their computer and calling residents for guest entry. Entering the data into their system. Helping owners and renters with any concerns. Patrolling and securing property from any hazards, reporting any suspicious activity or violations. Making sure all of the equipment is in working order as well as documenting inventory of supplies.
Strike Force Security – July 2011 to January 2012
Guarding properties while being Tented, Patrolling Warehouses on foot and by vehicle making sure all doors, windows and perimeter was secured.
Other Experience
Sold Pharmaceuticals to pharmacists by phone. Detailing Doctors on New
Products and treatments becoming available. Medical Claims and Billing, Answered calls for Health Insurance companies and Diabetic companies.
Taking surveys for companies, Debit Collections: Bartender and Bar Manager.
Contact this candidate