Kathleen Sokolowski

**** **** ******* *********, ** 53211 414-***-**** ad1f0e@r.postjobfree.com

Summary of Qualifications

Over 25 years management and supervision experience in 4 star full service hotels. Knowledgeable in all areas of hotel operations including latest industry compliance and standards. Proven track record developing strategies to increase revenue while managing labor costs and maintaining customer satisfaction. History of innovative and effective leadership, employee development, problem solving, and strategical planning to carry out long term vision of growth and sustainability.

Lyft Driver 2016-2020

Uber Driver 2016-2020

Professional Experience

Best Western Plus Milwaukee Airport Hotel & Conference Center - Assistant General Manager, 11/14-12/16

Assisted with all areas of day-to-day operations of hotel

Responsible for budgeting and forecasting analysis for all hotel revenue

Successfully maintained the highest occupancy of all airport hotels.

Developed staff culture of accountability and customer care in accordance with Best Western standards.

Milwaukee River Inn, Milwaukee, WI - Rooms Division Manager, 05/14 – 06/14

Assisted new ownership to implement new systems and strategies to ensure the smooth transition from a Hilton to an independent hotel

Set up reservations, inventory, and accounts receivable for new hotel

Responsible for setting up new Property Management System for 161 room hotel

Trained all front desk on front office system operations

Hilton Milwaukee River Hotel Milwaukee, WI- Rooms Division Manager 03/91 – 05/14

Over 20 years successfully managed the day-to-day operations of hotel department teams including front desk, bell stand, and housekeeping staff.

Often worked directly for absentee ownership on special and confidential projects.

Played a vital role in the maintenance of the hotel's 4-star Trip Advisor rating in spite of the substandard physical condition of the property

Maintained great relationships with hotel clientele ensuring long term consistent patronage and high occupancy of the hotel

Trained and supervised all hotel team members in accordance with Hilton standards.

Successfully developed rate and inventory control strategies to increase hotel occupancy from 59% to 79% without sacrificing average daily rates

Problem solved to create more efficient accounts receivable billing procedures.

Regularly analyzed and assessed various reports including key marketing, booking pace, daily mix of sales, and forecast management to determine room rates and specials.

Effectively managed sold out hotel events such as Harley Fest, MLB All-Star Game, and large weddings and family reunions

Managed guest communications, inquiries, special needs, and concerns and took corrective action when necessary

Completed and continuously renew revenue management training since 2000

Regularly update and refresh knowledge and skills in hotel operations software, and other software programs necessary for efficiently managing daily hotel functions.

Completed and trained other staff on all Hilton Management systems and training

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