General Manager Customer Service

Yvonne Seaton

**** ********** *** **** *** § Owings Mills, MD 21117 § 773-***-**** § **********@*****.***

General Manager

Dedicated and highly motivated professional with over 20 years of experience in the service industry, proven history of driving sales growth and increasing profitability. Extensive background in restaurant/retail management, food preparation, service and sanitation. Recruiting and developing top performers to increase talent bench for internal promotion. Distinguished ability to employ problem solving and decision-making skills in high volume, fast-paced environments; quickly identifying solutions to complex problems. Fully committed to meeting and exceeding all goals and objectives. Excellent presentation and communication strengths in written and verbal context.

Areas of Expertise

Sales Growth Coaching & Mentoring

Training & Development Inventory Management

Food Safety & Handling Full P&L Responsibility

Performance Management Customer Service

Professional Experience

Greyhound Lines INC, Baltimore, MD Manager 08/2012 – Present

Cashier.

Cooking

Processing Transmittals for Payment

Process Payroll

Managed a staff of 10 people.

Prepare Monthly Inventory.

Creates weekly work Schedules and track employee time and attendance.

Filling 10 vending Machines 2X a week, collecting, and counting the currency in the machine.

Weekly Ording of Product.

Hire and maintain necessary staffing levels based on business needs.

Prepare and submit daily, weekly, and monthly sales and operating reports.

Maintain company files and records.

Resolve customer complaints and employee relation issues.

Ensure employees are properly trained.

Assign duties and responsibilities to employees in accordance with business needs.

Train shift leads how to improve all store functions, such as, Inventory, Profit and Loss management, Shrinkage control, and Recruiting.

Greyhound Lines INC. Washington, DC 11/2006 – 08/2012

General Manager

Greyhound Lines INC. Columbus, OH 04/2005 – 11/2006

General Manager

Greyhound Lines INC Chicago, IL 12/2002 – 04/2005

Assistant Manager

American food and vending Chicago, IL Supervisor 06/2002 – 3/2003

Processed payroll

Prepared daily cash reports.

Counted over $50,000.00 every 2 days in vending money.

Process Transmittals for payment

Cashier

Cooked

Prep cook.

Marriott Chicago, IL Supervisor 6/1993 - 3/2003

Balanced six computerized registers daily.

Trained new employees to operate register.

Book appropriate conferences rooms and order all the food needed.

Handled all catering requests from clients.

Organized staffing and catering for after-hours parties.

Arranged weekly staff scheduling and ensured all appropriate stations are set up properly.

Handled customers’ complaints and responsible for all bookkeeping within the department.

Jewel/Osco Chicago, IL CASHIER 3/1984 – 12/2002

Rung up groceries.

Bag grocery items.

Processed customers payment.

Returned overstock back to the shelf.

Education

john Marshall harlan high school (Chicago, IL)

Diploma General Studies (Completed four years)

CERTIFICATIONS

SERV Safe Food Management Professional

Time and Priorities Management

Transforming the customer Experience

Effective Communication

Managing And Supervising people

Computer Proficiencies

Microsoft Word, Excel, PowerPoint, Works

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