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Benjamin Jehnissi

ad1ezo@r.postjobfree.com • 416-***-****

• Canada

Risk management.

Analytical and strategic leader able to apply a structured methodology and effective frameworks to drive Project, Risk and Change Management.

Enthusiastic professional with diversified skills, including client relations, operations, communication, project, change and risk management. Key champion of fast adoption of realignment plans through team engagement and motivation. Highly experienced in interfacing with cross-functional teams and managers to identify new opportunities to reduce costs, enhance productivity, and drive the implementation of business development solutions. Consistently meets the most challenging organizational objectives with unequaled success through applying strong analytical and problem-solving skills. Positive leader with a diverse management style that leads by example while serving as an effective partner to executives, stakeholders, and the cross-functional teams. Highly adept at distilling different operational challenges into root problems to better develop the change initiatives that create an optimized team.

Areas of Expertise

• Team Leadership & Development

• Risk Assessment/Mitigation

• Enterprise Risk Management

• Operational Streamlining

• Data Assessment

• Customer Success

• Project Management

• Change Management

• Conflict Resolution

• Project Plan Coordination

• Solutions Architecture

• Stakeholder Management

Career Experience

Ontario Public Service (OPS) 03/23 - present

Senior Risk Advisor

Manage and advise program area ERM Leads on risk management trends, standards and organizational taxonomy ensuring compliance and conformity with policy and procedures.

• Serve as liaison between ministry and external stakeholders.

• Provide advice and guidance to senior management team and the risk committee.

• Conduct mapping of divisional level risks and roll up to ministry level risks.

• Manage and update Ministry risk register.

• Liaise with third party vendors in design of Internal Control Framework

• Provide oversight and controllership to Divisions and Program Areas on my portfolio.

• Conduct Admin functionalities in the ERM Digital Solution software system.

• Work with workstream leads to capture all project risks. Miller Transit 3/22 – 03/23

Risk Analyst

Proactive Analyst that reviewed projects and reported results, providing updates and communications to leaders that supported lessons learned and forecasting for future projects. Continuously monitored and updated risk registers. Lead facilitator for internal workshops aimed at building a wide scope of risk methodologies. Aligned risk conduct in compliance with organization risk appetite. Aggregated and assessed data to support risk management projects and objectives. analyzing effective procedures and identifying best practices.

• Governed the risk management framework, liaising between senior management teams to champion risk adverseness and the adoption of new mitigation strategies.

• Directed crucial research into the transit industry and leveraged data build a quality improvement mindset and offer current best practices for adoption.

• Internal Subject Matter Expert to transit managers and stakeholders for risk management framework development.

• Spearheaded operational reviews and authored reports of findings to advocate changes in business processes.

• Managed the Internal Control Framework (ICF) of organization ensuring design effectiveness and implementation. P a g e 2 3

Change Manager

Key driver behind the development and execution of organizational change management capabilities that create a common and aligned focus across the standardization of process, tools and templates. Apply a structured change management process and lead change management activities required by projects or initiatives. Support the design, development, delivery and management of communications that define the success of change initiatives. Identify and manage anticipated resistance and consult and coach managers and supervisors to close gaps. Maintain a strong understanding of ADKAR and ancillary PROSCI methodologies in Organizational Change Management implementation and sustainment.

• Headed ongoing performance and process assessments that identified gaps and opportunities to implement Organizational Change Management (OCM) framework updates.

• Steered the seamless adoption of software implementation to 85%, leveraging the PROSCI-ADKAR methodology to resolve pain points, resistances, and barriers.

• Key internal resource and Subject Matter Expert for Merger & Acquisition projects that provided recommendations to management and stakeholders that was a crucial support in decision making.

• Led ongoing reviews of regulatory compliance and performance measures targeting new avenues to boost awareness and create support and change initiatives.

• Verified business continuity thorough the cultivation of a data driven culture to enable business stability. First On-Site 1/20 – 2/22

Project Coordinator

Coordinator of project activities that ensured goals and objectives were met within prescribed time frame and according to project budget requirements. Internal records custodian that created project plans, work break-down structures (WBS) and technical compositions for project deliverables. Facilitated and ensured positive communication between the project teams, project management, and clients. Collaborated with senior managers and decision-makers to identify and solve a variety of problems and meet client objectives.

• Coordinated and directed the full scope of a $5M retirement home project.

• Orchestrate and schedule team meetings that ensured open communication around project time frames and goals.

• Led ongoing assessments of project risk frameworks to identify possible gaps.

• Directly interfaced with management teams to deliver updates and changes to risk financing processes. City of Guelph 8/16 – 1/20

Project Manager/Project Coordinator

Project Manager for the City of Gulph driving change management support, ensuring adherence to project schedule and budget, monitored projects and reviewed processes to ensure compliance with policies, procedures and regulatory standards. Steered ongoing communication that addressed mid-level and executive concerns. Authored standard project status reports for project delivery teams, clients, and management. Key point of contact for escalated project issues.

• Partnered across multi-level stakeholders to rapidly identify emerging risks and implement contingency plans.

• Cross-collaborated with inter departmental Subject Matter Experts for requirement elicitation.

• Key role in business planning and performance assessments for key corporate strategies and initiatives.

• Instrumental in the implementation of the electronic fare media system (EFMS) for Guelph Transit. Transit Supervisor

Guided staff in daily transit operations, maintaining professional relationships with drivers to ensure seamless service, while minimizing turnover and maximizing ongoing productivity. Conducted analyses of transit operations and profitability and proffered recommendations for continuous improvement. Determined key performance indicators and created and presented customer specific reporting and financial analysis. Implemented changes that met performance goals and ensured daily operations remained within budget and scope.

• Cultivated a safety-focused team that championed safety practices for transit buses that aligned with local regulations.

• Key implementor of policies that ensured compliance, advanced changes to existing procedures as needed.

• Promoted customer engagement and interaction that created a high-level customer-centered approach to service.

• Manage, coach and mentor staff

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Education & Certifications

• Operation Management, Seneca College (2019)

• Project Management Immersive Course, PMI (2020)

• Risk Management, York University Certificate (2022)

• PROSCI Change Management Certification (2022)

• Project Management Professional Designation (2023)

• Canadian Risk Management Designation (2023)

• Cyber Security Certificate, University of Windsor (in progress) Reference available upon request.

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