**** ****** ***. #***

North Charleston, SC *****

843-***-**** ad1ezg@r.postjobfree.com

Monica Cromwell

OBJECTIVE Organized, creative, dependable, trustworthy professional willing to utilize superior written and verbal communication as well as interpersonal, and management skills

SKILLS Excellent Customer Service with managing people

Proficient in Microsoft Office, Excel, PowerPoint, Outlook

Medical Automation System to maintain patient accountability

ICD-9 Coding & CPT4 Billing

Medical and Dental Insurance billing and claims filing

Hospital and Office Surgery/Appointment Scheduling

EXPERIENCE FERGUSON DENTAL ASSOCIATES

FRONT DESK ADMIN ASSISTANT 03/2023 - PRESENT

Provide receptionist duties including high level customer service: greet guests, assisting with accurate, timely completion of registration, update/verify demographic/dental insurance information, medical history including prescriptions taken and pharmacy info, check in and/or check-out, and payment collection of co-insurance payments for dental services, schedule appointments based on needs of the patient, update schedule from waitlist, record no call/no show/cancel appointments in the patient chart. Protect patients' rights by maintaining confidentiality of personal and financial information and interact with dental professionals and other care team members

MUSC ORAL & MAXILLOFACIAL SURGERY DEPARTMENT

ADMINISTRATIVE SPECIALIST II 10/2021 – 03/2023

Provide high level reception customer service greet and welcomes patients while facilitating accurate, timely completion of registration, check in, and payment collection of surgery fees and copayments for resident and attending oral surgery appointment books, as well as schedule appointments and answering calls determining the need of priority. Protects patients' rights by maintaining confidentiality of personal and financial information and interact with dental professionals and other care team members from diverse cultures and backgrounds

MUSC COLLEGE OF DENTAL MEDICINE

PATIENT SERVICES REP 01/2021 – 10/2021 Provide high level reception customer service while facilitating accurate and timely completion of registration, answer incoming/make outgoing calls determining the need of priority, schedule appointments, transfer calls to various departments within the dental college, answer/respond to emails from patients, students, and patient care coordinators, process incoming dental referrals, import/export x-rays, and process dental record requests for the undergraduate dental clinic.

US CENSUS BUREAU

CENSUS FIELD MANAGER 02/2020 – 10/2020

Manage office support clerks, office operations supervisors, census field supervisors and enumerators to facilitate field operations of effective working relationship with traditionally hard to enumerate populations or with specific populations indigenous to the area within the office boundaries, of which responsibilities included those with unique cultural community, religious, or other characteristic; Assist with pre-employment processing, new employee orientation, entered new hire information; Demonstrate detailed levels of quality with strategic development of field operations were achieved through analysis of various computer-generated reports and observation; Analysis of quality and progress achieved verified in reports; Assured operations were accomplished within recommended time with quality and proficiency, comprehensive instructions provided to field supervisors and enumerators detailing how to enumerate with accuracy and efficiently the largest field ops in the nation

US CENSUS BUREAU OFFICE OPERATION SUPERVISOR 11/2019 – 02/2020

Supervised clerks, fulfilled compliance of policies and procedures with the staff, processed payroll daily, provided administrative support to the Census Field Managers to organize preparation of the field staff, assist with pre-employment processing, new employee orientation, entered new hire information, resolve personnel and/or payroll inquiries, complete job requisitions when needed, and other duties functioning as a team to achieve numerous objectives

US CENSUS BUREAU LISTER 06/2019 – 08/2019

Verified household and/or demographic information by canvassing assigned areas

HOSPITALITY STAFFING

BANQUET SERVER/BARTENDER 03/2019 – 12/2019 Set-up event areas, served plated food and drinks to guests for various style of events

BANKERS LIFE INSURANCE CO

INSURANCE AGENT 01/2019 – 03/2019

Educated clients about Medicare rights and options, Supplement insurance plans, types of life insurance, short term and long-term insurance coverage, and

Unsecured Annuities

CREEKSIDE WOMENS CARE

RECEPTIONIST 08/2017 – 12/2018

Answered phones determining the need of priority, check patients in/out, update patient information, scan insurance and identification cards, collect co-pay and co-insurance payments

CREEKSIDE WOMENS CARE

SURGERY AND BENEFITS COORDINATOR 07/2015 - 07/2017 Coordinate, schedule OB/GYN surgeries and outpatient procedures for a four physicians practice with Roper and St. Francis Hospital, pre-op patient office appointments, complete FMLA and Short-Term Disability paperwork, obtain procedure benefits for patients, maintain doctors surgical and on-call weekly schedules, notify patients of financial responsibility for procedures/surgeries

CREEKSIDE WOMENS CARE

MEDICAL CLAIMS COORDINATOR 07/2007 - 07/2015

Post daily charges, post payments (collections, patient, and insurance), schedule appointments, resolve billing questions; order medical and office supplies, assist with answering phones, and reception (check patients in and/or out)

BROWN & ASSOCIATES FAMILY DENTISTRY

FRONT OFFICE COORDINATOR 02/2006 – 07/2007

Managed answering phones, scheduling appointments, checking patients in/out, with cross-trained front office staff to support professionalism throughout the patients visit; Administrative responsibilities included generating financial reports for office production, collected/posted patient and insurance payments, balanced, prepared, and deposited daily bank deposits

SNELLING PERSONNEL SERVICES

RECEPTIONIST 05/2005 – 02/2006

Answered seven-line incoming telephone system, compile application packet for employment candidates, separated and issued paychecks, assist department managers with locating employees to complete job orders that lacked sufficient staffing

VERIZON WIRELESS

CUSTOMER FINANCIAL SERVICE REP 10/2004 – 04/2005

Made and received calls to collect customer payment, assist customers with setting up payment arrangements, assessed the risk of service interruption and/or re-activation based on payment history, while taking into consideration the customer current situation

VOLUNTEER LIFE SIMPLIFIED CENTER

EXECUTIVE ADMINISTRATIVE ASSISTANT 07/2010 – 05/2015

Performed administrative/secretarial duties. Received telephone calls and visitors. Receives and controls incoming mail/establishes suspense dates for time sensitive documentation. Designed and composed pamphlets, bulletins, flyers, brochures, and Power-point presentations for community and/or ministry events and/or services. Composed replies to routine correspondence and submits reports. Assembled background information prior to routing mail. Reviewed outgoing correspondence. Arranged meetings, made reservations for meeting rooms, notifying all participants, taking note. Prepared registered or certified mail for dispatch. Opened, sorted, routed, and delivered incoming correspondence and messages. Prepared suspense control documents and maintained suspense files. Signed receipt for, and picked up registered and certified mail. Established mail delivery routes and schemes and arranges for pickup of distribution by messengers. Dated and dispatched outgoing correspondence and messages. Determined requirements for office equipment, supplies, and space. Manage the primary hand receipts for property assigned to the church. Responsible for performing supply clerical and technical work necessary for the effective operation of the office.

EDUCATION SOUTH UNIVERSITY

ONLINE

PURSING BUSINESS ADMINISTRATION BACHELOR’S DEGREE

MIDDLETON HIGH SCHOOL

CHARLESTON, SC

DIPLOMA

CERTIFICATION 06/2017 S.C. Notary Public

REFERENCES PROVIDED UPON REQUEST

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