KATRIN WATKINS

Stamford, CT *****

ad1eyu@r.postjobfree.com

347-***-****

Dedicated Administrative Support professional seeking full-time employment with a customer-centered organization or company. Known for interacting effectively and efficiently with customers and responding appropriately to their questions and requests. Considered a talented employee ready to tackle any responsibility with a pleasant demeanor and attitude. Excellent time management, organizational, verbal and written communication skills. Flexible and willing to accept new challenges to learn and adapt to your organization.

Skills:

Microsoft Teams

Outlook

EMR/HER

RTM

Meditech

Waystar

Zocdoc

Administrative Support

Credit & Collections

Office Management

Scheduling

Travel Coordination

Leadership

Relationship Building

Customer-centered

Organized, Prompt

Leader, Team-centered

Empathetic

Goal & Outcome focused

Healthstream

PCC Point Care

Work Experience:

Medical Secretary/Referral Coordinator

Stamford Hospital – Stamford, CT

February 2019 to November 2023

Greeted clients in a confident, emphatic and helpful manner

Checked patients in and out providing needed documentation

Scheduled, rescheduled and cancelled appointment in a timely manner

Executed no-show letters, referrals from doctors to specialist, conducted peer to peer meetings,

And updated demographics for patient

Presented at monthly meetings on all KPI’s monthly reports that affected each location and the organization as a whole

Monthly Healthstream Training in all departments

Concierge

Sunrise Senior Assisted Living – Stamford, CT

March 2019 to April 2021

Remedied issues quickly and effectively though active listening, conflict resolution and dynamic communication skills

Demonstrated respect, friendliness and willingness to help the team

Maintained excellent attendance record and consistently arrived on time

Developed and maintained courteous and effective working relationships

Performed duties in compliance with all applicable standard, policies and regulatory guidelines

Managed over 100 calls daily conducting sales and increased sales by 10-15%

Transported residents to and from their destinations within the community

Medical Secretary/Office Manager

Hospital for Special Surgery – Stamford, CT

January 2018 – June 2019

Coordinated front desk duties, patient scheduling, billing and managed over 75-200 calls daily

Documented patient medical information, case histories and insurance details to facilitate smooth appointment and payment processing

Located, checked in and pulled medical records for patient appointments and incomplete charts

Supported office staff and operational requirements with administrative tasks

Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives

Coordinated special projects and managed schedules

Medical Appointment Scheduler

Caremount Medical Group – Mount Kisco, NY

November 2017-February 2019

Coordinated physician appointment orders with patient requests to build schedules for each patient emphasis on incorporating pertinent medical information

Maintained, manipulated and coordinated physician schedules to incorporate time constraints, patient types and desired statistical outcomes

Entered data into electronic medical records and accurately maintained data to coordinate both patient and provider schedules in multiple computer database systems

Managed team of eight (8) employees: hiring, training and professional development

Education:

Associate of Applied Business, Business Administration

Interboro Institute College, New York, NY

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