Customer Service Representative
Resume:
Diane Blevins
Administration customer service
Coventry, RI 02816
ad1eyh@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Commission based Home Furnishing Consultant
Raymour & Flanigan - Warwick, RI
July 2020 to June 2023
Meet and greet retail customers assist in navigating to desired furniture in a large retail showroom. Explain benefits for purchase of specific items and help customer through room by room design. Orders are entered into company portal. Follow up with customer to ensure they are updated with shipping delays and other problems as they might occur. Also keeping customers informed of upcoming sales promotions.
Customer Service Representative
Copart, Inc - Exeter, RI
June 2019 to June 2020
Main responsibility for the online insurance auto auction was to ensure vehicles were obtained in a timely manner to meet company and insurance company criteria through phone, text and email communication. Other responsibilities include correct filing and distribution of vehicle titles per state regulation. Part-time Customer Service Representative
RI Turnpike and Bridge Authority - Jamestown, RI
April 2018 to June 2019
Work in a walk-in center and on phones, serving many customers daily in the sale and support of EZ- Pass transactions. Verify motor vehicle violations. Check registration and drivers license authorizations in accordance with RI EZ Pass Laws. Collect credit card and cash payments. Sales/Design Consultant commission based
Ethan Allen Furniture - Cranston, RI
December 2016 to February 2017
Welcomed customers. Answered busy incoming phone calls. Developed business by building new relationships through excellent customer service. Assisted customers in creating beautiful interiors and space planning through in-home consultation and computer aided design using CAD based room planner and in store presentation. Prepared quotes and entered orders through company Storis retail system. Handled deposits, credit card, checks, and cash. Maintained customer base using MS Excel. Created monthly mailings for in-store sales specials including calling customers to notify them of monthly sale. Managed all aspects of projects including furniture, fabric and finish selection. Sales Consultant
Bob's Discount Furniture - Warwick, RI
June 2014 to November 2016
Welcomed and sold furniture to a diverse client base in the Outlet department of this busy furniture retailer. Managed weekly markdowns, organized showroom, helped clients with credit applications, entered orders through company Citrix/SAP system and assisted in problem solving Assisted customers in locating specific items of furniture at other outlet locations.
Work Experience (continued)
Administrator/Customer Service
Harry Klitzner Company - Cranston, RI
July 2012 to July 2013
Reconciled daily accounts. Edited daily orders from company website. Interfaced with international customer base. Handled supply chain for finished products. Coordinated with warehouse/manufacturing to ensure orders were shipped to customers on schedule. Administrator/Sales/Customer Service
WR Cobb Manufacturing - East Providence, RI
July 2010 to July 2011
Created and managed procedure for all aspects of international wedding ring jewelry program. Worked with outside sales force to provide support for large international customer base. Oversaw customization of wedding ring orders, following orders from conception to finished product. Executive Administrator
Digital Graphics, Inc - Cranston, RI
July 1996 to July 2006
Duties included part-time office assistant. Assisted the owner in many daily office duties including reception, organizing and preparing bank deposits, assisted in data entry into company quick books account; overseeing of filing of daily job tickets. Helped in preparing of display posters and banners. Manager/Owner
The Mitre Box, Inc - Coventry, RI
May 1985 to May 1995
Directed day-to-day operations of busy picture framing manufacturing business. Duties included: interviewing, hiring, training, evaluating, supervising and motivating employees; preparing schedules and assigning tasks, generating customers via advertising, field sales and referrals; overseeing counter sales; selecting and negotiating with vendors; purchasing supplies, production equipment, materials and display artwork. Received and verified deliveries, maintained inventory control, identifying, troubleshooting and resolving problems, employee conflicts and complaints, managing payroll, payable/ receivable accounts, preparing and making bank deposits; analyzing and forecasting sales, developing and implementing sales/marketing strategies. Maintained a small art gallery showcasing local and reproduction works of art. Grew business from a 0 to 10 year profitable business. Education
High school or equivalent
Hanover High School - Hanover, MA
Skills
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Furniture Sales
• Citrix
• Procurement
• Account Reconciliation
• Supply Chain
• SAP
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