MARJORIE L. MONARES

PHONE NUMBER: 092********

EMAIL: ad1eyc@r.postjobfree.com

ADDRESS: *** * ******** ******,

BRGY DAY-AS, CEBU CITY, 6000

CAREER OBJECTIONS

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. EDUCATION

UNIVERSITY OF THE VISAYAS

2010 - 2017

BACHELOR OF SCIENCE IN HOTEL RESTAURANT MANAGEMENT UNIVERSITY OF SOUTHERN PHILIPPINE FOUNDATION

2006-2010

HIGHSCHOOL DIPLOMA

WORK EXPERIENCE

WIPRO

JULY 2022 - JUNE 2023

CUSTOMER SERVICE REPRESENTATIVE

Responded to telephone inquiries and complaints following standard operating procedures.

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Handled customer complaints and inquiries in a courteous and efficient manner.

24/7.AI

SEPTEMBER 2021 - MARCH 2022

CUSTOMER SERVICE REPRESENTATIVE

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

Responded to telephone inquiries and complaints following standard operating procedures.

YUEYUE TRAVEL AND TOURS

SEPTEMBER 2013 - JUNE 2020

TRAVEL AGENT

Used various computer software and online databases to book travel services.

Created itineraries for clients based on customer interests, budgets, and availability.

Implemented advertising and marketing campaigns to promote travel packages to a wide variety of customers.

SKILLS

ACTIVE LISTENING

CUSTOMER RELATION

COMPUTER PROFICIENCY

REFERENCES

JHUNIEL J. FORMENTERA

CEO, YUEYUE TRAVEL AND TOURS

099********

VERSENIO LAYOS

TEAM LEADER, 24/7.AI

094********

KRISTINE MARIE MEDRANO

TEAM LEADER, WIPRO

099********

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