Customer Service Representative
Resume:
MARJORIE L. MONARES
PHONE NUMBER: 092********
EMAIL: *************@*****.***
ADDRESS: *** * ******** ******,
BRGY DAY-AS, CEBU CITY, 6000
CAREER OBJECTIONS
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. EDUCATION
UNIVERSITY OF THE VISAYAS
2010 - 2017
BACHELOR OF SCIENCE IN HOTEL RESTAURANT MANAGEMENT UNIVERSITY OF SOUTHERN PHILIPPINE FOUNDATION
2006-2010
HIGHSCHOOL DIPLOMA
WORK EXPERIENCE
WIPRO
JULY 2022 - JUNE 2023
CUSTOMER SERVICE REPRESENTATIVE
Responded to telephone inquiries and complaints following standard operating procedures.
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Handled customer complaints and inquiries in a courteous and efficient manner.
24/7.AI
SEPTEMBER 2021 - MARCH 2022
CUSTOMER SERVICE REPRESENTATIVE
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Responded to telephone inquiries and complaints following standard operating procedures.
YUEYUE TRAVEL AND TOURS
SEPTEMBER 2013 - JUNE 2020
TRAVEL AGENT
Used various computer software and online databases to book travel services.
Created itineraries for clients based on customer interests, budgets, and availability.
Implemented advertising and marketing campaigns to promote travel packages to a wide variety of customers.
SKILLS
ACTIVE LISTENING
CUSTOMER RELATION
COMPUTER PROFICIENCY
REFERENCES
JHUNIEL J. FORMENTERA
CEO, YUEYUE TRAVEL AND TOURS
VERSENIO LAYOS
TEAM LEADER, 24/7.AI
KRISTINE MARIE MEDRANO
TEAM LEADER, WIPRO
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