GERTRUD (TRUDI) J. FERRO

*** ****** **

Marquette, MI 49855-8647

540-***-****

Email: ad1ey6@r.postjobfree.com

United States Post Office 09/2020 to 09/2021

Postmaster

Au Train, MI 49806

Overview:

I am responsible for opening and closing the Post Office located in Au Train, MI. I am responsible for receiving mail and packages vis trucks and processing the mail to assorted post office boxes, and sorting to carrier as assigned. I am responsible for window duties to include receiving packages, parcels and mail to forward to destinations, operating Pitney Bowes machines, operating cash register, money order machine and logging all transactions.

Recovery Centers of America (RCA) 02/2018 to 10/2020

LPN 202-***-****

Overview:

LPN plans, directs and coordinates medically approved programs for patients in hospitals, nursing homes, substance abuse facilities, or other institutions. May assess a patient’s condition and recommend a recreational activity. May assist the Registered Nurse with the nursing process with individual patients and/or groups of patients to meet their physiological, psychological, safety, and general health needs.

Specific Responsibilities:

* Assess the physiological and behavioral health status of the patient.

* Completes initial assessment and develops the plan of care.

* Recognizes reports and acts upon reports of deviation in diagnostic studies.

* Accurately assesses and documents vital signs and signs of pain and ensures treatment of pain

* Communicates and documents client's psychosocial status.

* Collaborates with treatment team to include ancillary departments in order to determine appropriate treatment/discharge plan.

* Assists the client in understanding the nature of the disease of addiction and the need for treatment.

* Assists in maintaining a safe and secure environment for staff and patients.

* Completes necessary documentation as required by organization Policies and Procedures.

* Maintains patient confidentiality.

* Maintains accurate records and documentation of patient treatments, immunizations, and laboratory results according to standard medical recordkeeping.

* Follows established policies and procedures for verification of narcotic counts

* Administers medications according to organization policy.

* Verifies the MAR for correct medication and administration times.

* Monitors behavioral changes which may be related to medication administration.

* Provides courteous, high quality service to patients and members of the public by responding to requests for service or making appropriate referrals in a timely manner.

Mary Washington Healthcare 10/2017 to 06/2018

LPN – Patient Access Clerk / Home Health 540-***-****

I provide a centralized intake and customer service function to optimize referrals and satisfaction with agency responsiveness. Duties and responsibilities are performed according to standards outlined in the competency-based evaluation. I support the mission, vision, values and strategic initiatives of Mary Washington Healthcare and demonstrate a commitment to quality service to patients, physicians, the public and co-workers. I am responsible for compliance with all federal and state laws and regulations governing the privacy and of patients' protected health information.

Essential Functions & Responsibilities:

I provide a centralized intake function to optimize referrer satisfaction.

I perform patient registration process in centralized computer system.

I provide verification of insurance and obtain authorization of insurance for Home Health services.

I provide follow-up to convert inquiries into requests for service.

I perform follow-up activities in support of patient care.

I perform other duties as required.

Regional Hospital of Scranton 09/2014 to 06/2017

LPN – Patient Access Clerk/Emergency Room 570-***-****

LPN working in the Emergency Department. I provide first sight for patients, family and customers entering the Emergency Department. Offering availability of information needed to direct them accordingly with respect and dignity. Maintaining a professional appearance, atmosphere, conduct and speaking voice are important to effective communication. I always maintain patient confidentiality. I can clearly and effectively communicate with staff, doctors, and the ER population. I can use age-appropriate techniques to identify, de-escalate, and if necessary, control dangerous behaviors of patients and or family. I have knowledge of new patient orientation materials, patient handbook, and patient rights statements. I recognize growth and development milestones for age-specific populations, while adhering to the Mission of the hospital.

I also received training in Patient Access, collecting detailed information for billing and insurance purposes.

Snowden @ Fredericksburg – Fredericksburg, VA 03/2005 – 06/2014

LPN – Behavioral Health 540-***-****

LPN working on an as needed basis in a locked psychiatric facility. Maintains appropriate professional attire, conduct and speaking voice. Able to walk without restriction throughout facility. I always maintain patient confidentiality. Able to communicate with staff, doctors and psychiatric patient population clearly and effectively. Able to describe the process of organizing projects. Provides accurate transcriptions of physicians’ orders. Able to chart patient care in permanent records using DAP format. Recognizes uses, side effects, and contraindications for commonly used psychotropic drugs and age-specific dosages. Able to take accurate orthostatic blood pressure readings. Demonstrates ability to accurately administer medications to patients, per physicians’ orders. Recognizes uses, side effects, and contraindications for commonly used psychotropic drugs and age-specific dosages. Able to use age-appropriate techniques to identify, de-escalate, and if necessary, control dangerous behavior of patients. Knowledge of new patient orientation materials, patient handbook, and patient rights statement. Recognizes growth and development milestones for age-specific psychiatric populations and assesses and implements knowledge of facts in nursing intervention/plans of care. Able to delegate to Mental Health Techs appropriate tasks.

Performs other duties as directed by RN and or nursing supervisor.

Spotsylvania Regional Medical Center – Fredericksburg, VA 02/2012-06/2014

Behavioral Health Technician 540-***-****

Behavioral Health Technician, working in a locked facility on an as needed basis. Maintains appropriate professional attire, conduct and speaking voice. Maintain patient confidentiality per HIPAA regulations. Runs groups and 1:1 discussion. Able to walk without restriction throughout facility. Able to clearly communicate with staff and psychiatric patient population. Able to describe the process of organizing projects. Able to chart patient care in permanent records using DAP format. Able to take accurate orthostatic blood pressure readings. Able to use age-appropriate proper techniques to identify, de-escalate and if necessary, control dangerous behavior of patients. Knowledge of new patient orientation materials, patient handbook, and patient rights statement. Recognizes growth and development milestones for age-specific psychiatric populations and assesses and implements knowledge of facts in nursing intervention/plans of care. Performs other duties as directed by nursing supervisor.

Remuda Ranch, Center for Anorexia and Bulimia– Caroline County, VA 6/2008-6/2009

LPN – (This facility has closed)

LPN working on an as needed basis with adult, child, and adolescent female populations with eating disorders. Maintains appropriate professional attire, conduct and speaking voice. Able to walk without restriction throughout facility. Able to clearly communicate with staff and psychiatric patient population. Able to describe process of organizing projects. Provides accurate transcriptions of physicians’ orders. Able to chart patient care in permanent records using DAP format. Able to take accurate orthostatic blood pressure readings. Able to accurately perform EKGs using proper techniques. Able to draw blood as needed for lab testing. Demonstrates ability to accurately calculate drip rates for patients on nasal-gastric feedings. Demonstrated ability to accurately administer medications to patients, per physicians’ orders. Recognizes uses, side effects, and contraindications for commonly used psychotropic drugs and age-specific dosages. Able to use age-appropriate proper techniques to identify, de-escalate, an, if necessary, control dangerous behavior of patients. Knowledge of new patient orientation materials, patient handbook and patient rights statement. Recognizes growth and development milestones for age-specific psychiatric populations and assesses and implements knowledge of facts in nursing intervention/plans of care. Performs other duties as directed by nursing supervisor.

NSWC Federal Credit Union, Naval Surface Warfare Center, Dahlgren, VA 02/2003 –09/2003

Teller 540-***-****

Responsible for processing routine account transactions. Proficient in use of adding machines. Accurately disperse money to members/customers. Greet members/customers and their family/friends warmly and direct them to the appropriate bank personnel. Handle loan payments and cash/deposit checks/money orders after verifying authenticity. Promote Credit Union products. Record all transactions. Report suspicious activity. Count cash at the beginning and end of shift.

EDUCATION

CAREER TRAINING SOLUTIONS

09/2003 - 11/2004

Fredericksburg, Virginia

Vocational/Technical Certificate

Number of Credits Earned:30

Completion of Practical Nursing Program

REFERENCES

Lora Goynes 540-***-****

Harita Patel 570-***-****

Kathy Fairall 540-***-****

CERTIFICATIONS AND LICENSES

Virginia LPN License# 000******* (Exp: 02/2020)

American Heart Association-BLS/CPR/AED Certified (Exp: 03/2020)

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