Summary

A dedicated and seasoned Trilingual Customer Service Professional with over 16 years of invaluable experience in the dynamic world of hospitality. Demonstrated expertise in serving a wide range of clients, residents, and diverse guest profiles, consistently delivering unparalleled customer service. Exceptional communication, organizational, analytical, and problem- solving abilities form the cornerstone of my approach, consistently surpassing expectations. Proven track record of thriving in both team-based and independent work environments Experience

Carbonell Miami, Fl

Front desk Associate 12/2022 - 10/2023

Extend a warm welcome to clients with impeccable courtesy and facilitate their smooth integration into the facility, involving effective communication with other departments to ensure outstanding service to guests. Skillfully manage incoming calls via a multi-line phone system, efficiently directing them to the appropriate staff members while providing comprehensive information as required. Provide invaluable administrative support to the executive staff, encompassing data entry, correspondence preparation, and precise record-keeping, contributing to enhanced operational efficiency. Cultivate a pristine and inviting lobby atmosphere, ensuring clients utmost comfort and satisfaction. Collaborate closely with the office manager to maintain well-stocked office supplies, guaranteeing seamless day-to-day operations.

Paraiso Bay Condominum MIAMI, FL

Front Desk Associate 09/2022 - 10/2022

Efficiently manage incoming and outgoing mail and packages, answer and direct phone calls and inquiries to the appropriate parties, keeping the front desk area organized and presentable. Maintain accurate records of visitor logs, incident reports, and other administrative documentation, Assist in scheduling and managing appointments or reservations.

Maintain secure access control by monitoring and verifying resident and visitor credentials. Implement security protocols to ensure the safety and well-being of residents. Oceana Key Biscayne Miami, FL

Front Desk Agent 12/2021 - 06/2022

Provide a personalized and luxurious experience for residents and high-end clientele.Anticipate and fulfill resident needs, delivering top-notch service.

Communicate fluently in multiple languages to cater to the diverse needs of international residents and guests. Maintain the highest level of discretion when handling resident information and requests.Safeguard resident privacy and security.

Marriott International Inc MIAMI, Fl

Customer Care and Sales Associate Reservationist Specialist 02/2016 - 02/2021 Worked on the Premier Desk, specializing in enhanced services and fulfilling special requests for guests. Assisted guests in making, changing, or canceling reservations, providing a seamless booking experience. Consistently met daily sales goals and effectively cross-sold additional services, maximizing revenue by employing sales techniques and informing guests about various rates and special offers available at each hotel. Helped guests gain a comprehensive understanding of each hotel brand within the organization. Actively participated in meetings with hotel representatives, both in-office and on-site, to receive in-depth explanations and descriptions of hotel amenities, enhancing the ability to assist guests. Selected to join a team of colleagues tasked with incorporating the new chain of Starwood Hotels into Marriott's Reservation System, facilitating a seamless transition and ensuring continuity in guest services. Mandarin Oriental Hotel Group MIAMI, FL

Houseman 05/2014 - 06/2014

Proficient in floor care and maintenance, including floor extraction, waxing, and buffing. Knowledge of proper cleaning techniques, including the use of cleaning agents and equipment. Strong attention to detail, ensuring all areas are thoroughly cleaned and maintained. Franklin Regnault

305-***-**** ad1ey4@r.postjobfree.com Miami, FL

Efficient time management to complete tasks within designated timeframes. Ability to work independently and as part of a team, contributing to a clean and organized environment. Excellent organizational skills for maintaining and restocking designated areas. Strong communication skills to coordinate cleaning efforts and communicate any issues to the relevant staff. Altamira Suites Hotel Caracas

Front desk Associate 03/1999 - 03/2014

Proficiently handle various payment types, including room charges, cash, checks, debit cards, and credit cards, ensuring a seamless check-in process.

Efficiently manage all check-outs, including the resolution of any late or disputed charges, to guarantee a hassle-free departure experience for guests.Warmly welcome and acknowledge all guests in adherence to company standards, ensuring a hospitable experience.

Anticipate and promptly address guests' service needs, providing a high level of customer service. Assist individuals with disabilities to ensure their comfort and ease during their stay. Skills

Time management, Customer service, Communication skills, Bilingual, Guest Relations Experience, French, English, Spanish, Leadership Experience

Education

Catholic University San Cristobal

Mathematics And Computer Science

1. Contributed to Mathematical Software: Developed or contributed to mathematical software or tools that have become widely used in research and education.

2. Mathematical Outreach: Engaged in mathematical outreach by participating in educational programs, workshops, or public lectures to promote mathematics in the community