SUMIT CHAKRABORTY

**/**, ************* ****,

GARIA, KOLKATA – 700047 (WB)

MOBILE -- +91-983*******

E-mail -- ad1ey3@r.postjobfree.com

Alt No. +91-700*******

C AREER OBJECTIVE:

To work at a place where I can apply my knowledge and enhance my skills to solve the problems. To gain firsthand knowledge in all aspects of the process and to enhance it with my experience. An enthusiastic individual with a sound value system, proven ability to lead, motivate and communicate to achieve specific goals. W ORK EXPERIENCE:-

• Working with Genpact Ltd. as Management Trainee (MT). DOJ in Genpact 22nd Mar- 2017.

J OB PROFILE:-

Worked in Novartis (Accounts Payable -T&E) and Baxter (Accounts Payable -T&E) process. Currently working in Embecta (Accounts Payable – IP and T&E) process as MT. Promoted as Management Trainee in Dec9 2022 and received certificate for completing Generative AI (Beginner level) course from Genpact Ltd.

In Novartis:

Taking care of Audits (High dollar, random audits) in Concur

Taking solution center calls and document them

Create expense reports and submitting them on behalf of inactive employees

Response to emails in generic email box and document them

Expense Delegate set-up in concur

Temporary approver set up in concur

Unassigned audits and Closed Accounts of employees

Worked in Delinquency report

Deliver the weekly and month end activities on or before time

Giving process updates to the team and provide training to the new hiring. In Baxter:

Taking care of P-Card audits for 10 countries of Costa Rica, including US and Canada

Also taken care of T&E audits (US) in Concur

Response to emails in generic email box and document them

Uploading voucher entry for payment in JDE

Worked in tools: P-card tool, Web Recon Tool and GRAM (Global Reporting & Account Mgt.) tool

Deliver the weekly and month end activities on or before time. A CHIEVEMENTS:

In Novartis:

After the training, within 12 months, received Certificate of Recognition for 3 times from Genpact management for my hard work

Declared both by Management and Client as the best in the business in terms of VOC response for customer service

Achieved multiple positive customer feedback and averages well above the benchmark consistently

Received Client Achievement Award.

In Baxter:

Received 8Certificate of Recognition9 within 6 months after joining Baxter, for exemplary performance

Received another Recognition certificate within next 1 year

Averages well above the Baxter benchmark consistently. W ORK EXPERIENCE:-

• Worked with Wipro as Senior Advisor for UK Telecom process. DOJ in Wipro, 24th Sep- 2015.

J OB PROFILE:-

Taking customer calls & to resolve their queries over the phone.

Giving updates to the team.

Taking care of Service level.

Downloading the briefing to the team to make sure the agents are all updated. W ORK EXPERIENCE:-

• Worked under Adecco payroll, for AFL Pvt. Ltd. as Cash on Delivery (COD) Support/ Coordinator for entire EAST Circle. DOJ in Adecco, 23rd Sep-2010. From 01

St Jan’2013, profile changed to Admin Support.

J OB PROFILE:-

Accounting of all COD data which includes, downloading raw data, checking, alternation, creating pay-in-slips & BTN and Authorization.

Aeging Reconciliation

Reconciliation with COD customers and to ensure to clear all pending remittance to our valuable COD parties.

Forecast and analyze data on weekly / monthly basis.

Working on Files like: - Ok with no PH, DN not prepared, AWB Monitoring Report, Credit Note file.

Maintaining each and every file of COD.

Maintaining data of Fake Notes and to ensure the same must be forwarded for Credit Note creation to CO.

Bank Statement updation with BTN no.

Downloading Bank book and tally with Bank Statement.

Tracking of COD, ROD and Prepaid (Counter & Toll free booking) daily wise in e-Ops.

Uploading POD of COD, ROD and prepaid on daily basis.

Depositing COD, ROD & Prepaid amt to the bank personnel at very next day.

To return the COD shipments to the origin if not delivered at destination.

Reconciliation & closing of Global Cash Control System (GCCS).

Downloading and Reconciliation of 8Open Receivable9 file.

Taking care of all Petty Cash and Vendor bill Vouchers and forward the same to CO for payment. W ORK EXPERIENCE:-

• Worked with S.S.Netcom Pvt Ltd, Shillong as the Senior Executive for the inbound campaign for NESA circle of AIRCEL. DOJ in S.S. Netcom, 23rd Oct’09. J OB PROFILE:-

Taking supervisory escalations.

Giving updates to the team.

Taking care of Service level

Downloading the briefing to the team to make sure the agents are all updated. W ORK EXPERIENCE:

• Worked with IBM Daksh, Kolkata as a Team Lead for the inbound campaign for NESA Postpaid circle of BHARTI Airtel Ltd. DOJ in IBM Daksh 29 th Nov’05.

P ROCESS PROFILE: Worked with Bharti Airtel for NESA Postpaid process as a Customer Care Executive (CCE). Job responsibility included taking calls and handling customer queries. Was promoted as a subject matter expert within 12 months and the profile changed to Senior Executive and then Operations Lead.

J OB PROFILE:-

Taking customer calls & resolve their query over the phone.

Taking supervisory escalations.

Giving updates to the team.

Taking care of Service level

Downloading the briefing to the team to make sure the agents are all updated. T RAINING & ACHIEVEMENTS:

In Internal stack ranking out of six times, four times achieved position in the elite top 30% group (i.e. Platinum & Diamond), in IBM Daksh.

Undertook training BQT and PACE [at IBM Daksh, KOL (IBU)].

Undertook complete product, process, soft skill and system training certified from Bharti Airtel. A SSETS:

Sound knowledge of Product, Process and System.

Communication and Convincing ability.

Disciplined.

Handling issues.

Quick learner, confident and optimistic.

Friendly and well accepted.

A CADEMIC QUALIFICATION:

B.Com with Management as honors under Guwahati University, Assam in 2002.

Higher Secondary Commerce with 2nd Division under Assam Higher Secondary Education Council in 1999.

H.S.L.C with 1st Division under Board of Secondary Education, Assam in 1997. T ECHNICAL QUALIFICATION:

M.S. Word, Excel, Power Point and Net Browsing.

Diploma in Information Technology from NIIT, course for 1 year. H OBBIES: Pencil Sketch.

P ERSONAL DETAIL:

Father9s Name : Mr. Sabalendu Chakraborty

Date of Birth : 04-08-1981

Gender : Male

Nationality : Indian

Languages Known : English, Hindi, Bengali and Assamese. Permanent Address : 12/1B, B.G.Lane, Garia, Kolkata – 47. D ECLARATION:

I hereby declare that all the information given above is solemnly true to the best of my knowledge.

Date:

SUMIT CHAKRABORTY

Contact this candidate