SUPERVISOR
Resume:
Reyna Jean Gensoli Viñarta
#* ***** **., ****.******* Bacolod City
Negros Occidental, Philippines 6100
Mobile No. 098*-***-****
EmailAdd: *************@*****.***
PERSONAL DATA
Age:
Date of Birth:
February 15, 1985
Gender:
Female
Civil Status:
Single
Height:
5’7”
Nationality:
Filipino
Religion:
Roman Catholic
EDUCATIONAL BACKGROUND
Education Level:
Tertiary Education
Education Field:
Commerce Major in Marketing
Management
Course:
Bachelor of Science in Commerce
School/University:
University of St. La Salle
Location:
La Salle Ave. Bacolod City
Date:
2002-2007
Education Level:
Secondary Education
Education Field:
High School Diploma
School/University:
Emiliano Lizares Nat’l High School
Location:
Brgy. Granada, Bacolod City
Date:
1998-2002
Education Level: Primary Education
Education Field: Elementary Diploma
School/University: Colegio de San Agustin-Bacolod
Location: B.S. Drive Street Bacolod City
Date: 1992 – 1998
WORK EXPERIENCES AND EMPLOYMENT
July 4, 2022- Present Bacolod Government Center (CITY HALL) Barangay Villamonte, Circumferential Road, Bacolod City
Job Order- Community Based Monitoring System (CBMS) (Contractual)
Backing up the files of every enumerator
Filing of the documents of every Job Order under CBMS and encoding
Daily Time Record for the employees
Follow up the Appointment, Work Done for signing of the enumerator's
Collect and submit progress and other periodic reports.
Maintain good archiving and documentation of all SA, reports, letters, related to the governmental liaison team
Job Order – Liaison Officer (City Planning and Development Office) (Contractual)
Sort communications for delivery to concerned agencies
Deliver all documents/ communications to the designated departments or agencies
Maintain records and statistics of official documents delivered
Keeping lists of the agencies or personnel representing the person, agency or organization
Identifying problems in communications among these groups
Collect and submit progress and other periodic reports and applications to relevant departments
Identify and share new policies and procedures to create awareness of requirements among senior staff and support compliance.
Raising and following up on purchase requests when needed
Maintain good archiving and documentation of all SA, reports, letters, related to the governmental liaison team
Prepare type letters and request to authorities and update governmental liaison trackers
Critiquing appointments to ensure quality is maintained. Carry out similar tasks assigned by the Senior Liaison Manager and/ or other senior staff
Familiarize and keep up with all government requirements applicable to support programs,field management, and grants team to ensure compliance. Maintain guidelines including all requirements, procedures and processes.
Processing of Job Order requirements and processing of their DTR’s and Payroll of both Job Order Casual and regular.
Job Order – Public Affairs Assistance Division(PAAD) (Contractual)
Assisting Informal Settlers of the City
Deliver all documents/ communications to the designated departments or agencies
Maintain records and statistics of official documents delivered
Keeping lists of the agencies or personnel representing the person, agency or organization
Identifying problems in communications among these groups
Collect and submit progress and other periodic reports and applications to relevant departments
Identify and share new policies and procedures to create awareness of requirements among senior staff and support compliance.
Raising and following up on purchase requests when needed
Critiquing appointments to ensure quality is maintained. Carry out similar tasks assigned by the Senior Liaison Manager and/ or other senior staff
Familiarize and keep up with all government requirements applicable to support programs,field management, and grants team to ensure compliance. Maintain guidelines including all requirements, procedures and processes.
July1, 2015-April 4, 2016 KUYA J/ iKitchen,Inc. Ground Floor North Wing SM City Bacolod Rizal Street Bacolod City
Assistant Restaurant Manager
Manage staff, including cashiers, Kitchen staff and Dining Staff.
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Evaluate on-the-job performance and identify current and future trends that appeal to consumers.
Ensure the pre-cooked, foods and drinks is clean and ready to deliver to customer.
Keep up with fluctuating supply and demand.
Utilize information technology to record sales figures, for data analysis and forward planning.
Ensure standards for quality, customer service and health and safety are met.
Monitor local competitors and ensure hours of operation are in compliance with local laws.
Organize and distribute staff schedules.
Preside over staff meetings and help restaurant sales staff achieve sales targets.
Handle customer questions, complaints, and issues. Responding to customer complaints.
Taking responsibility for the business performance of the restaurant.
Analyzing and planning restaurant sales levels and profitability.
Organizing marketing activities, such as promotional events and discount schemes.
Preparing reports at the end of the shift/week, including staff control, food control and sales.
Creating and executing plans for department sales, profit and staff development.
Setting budgets and/or agreeing them with senior management.
Coordinating the entire operation of the restaurant during scheduled shifts.
Managing staff and providing them with feedback.
Ensuring that all employees adhere to the company's uniform standards.
Meeting and greeting customers and organizing table reservations.
Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
Maintaining high standards of quality control, hygiene, and health and safety.
Checking stock levels and ordering supplies.
Checking of the sales from 3pm cut off to 10pm cut off and make sure of the cashiers’ cash fund is intact.
June 16, 2011-Jan. 8, 2013 Interface Techno-Phil, Inc. (ITI) 3rd Floor Annex Bldg. Lopues East Center Burgos-Circumferential Road, Bacolod City
Team Leader/Supervisor
Motivating and coaching internal sales people on how to achieve business sales targets
Managing team members and supporting team managers to increase sales through training on sales techniques.
Develop and coach effective questioning skills to understand prospects need.
Maintain inventory and ensure the Sales of every Customer Service Representative
Utilize information technology to record daily, weekly and monthly sales figures, for data analysis and forward planning.
Giving feedback on call structure and closing skills through remote listening and side by side coaching.
Develop action plans to increase performance and productivity of under-performing individuals.
Support incentives to improve sales and cross sell opportunities.
Critiquing appointments to ensure quality is maintained.
December 16, 2010-June 15, 2011 South Grill Seafood Restaurant Brgy. 39 Lacson Ext., Bacolod City
Assistant Manager
Taking responsibility for the business performance of the restaurant.
Analyzing and planning restaurant sales levels and profitability.
Organizing marketing activities, such as promotional events and discount schemes.
Preparing reports at the end of the shift/week, including staff control, food control and sales.
Creating and executing plans for department sales, profit and staff development.
Setting budgets and/or agreeing them with senior management.
Planning and coordinating menus.
Coordinating the entire operation of the restaurant during scheduled shifts.
Managing staff and providing them with feedback.
Responding to customer complaints.
Ensuring that all employees adhere to the company's uniform standards.
Meeting and greeting customers and organizing table reservations.
Advising customers on menu and wine choice.
Recruiting, training and motivating staff.
Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
Maintaining high standards of quality control, hygiene, and health and safety.
Checking stock levels and ordering supplies.
Preparing cash drawers and providing petty cash as required.
Helping in any area of the restaurant when circumstances dictate.
October 16, 2007-Dec. 25, 2008 Planta Centro Bacolod Hotel and Residences Corner Araneta and Roxas Sts. Bacolod City
Front Desk Receptionist and Cashier
Greet, register, and assign rooms to guests of hotels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Keep records of room availability and guests' accounts, manually or using computers.
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Record guest comments or complaints, referring customers to managers as necessary.
Review accounts and charges with guests during the check-out process.
Transmit and receive messages, using telephones or telephone switchboards.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
Deposit guests' valuables in hotel safes or safe-deposit boxes.
Plan, schedule or supervise the work of other employees.
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Date-stamp, sort, and rack incoming mail and messages.
Arrange tours, taxis, or restaurant reservations for customers.
Skills and Abilities
Ability to plan, organize and schedule the activities of staff. Adaptability and ability to work under pressure. Skilled at evaluating and training staff. Self-motivated, initiative, high level of energy. Knowledgeable in Microsoft word, Power Point and Excel.
LANGUAGES SPOKEN
Language
Proficiency Level
(5=Excellent;1=Poor)
1.
English
3
2.
Hiligaynon
4
3.
Tagalog
4
Summary of Qualifications
Effective at multitasking and work under pressure, to accomplish overall company and team objectives.
Above Average English communication skills.
Accustomed to working in fast paced environment with the ability to think quickly, and successfully handle difficult situations.
Exemplary problem solving skills, able to identify problems and implement correct processes.
Excellent soft skills - listening, motivating, communicating.
A strong sense of leadership and inspiration and portray a positive attitude to maintain a department of enthusiasm and drive.
REFERENCES
Hon. Alfredo P. Talimodao Jr.
Barangay Captain
People’s Hall
Montelibano St., Brgy. Granada, Bacolod City
Tel.#(034-***-**** / 0923- 748-9928
Mr. Armando M. Vito
Administrative Officer
People’s Hall
Montelibano St., Brgy. Granada, Bacolod City
Tel.#(034-***-**** / 092*-***-****
Mrs. Monica Concepcion
Project Evaluation Officer IV
Barangay Villamonte
Mobile#094*-***-****
Ms. Janet E. Talatala
Philippines Statistics Authority
Statistical Researcher
Glendale Homes Subdivision Brgy. Granada, Bacolod City
Mobile#094*-***-****
Contact this candidate