DANIELLE M SKROGSTAD

**** * **** ** #*

DAVENPORT, IA 52806

563-***-**** (Cell)

ad1etq@r.postjobfree.com

Professional Summary

I have 19 years of experience, including as a General Manager (GM), as a General Manager and as an Assistant Manager in industries including Automotive Dealers and Gasoline Service Stations, Hotels, Rooming Houses, Camps, and Other Lodging Places and Automotive Dealers and Gasoline Service Stations. Most recently, I have been working as a Task Relief General Manager (GM) at IPI from February 2020 until present: My skills and experiences include: Cash Handling, Cashier, Invoicing, Sales Management, Telemarketing, Accounting, Accounting Software, Bookkeeping, Calculator, Contract Management, Facilities Management, Financial Statements, Inventory Management, Payroll Processing, Pricing, Scanners, Adobe Photoshop, Customer relationship management (CRM), Maximizer, Performance Analysis, Quickbooks, Recruiting, Staffing, Training Materials, Cash Handling, Invoicing, Sales Management, Telemarketing. I hold an Associate of Business Administration (ABA) degree in Business Management from Kirkwood.

Objective

My goal is to find another long term employment that involves management, traveling, customer service and sales. I eventually want to manage a cruise ship as that's what I originally received my degree for.

Professional Experience

Traveling Task Relief General Manager February 2020-Present Income Property Investments-Motel 6 (43 properties) Oversaw service-providing activities. Measured productivity and cost efficiency. Maintained smooth daily operations. Managed staff schedules and work assignments. Conducted staff performance evaluations. Planned the use of materials and goods. Engaged in staff interviewing, hiring, training and discipline selected goods and services to be offered. Set prices and credit terms. Planned for future customer demand. Interacted directly and productively with customers Knowledge sets include: 10-key calculators, Accounting software, Adobe Systems Adobe Photoshop software, Applicant Tracking System, Applied Materials, Behavioral Interviewing, Bookkeeping software, Calculators or accessories, Calendar and scheduling software, Cell phones, Charting software, Computer scanners, Credit, Credit card processing machines, Credit Management, Customer relationship management CRM software, Desktop computers, Electronic mail software, Email software, Evaluations, Facilities management software, Financial analysis software, Graphics or photo imaging software, Hiring, Human resources software, Internet browser software, Interviewing, Intuit QuickBooks software, Inventory management software, Laptop computers, Magnetic card readers, Marketing Materials, Materials, Materials Management, Maximizer Software Maximizer Enterprise, Microsoft Access, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Mobile phones, Mozilla Firefox, Notebook computers, Office suite software, Performance Reviews, Personal computers, Personnel scheduling software, Photocopiers, Photocopying equipment, Point of sale POS software, Point of sale POS systems, Recruiting, Scanners, Security cameras, Spreadsheet software, Staffing, Surveillance cameras, Time accounting software, Training Materials, Web browser software, Word processing software.

General Manager (GM) Apr. 2007 to February 2020 D&S Auto, Boone, North Carolina Customer Service, Title work, worked with adjusters and handled all claims, Directed pricing and sales activities. Reviewed sales reports and financial statements. Maintained smooth daily operations. Managed staff schedules and work assignments. Engaged in staff recruitment, interviewing, hiring, training, evaluation and discipline. Spearheaded and collaborated on sales promotions. Selected goods and services to be offered. Set prices and credit terms. Planned for future customer demand. Interacted directly and productively with customers. Represented management in purchase negotiations. My accomplishments included: I was promoted to General Manager of our 5 car lots after 9 months of being on the job. When I started we had 830 customers and I now have over 3300. I finished my degree so I could do our accounting and payroll along with supervising my employee's along with my other daily duties and expectations. Each year my year to date sales exceeded my previous years, I was able to lower our overhead and bring up the company's moral and customer service. Knowledge sets include: 10-key calculators, Accounting software, Bookkeeping software, Calculators or accessories, Calendar and scheduling software, Cash Accounting, Charting software, Computer scanners, Contract Negotiations, Credit, Credit card processing machines, Customer relationship management CRM software, Day-To-Day Operations, Desktop computers, Electronic mail software, Email software, Facilities management software, Financial Statements, Inventory management software, Laptop computers, Microsoft Access, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Mobile phones, Negotiating, Negotiations, Notebook computers, Payroll, Personal computers, Personnel scheduling software, Photocopiers, Point of sale POS systems, Pricing, Promotions, Scanners, Security cameras, Spreadsheet software, Supervising, Surveillance cameras, Word processing software.

General Manager Mar. 2003 to August 2007 Chateau Lodge, Oregon, IL Oversaw service-providing activities. Measured productivity and cost efficiency. Maintained smooth daily operations. Managed staff schedules and work assignments. Conducted staff performance evaluations. Planned the use of materials and goods. Engaged in staff interviewing, hiring, training and discipline selected goods and services to be offered. Set prices and credit terms. Planned for future customer demand. Interacted directly and productively with customers Knowledge sets include: 10-key calculators, Accounting software, Adobe Systems Adobe Photoshop software, Applicant Tracking System, Applied Materials, Behavioral Interviewing, Bookkeeping software, Calculators or accessories, Calendar and scheduling software, Cell phones, Charting software, Computer scanners, Credit, Credit card processing machines, Credit Management, Customer relationship management CRM software, Desktop computers, Electronic mail software, Email software, Evaluations, Facilities management software, Financial analysis software, Graphics or photo imaging software, Hiring, Human resources software, Internet browser software, Interviewing, Intuit QuickBooks software, Inventory management software, Laptop computers, Magnetic card readers, Marketing Materials, Materials, Materials Management, Maximizer Software Maximizer Enterprise, Microsoft Access, Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Mobile phones, Mozilla Firefox, Notebook computers, Office suite software, Performance Reviews, Personal computers, Personnel scheduling software, Photocopiers, Photocopying equipment, Point of sale POS software, Point of sale POS systems, Recruiting, Scanners, Security cameras, Spreadsheet software, Staffing, Surveillance cameras, Time accounting software, Training Materials, Web browser software, Word processing software.

Assistant Manager Jan. 2000 to Mar. 2003 Shell Express Lane, Sterling, IL Directed workers in a retail setting. Led a successful sales team. Managed a store. Purchased merchandise from vendors. Performed accounting duties. Performed personnel duties such as interviewing, hiring, training, evaluation and discipline Responded to customer questions and complaints. Directed workers in customer service Inventoried stock. Reordered stock. Mentored staff and helped them handle difficult sales. Used credit card machines, cash registers and security cameras

Education and Professional Development

2012 Kirkwood, Iowa

Associate of Business Administration (ABA): Business Management Courses: Credit's required to obtain my A.A. Degree and A.S. Degree Honors: A.A. Degree and A.S. Degree

GPA: 3.76

Activities: Volleyball, track, volunteer work at non-profit organization Certification or Licenses

Licenses

Iowa, Class A - Commercial:

Technical or Computer Skills

Cash Handling, Cashier, Computer Literate, Customer service, E-Mail, Employee Supervision, EXCEL, General Office, Internet Knowledgeable, Invoicing, Microsoft Word, Retail Sales, Sales Management, Telemarketing, Typing, Warehouse / Production, Accounting, Accounting Software, Basic Internet Skills, Bookkeeping, Calculator, Contract Management, Cost Efficiency, Customer Relationship Management (Crm) Tools, Facilities Management, Financial Statements, Inventory Management, Microsoft Access, Microsoft Office, Microsoft Outlook, Microsoft Powerpoint, Payroll Processing, Pricing, Sales Reports, Scanners, Scheduling, Spreadsheets, Supervisory Skills, Surveillance, Word Processing, Adobe, Adobe Photoshop, Customer relationship management (CRM), Financial Analysis Software, Marketing Materials, Maximizer, Performance Analysis, Quickbooks, Recruiting, Staffing, Training Materials, Cash Handling, Excel, Administrative Assistant, Invoicing, Sales Management, Telemarketing, Typing,,administrative support