Customer Service Call Center
Resume:
Jessica Jennings
Lynchburg, VA ****3
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk
Central Virginia Chiropractic Center - Lynchburg, VA October 2023 to Present
Greeting Patients
Scheduling Patients
Creating files
Coding charges for Services
Filing
Cleaning
Finding and calculating charges through insurance companies. Finding EOB
Revenue Cycle Specialist
Centra - Lynchburg, VA
August 2022 to October 2022
• Process claims for Medicare.
• Correct denied claims and resubmit.
• Coordinate with other departments to get claims processed. Customer Service Associate (CSA)
Concentrix - Lynchburg, VA
March 2020 to February 2021
• Assist Customers with exceptional customer service.
• Answer questions about account and policies.
• Education on products and services.
Customer Service Representative
STARTEK - Lynchburg, VA
December 2015 to December 2017
• Assisted callers with excellent customer service.
• Troubleshooting software issues.
• Account education.
Education
Certificate in Medical Billing & Coding
Central Virginia Community College - Lynchburg, VA September 2021 to June 2022
High school or equivalent
Liberty High School - Bedford, VA
Skills
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Nursing Experience
• Nursing Home Experience
• ICD-10
• Documentation review
• Medical Coding
• CPT Coding
• Medical Billing
• Medical Terminology
• ICD coding
• EMR Systems
• Physiology Knowledge
• ICD-9
• Medical Records
• Anatomy Knowledge
• Microsoft Powerpoint
• Cerner
Certifications and Licenses
Medical Billing and Coding Certiicate
Certified Professional Coder
July 2023 to Present
AAPC CPC-A 01991018
Assessments
Protecting patient privacy — Proficient
June 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Call center customer service — Proficient
December 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient January 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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