Yelkari Zapata

786-***-**** ad1epd@r.postjobfree.com Miami, FL 33101

SUMMARY

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, [Type] systems and program management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Employment Data Tracking

Harassment Investigation

Policy Interpretation

Transfer Coordination

New Hire Onboarding

Retention Program Development

Promotion Coordination

Procedure Compliance

Report Preparation

Employee Orientation

EXPERIENCE

Onboarding Specialist, Bottom line capital, February 2023-Current Miami, FL

Oversaw necessary onboarding activities, addressing questions to speed up process. Organized and maintained confidential records for office employee files, health records and protected information.

Assisted with pre-screening interviews and presenting candidate recommendations to management.

Maintained applicant profiles and information in applicant tracking system. Created orientation checklist and reviewed with new hires. Prestige Beauty Advisor, Ulta Beauty Inc., January 2022-June 2022 Miami, FL

Performed scheduled resets to incorporate new products and support promotions. Received new inventory, replenished supplies and optimized displays. Educated customers on proper makeup techniques and best products for individual needs, including skin tone, beauty routine and age.

Maintained clean and organized counters and work areas. Kept up to date on company product line changes to better assist customers and boost revenue.

Generated over $[Amount] in revenue each week.

Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.

Showed customers how to apply makeup and other products to achieve desired looks. Server, Residences by armani restaurant, July 2021-December 2021 Miami, FL

Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products. Greeted customers, answered questions and recommended specials to increase profits. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

EDUCATION AND TRAINING

Bachelor of Science

Comunicación Social, Universidad Central De Venezuela, Venezuela September 2019

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