Jamie Walker

***** ******* **

Apple Valley, Ca. 92308

760-***-****

OBJECTIVE

If you are looking for a dependable, dedicated, hard working, employee? You have found her. All I need is the chance to show you that you found

“That Employee”, the one who gives you 100% and more. “That Employee” who is so amazing, so dedicated, you didn’t think an employee like this existed well, look no further, your next #1 employee is RIGHT HERE. I still believe customer service should be top priority, sadly these days it seems excellent customer service is non-existent. It seems as though employees no longer care about their customers in any field of employment. I FIRMLY believe customers are what keep businesses open, therefore I make sure to provide EXCEPTIONAL customer service, accompanied with my set job duties, and keeping my employers expectations of me well above satisfactory.

I am currently seeking employment for a dependable company in which both the company and I can benefit from my enthusiasm, hard work and dedication. I have 20 years general office experience, leading to 15 of those years as office manager. I believe I would be an asset to any company that employs me with my positive attitude and determination for success and being the best at my job. I have management / office management experience, as well as hostess, cashier and waitress experience. Customer satisfaction is something I take very seriously and I feel my customer service skills are something that sets me apart from others. All I need is for a company that will see me, my abilities, my eagerness to learn new things. I am seeking employment with a company looking for that one employee who will go above and beyond for her employer, that one employee that is looking to grow with their company, in turn helping me grow within myself. I just need an opportunity to prove I am more than words on a piece of paper, I am looking for employment with a company that understands that. I am a person, a person willing to give my all to a company willing to give me a chance to prove, I am so much more than a resume.

SUMMARY OF QUALIFICATIONS

I am experienced office personnel with knowledge in computer programs such as Windows, Microsoft Word, Microsoft Excel, QUICKBOOKS and Wintac. I have customer service experience both face to face and over the telephone. I have experience with Accounts Payable and Accounts Receivable, payroll and appointment scheduling and dispatching data entry. All general office duties. (filing, etc.). I also have experience in the food industry as hostess, waitress and cashier. Most importantly, I take pride in my Customer Service skills. No matter which field of employment I am in Customer Service is a TOP PRIORITY as they are what keeps all businesses going. I am a self starter working well on my own, or as part of a team. I thrive under pressure, I am detail oriented, great multi-tasker, fantastic problem solver. I also have a great ability to de-escalate high tension situations. I am an extremely fast learner. And I am always eager to learn new skills. PROFESSIONAL EXPERIENCE

C & C ELECTRICAL SERVICES

Office Manager - 11 years

● My duties included customer service, answering phones, filing, scheduling appointments, dispatching, accounts receivable and accounts payable, data entry, payroll, employee management and sales. Managed contracts and legal documents, for both commercial and residential clients, (including but not limited to obtaining permits, additional insureds, maintaining proper records of purchase orders and change orders, payouts/billing throughout construction projects.) Prepared quotes & invoicing/billing for all jobs including new construction to everyday service calls. All invoicing, payroll, quotes, etc. all managed within QUICKBOOKS. Maintained proper lines of communication between all parties (customers, contractors, subcontractors, employees, etc.) for every job/call/project as needed.Most important role was providing excellent customer service to every single customer.

Apple Valley Heating & Air Conditioning

Office Manager - 3 years

● My duties included answering phones, filing, scheduling appointments, dispatching, accounts receivable and accounts payable, data entry, payroll and sales. Managed contracts for both commercial and residential clients. Prepared quotes & billing for all jobs including new construction to everyday service calls. Provided excellent customer service. ( basically same duties as C&C Electrical Services)

Pro Motor Works

Receptionist - 2 years

● My duties included answering telephones, filing, data entry, customer service and accounts payable. Provided excellent customer service.

Laura Mitchell Introductions

Receptionist - 2 years

● My duties were customer service, answering telephones, filing and data entry. New client intake. Provided excellent customer service. Pizza Factory Apple Valley

Customer Service/Cashier/Waitress/Cook - year

● My duties include Customer Service, cashier, waitress, open & close verifying cash register transactions and accuracy. Clean all areas, cook.

Itchy Foot Islands Deli & BBQ - 2 years

Customer Service/ Hostess/Cashier/Waitress

● My duties include Customer Service, cashier, waitress, open & close verifying cash register transactions and accuracy. Clean all areas, cook.

Ruby's Diner

Hostess/Server - 1 year

● My duties included greeting and seating all diners. Taking orders, serving food. Cashing out receipts, while ensuring the highest level of customer satisfaction.

Carl's Jr.

Cashier - 2 years

● Duties included greeting all guests, taking orders, cashier. General cleaning.

1-2-3 Auto Body & Glass

Receptionist - 4 years

● My duties included customer service, answering telephones and filing. Appointment scheduling. Accounts payable & Accounts receivables.

EDUCATION

I attended Victor Valley College studying Business Administration, making the President's List with a 4.0 G.P.A. I have taken computer courses such as Windows, Microsoft Excel, Microsoft Word and Keyboarding/Typing/10 key classes. I have also taken Records Management and Office Machine Calculations courses. I have also studied Accounting and Human Relations in Business. Also attended customer service and sales workshops. I have over 15 years of hands-on experience with Quickbooks. I have attended many Customer Service workshops to ensure I always provide exceptional Customer Service no matter where I am employed.

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